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Marc

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Everything posted by Marc

  1. Marc
    Not in the default system there isnt, as far as minimums.
  2. Marc
    Thank you for the report. I have added this as a bug report to be fixed in a future release
  3. Marc
    Of course. The setting itself is in each group (the allowance of this). You can see it on the first tab under the Privacy Settigns section. At present yours is set to "allowed". Then on from that, the user chooses this at an account settings level. This is found in {yourName}->Account Settings->Security and Privacy
  4. Marc
    As mentioned, it would not remove anything, only add
  5. Marc
    Indeed as mentioned above, it may be crawlers from other bots
  6. Marc
    Yes that is correct. You would only be overwriting files that are already there and adding files that are not yet present. Any site data that is created would not be in the downloaded package, so would not be overwritten. That is to add a new application though. You would not do this every upgrade. If you wish to simply click to install from the admin CP with no intervention with files, you may actually be best to consider our cloud offering.
  7. Marc
    There is a ticket which has been escalated to our developers to take a look at for you on this, so they will be able to let you know once the cause is found
  8. Marc
    As mentioned, this may well simply be that they are seeing the cached version, however also please check your moderators are not logged in anonymously, as you allow that option at present
  9. Marc
    Please could you give me the report ID on your site for that? I can then take a look. I cant seem to replicate it on my end
  10. Marc
    It seems something stopped on your browser there, rather than in the upgrader itself. If that happens, you can get back to the upgrader from /admin/upgrade and continue from there. I have completed this off for you now, so your site is up to date and ready for you again.
  11. Marc
    There was an issue with these. Please update to 4.6.8 and test tis again
  12. Marc
    I am in the UK myself, so its seems it cant be related to location. I am going to get a ticket opened for you so we can take a closer look for you
  13. Marc
    You stated here You install by uploading the downloads files, then clicking on install from your admin CP. On that upload process, you have missed some files.
  14. Marc
    You are missing files there. You need to reupload files
  15. Marc
    You cannot integrate it with your current version. You would need to upgrade to the latest release and then upload it and install. There is no way around that.
  16. Marc
    The first one there is what I need an example of how to reproduce. As I showed in my previous emssages, I cannot reproduce that in any way.
  17. Marc
    You cannot add downloads to an older version in that manner. You would need to ensure you are using the latest release first
  18. Marc
    While I fully appreciate the tenacity there, this is not something which can easily be added back in on a small release, so it will take some time before you see this reappear
  19. Marc
    Glad to see you are where you need to be. Indeed those pages would need redoing. Ensure you take a look through our guides on pages before you begin. You may well find there are some things you dont need to code, and can just be added.
  20. Marc
    Very sorry about that Kims. This has now been done for you
  21. Marc
    You would not reinstall, you would just move it if you wish to use at root. So you would do the following Move all files/folders to root Edit your conf_global.php file to the new URL Check your Storage Settings; the physical paths will have changed when you moved the forum to the root from a subdirectory. Change pages to your default application Reset your site URL from your client area Of course, always take a full backup before such moves
  22. Marc
    I am assuming you are referring to 4.x and not 3.x here? There is no facility to run pages from root, unless you have the site itself at root. What you would do is then set pages as the default application by visiting System>Site Features>Applications and selecting the star icon at the side of the pages application
  23. Marc
    Have you changed anything in relation to mail at any point? We tend to find issues when posting like that tend to be mailing issues. The reason for this is that notifications are sent out when posting if there arent many to send.
  24. Marc
    The issue here was unfortunately due to PHPMail configuration. You PHPMail function on your server is not enabled, and therefore the software could not send mail through it. It does need to be noted here that my colleague assisted with switching you to SMTP which is outside the scope of technical support. Please note our SLA is to respond within 72 hours. Looking at this, your topic was actually responded to within less than an hour, and the issue resolved in 18 hours even with advanced support there
  25. Marc
    Sorry, I'm a little confused here as this doesn't appear to be what was originally reported. Is this the only place you are perceiving that its changing? I ask that that looks to be a display bug
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