Customer Charged Twice

[Esperanto]

I upgraded to 4.7.16 a couple of days ago. A customer purchased a ticket for our conference overnight and has contacted me about a mistake: he's been charged twice because the conference ticket appears as two goods purchased once each.

You could put that down to human error (although that would require somebody to commit the action of clicking on the quantity counter, so seems unlikely) but what's caught my eye is that it's the same good listed twice with a quantity of 1 rather than listed once with the quantity showing 2, as was the case prior to upgrade:

Could somebody in Support please look into this for me?

 

[Marc Stridgen]

That is indeed correct, as otherwise there would be no way in which to choose different options for each of the items.

[Esperanto]

Since posting I set the price to £1 and purchased a ticket myself, and it worked perfectly. And if that's how an invoice with several identical sales but with fields looks, then I think we might conclude that he maybe added two separate goods to his basket. It was gone midnight when he purchased, so attention might not have been as great as it could have been!