Hello,

I am having an issue with the event calendar for recurring events in the 'overview' view. I have a biweekly recurring event (February 13th and 27th). When I first open the calendar for the current month it only shows the 13th event:

After I switch to another month, e.g. March, and then switch back to February the calendar will show the second event:

Is it possible to configure the calendar for showing both events?

Thank you!

Are you applying any sorting or filtering to these which are changing/resetting when changing month? I would like to see what is happening here first hand:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Hello, I have provided the credentials for FTP access.

3 minutes ago, Jennifer Beadles said:

Hello, I have provided the credentials for FTP access.

We would require a login as well for your ACP.

I added the credentials for ACP

Unfortunately, you also seem to have an SSO for the front-end. Please add a login we can login to in the notes section.

I added the details in the notes

Please be advised I have transferred this to a ticket so it can be reviewed more in depth. Please watch your email for any updates.

Thank you!

We see only the first recurring event of the month in the overview.  If we switch months we still see the first one that month.  Monthly calendar view is correct.

Same in a recurring events block used in a page...only the first of a series of recurring events is displayed.

2 hours ago, NSPN said:

We see only the first recurring event of the month in the overview.  If we switch months we still see the first one that month.  Monthly calendar view is correct.

Would allow our developers to review what is happening here as it may be related to what you're experiencing with monthly events as well.

To clarify, they're weekly events.  Only the first instance appears in overview in Events or in Recurring Events view in block on a page.

40 minutes ago, NSPN said:

To clarify, they're weekly events.  Only the first instance appears in overview in Events or in Recurring Events view in block on a page.

Regardless, it would likely be resolved if it's an issue with recurring events. Regardless if it is daily, weekly, monthly, etc.. 😉 

Understood.  Your syntax in your first response was unclear...are you asking that we allow developers access?  They should already have.  Let me know what else I can do to help.

2 minutes ago, NSPN said:

Understood.  Your syntax in your first response was unclear...are you asking that we allow developers access?  They should already have.  Let me know what else I can do to help.

This has already been reported on one case. I am stating that you should just allow our developers to assess the ticket which is being conducted 🙂 

Understood.  Yes, seems to be the same problem.  Again, if I can help or test, do ask.

I don't see mention of a fix in 4.17.6.  I trust work continues.

20 minutes ago, NSPN said:

I don't see mention of a fix in 4.17.6.  I trust work continues.

This is indeed still being worked on 🙂 

Still not fixed in 4.17.7, so it seems.

21 hours ago, NSPN said:

Still not fixed in 4.17.7, so it seems.

We are awaiting a response from the original customer on a few things, I'm afraid.

Same issue visible on v5 alpha site for Fun Friday event.

Unfortunately, the original reporter is not responding to us. Are you able to provide an example we can review?

Yes, as I mentioned above.  Your v5 alpha site, Fun Friday event.

11 minutes ago, NSPN said:

Yes, as I mentioned above.  Your v5 alpha site, Fun Friday event.

Please report any version 5 alpha bugs on the preview site.