It's been days now and we can't find the cause or solution for this problem ,and the support ticket system seems to be gone or hidden beyond finding in the IPS dashboard.
When new potential members want to create a forum account either for the forum or to buy our product or both, they get as far as the sign up page and are able to fill everything out, but the section titled "Security Check" just has the title and no captcha or check box or anything else... and when a potential customer fills out all the other info and clicks "create my account", after a few seconds it just says something like "failed security check, try again".
Does anyone have any ideas how to fix this?
Are there any IPS technical support staff around, and if so, where did the support ticket system go? How do we contact you in case of an emergency? This already cost us a few hundred dollars in sales and will continue to do so every few days.