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NSPN

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Everything posted by NSPN

  1. That was my suspicion. Thanks.
  2. Yes, but that would be sent both to those who need to renew manually and those who have automatic renewal, and would be confusing. I was hoping to distinguish between them.
  3. In a product, custom emails may be enabled and edited for a few circumstances. Is it possible to customize the email about automatic payment referenced on the custom emails page?
  4. I don't see mention of a fix in 4.17.6. I trust work continues.
  5. Understood. Yes, seems to be the same problem. Again, if I can help or test, do ask.
  6. Understood. Your syntax in your first response was unclear...are you asking that we allow developers access? They should already have. Let me know what else I can do to help.
  7. To clarify, they're weekly events. Only the first instance appears in overview in Events or in Recurring Events view in block on a page.
  8. Same in a recurring events block used in a page...only the first of a series of recurring events is displayed.
  9. We see only the first recurring event of the month in the overview. If we switch months we still see the first one that month. Monthly calendar view is correct.
  10. We define our product as a normal product but not a physical product. We then can set a stock level to limit the number attending. It's physical products (things to be shipped) that are being deprecated, so it seems we should still be OK.
  11. This could be useful to us. We sell attendance to events as a product, but there's no linkage between the event and the product. In our case, we have just 9 or so events over a three-month period, so it's doable to set up the 9 products. If one could purchase a place at the event it would be more attractive and manageable. Even if you could just tie indicating attendance at an event to purchase, that would help us (but probably not the original poster).
  12. Well, almost. Second sentence...
  13. In the Page Builder widget sidebar, the Pages category contains the most often used widgets, but is at the bottom of the list. It's a nuisance to have to scroll down each time.
  14. The marketplace has been discontinued, but is still listed in the help guides (Adding 3rd Party Content) as the recommended method.
  15. Perfect answer. Thanks for taking the time to explain so clearly. You're an asset to the community.
  16. We want to encourage new users to use their real name as their user name when registering, and to discourage or prohibit them from using an email address or just a first name. Where can we insert text to do so? Can we place restrictions on allowable user names?
  17. Answer provided: you can cancel and refund all line items on an invoice, but not some. You can cancel a sale of an item without refunding by going to the item. Refund for an item can then be made by using the original means of payment (e.g. PayPal) outside IPS.
  18. How can I cancel/return one line item product on a paid invoice without cancelling all items? If this isn't possible, what's the best way to refund for one cancelled item?
  19. This is my problem. As I explained in my original post above, the user is kicked out of Braintree with no error message, there is no error logged, and the invoice is simply marked "waiting for payment". There just isn't enough evidence.
  20. Well, we got the secondary problem resolved. The primary issue of people not being able to pay through Braintree/PayPal remains open.
  21. I did see it. I didn't find the incoming support requests settings, and a search for "incoming support" in user guides comes up empty. The support system was set up long ago, but we don't really use it, so I didn't think to look for it under commerce. Password on mail was changed at some point and updated in email settings but not in support settings. The two places where the same email password must be updated are rather remote from each other.
  22. Found, fixed, many thanks. Gotta say, nobody can bury a setting like IPS. We don't use the support system, so it escaped my search. Searching the guides for incoming support found nothing.
  23. We used the normal PayPal integration for years. We had continuing problems with automatic renewals, since PayPal generated the renewal and then webhook failed to connect to IPS...people were charged but didn't get renewed. This is a well documented problem. Braintree was recommended as the solution. We still have the old PayPal method available for renewals, but not for new purchases.
  24. Invoices 3442 and 3443 failed as described...the customer was thrown out of Braintree/PayPal. I haven't talked to others, but suspect 3429 and 3450 are the same. I have disabled display of "Contact Us", and confirmed the SMTP password in email settings. Errors continue to be logged. The password displayed in the error log entry does not match the password entered. Otherwise the mail system is working well, sending notifications and PMs.
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