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NSPN

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  1.    Marc reacted to a post in a topic: Recurring PayPal payments failing
  2.    Gary reacted to a post in a topic: Recurring PayPal payments failing
  3. I knew it should be there, but didn't see it. I was looking at the event title where there are "set reminder", "share", and "follow". Those are all similar functions, so seemed where it should be. Thanks!
  4.    Riley Anderson reacted to a post in a topic: Add event to iCal or Google calendar
  5. Would be nice if you could add a calendar event to iCal or Google calendar.
  6. That's why I posted it here. PayPal had sent messages hinting at a need for more info. I'd previously sent them everything, and continued for months to get a message that we've received your info. When I clicked on any of the messages the screen just refreshed. Everything in the dashboard said our account and system were proper. None of the messages to customers indicated that the problem was on our end. Only when I broke through the AI chatbot and got a human was the problem clearly identified and a solution presented. I'm still waiting for the docs to be reviewed and the account restrictions removed. I did change all products to take payment from Stripe but no longer from PayPal. Between this and the one-way communication between PayPal and IC, it's not reasonable to continue with PayPal.
  7. I finally broke through PayPal's AI chat to a human. They needed documentation to prove that our corporation exists, even though we've had a PayPal account based on that documentation for a decade or two. They'd blocked incoming payments.
  8. All recurring payments still failing. Still no cause identified.
  9.    Stuart Silvester reacted to a post in a topic: Recurring PayPal payments failing
  10. Ok, done. New webhook was created. Will watch and report. Thanks, Stuart.
  11. The event logs in PayPal don't show anything about the failing recurring payments, but do show some new product purchases that are failing. I can fix that by disabling PayPal and keeping Stripe as allowed payment method. There are two webhooks, one with /forum/ and one without. I could delete the one with forum, or delete the one without and edit the one with if that's the one being used. I don't know how to check that.
  12. That's what I understood. Wish me luck.
  13. Indication of failure is the email sent to customer and cc to me as admin "We couldn't process your recurring payment" This indicates that the PayPal subscription is triggering as it should. PayPal doesn't show errors in transactions. Forum system logs show nothing relevant. Customer record just shows that invoice wasn't paid. It's as if everyone's credit cards are wrong simultaneously. Is it correct that the PayPal recurring payment should go through without interaction from IC side, and that problems with IC settings would only prevent the completed charge from paying the invoice?
  14. Since 20 January, all of our incoming recurring PayPal payments have failed. I can't think that they're all coincidentally problems with customer accounts. PayPal help is exclusively provided by AI (active intransigence), so no help there. Has anyone else seen this? Any settings to check? On 5.0.16 on cloud
  15. You can create a forum topic now for posting at a defined later time. Would be nice if you could do the same for events.
  16. Yes, please. Forums and Calendar are our top items.
  17. It's so often the case here that what one wants can be done, but can't be found...
  18. Groups/(Group)/Content/Deleting/Customize does seem to give this granular control. Thanks!
  19. Would be great for us if users could delete their own calendar events, but not those posted by others.

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