Joel R

Updated access details

Hi, can I get an investigation of user ptop96 on my community to understand his subscription history It looks like he renewed on the Hero $12 plan on 06/22/2022 Most recently, he renewed for VIP Downloader $200 on 06/17/2023. However, it's showing his expiration as soon as 06/22/2023 It's almost like he's being penalized and being charged to complete the past year

Providers database here on Invision Community for inspiration: https://invisioncommunity.com/third-party/providers/

The user is asking to search Club overview and Club description, not content items in the club. @JesCiTy this is intended behavior (at this time). With that said, one easy workaround is to simply write a forum topic that exactly duplicates your club description. This will then be searchable. A couple of queries: - Can you give more information on your specific use case? Just curious. You ask about club locations, and then talk about user locations. Those are obviously two very different mappings. - How do you envision searching and sorting by location? Just curious. Searching for Cambridge can return Cambridge, UK or Cambridge, MA, USA. - If your goal is to offer user to user matching based on locations, I highly recommend a third party app Connections by @Andy Millne. It's one of the more underrated third party apps in the Marketplace, and offers suggested connections between members who are geographically close. The setting can be enabled / disabled. Bonus: You may be able to ask him to customize his app, so members can be connected to both nearby members and nearby clubs and nearby events, etc. Not sure if this helps, but wanted to throw this out to you. 😀

Clubs - I would like to see club statistics and to offer them to Club Leaders and / or Moderators.

IPS already offers a built-in Word Filter feature You can also check out third-party Marketplace items, such as this: https://invisioncommunity.com/files/file/8483-bim-hide-link-and-code/ https://invisioncommunity.com/files/file/8395-ne-hide-content/

The settings are tucked away in a user profile. Go to any user profile in the ACP, including your own. Click on the dropdown next to Posts or Reputation to Recount. Recount content or reputation.webm

1. Complete in order The settings are located in both front-end and back-end and it can be confusing. I can see why the settings would be separated, but it's still confusing. Complete in order for modules: Part of the ACP settings for the Course Complete in order for lesson: Part of the module settings on the front-end 2. Next Lesson | Back to Course Similar to Next Unread in Forums, there should be an easy button to progress the user to the next lesson. This should make it easier to progress on mobile. 3. Long Lesson Name / Description This could probably be truncated for a cleaner look. 4. Custom Fields I can see myself adding custom fields to the modules and the lessons for things like: Attachments Field: Upload various resources / handouts Text Field: Suggested time on how long to spend on the lesson 5. Inclusion of interactive elements These could be things like: A forum discussion A poll A quiz 6. Copy Lessons / Copy Modules Be able to copy lessons or entire modules to make course creation go faster.

Some thoughts regarding Google: Focus on your community and your community's experience. You are building a community experience for humans, not for crawl bots. If it's useful to have widgets like Recent Topics or Popular Topics for your users to explore and discover and navigate and "be sticky" with your community, then be confident in your decision.

We were hit with multiple waves of the "airline spam" for several weeks. To the point where I turned off my registrations. I do agree that moderator approval for the first few posts were one of the most effective strategies for dealing with spam. However, that's ultimately a bad experience for all new users. It essentially imposes a cost on all legitimate new users. Looking back, I should have used Word Filters to automatically mark any posts with the word airlines for moderator approval. That would have been a much more targeted method. This is the standard advice given to most community owners, but I question the assumptions behind this standard advice. The reality is that challenge questions actually need to be acceptable to all legitimate users, which means catering to a fairly low common denominator. I don't have data, but I'm almost certain that if IPS conducts an analysis of its communities, my hypothesis is that almost all communities would have simplistic and "Google-able" answers that anyone can answer with questions that are not domain-specific. You set the questions even moderately challenging to the average user, and you start to thwart legitimate registrations. My insight on challenge questions is not to make harder questions, but to make MORE questions. If a user is randomly presented with one challenge question per registration and you have 3 challenge questions, the spambot (or person who is directing the spam bot) will need - at a minimum - 3 attempts to correctly answer all challenge questions. If you have 10 challenge questions, the spambot will need at least 10 attempts to answer all challenge questions. With the randomness of challenge questions, it actually becomes exponentially harder for the spambot to capture all of the answers as you increase the number of questions.

Running latest 4.7.10 Recently imported a small IPB installation (dating back to 2004!) Something has changed with the membergroup or profile settings, which I cannot resolve. Users who are not moderators or administrators can view the email address on profiles. Steps to reproduce 1. Login as a user in Member group. 2. Go to any other user profile. You can view the email address I've already checked membergroup settings and email settings, and could not find anything related to this.

FYI my community was spammed by the airline spammers for weeks. It was very frustrating. The suggestions posted above by IPS are insufficient. I customized and enabled ALL spam prevention options in the ACP. I even rotated and changed these options in a near daily basis (eg. Switch from hcaptcha to recaptcha, then back to hcaptcha) and rotated through unique and highly customized challenge questions. I even enabled profile completion with required steps where users were forced to upload profile pictures and fill out their profiles. This would delay the spam by one or two days, but the spam kept coming through. It was so bad back in January and February that I turned off registrations completely for several weeks. When I backtraced the IP addresses, I discovered even more accounts in my member database that were inactive and never used for spamming. If you're being hit by waves of spam, the spam prevention in the ACP is only one part of your arsenal. I took additional steps including: - installing the third party Cleantalk. - Moderating all new posts (Ive never liked this step, because it slows down the engagement of new users. My sites activity is at a level where new members post almost every hour, so I had to expand my moderation team.) - Requiring profile completion (I've never liked this step, because it applies and frustrates ALL users) - Requiring strong password and 2FA - Aggressively rotating and changing up Spam Prevention options. (This was probably the least effective strategy)

Issue is resolved I manually switched the club owner to someone else, then switched it back, and that refreshed the club owner.

Updated Access Details' Notes with link to Club and to Club Owner. One interesting thing that I noticed is that: On the front-end, the club shows no Leaders or Moderators In the ACP, however, I've verified that the club does have an Owner

As a community Administrator, they show to me in the Overview tab. When I login in as the Club Owner, the account does not see those pending members under the Overview nor the Members tab. Yes, disabled all third-party apps / plugins and switched ot default theme (I only use a color variant of the IPS default theme anyways). I've sent in information to support email for step by step instructions.

Hi, as Administrator I can view 36 pending members who have requested access to join club on the club's Home tab. When I login as the Club Owner, he does not see those users Further details can be provided in a private support ticket due to nature of my community content.

ACP > Members > Staff Directory You already have choices of 3 layouts. You can also Create More Layouts.

One thing that I want to make sure you are fully aware of is that when you buy a license, there are many components tied to an active license: access to company forums, access to the Marketplace, access to the software. If you are unable or unwilling to keep up with a paid renewal every 6 months, you might be better off with another solution.

The engagement and feedback in the Feedback forum has been much better recently. I also want to affirm that telling clients "no updates at this time" is useful and welcome. While we may die a little inside when we don't hear our ideas get picked up, it gives clarity to users.

You're asking about Gallery and not general attachments, correct? Go to ACP > Community > Gallery. The only admin settings are for image dimensions.

There are probably a hundred and one good ideas you can implement before having to resort to inactive members, which personally seems to be a punitive measure (and a hot mess of permissions later on!) 1. Make sure you clearly define your value proposition in your registration block. 2. Try out bulk mailers. Write well crafted, thoughtful newsletters to send out via bulk mail. Rinse and repeat. 3. In regards to social media, go and join every social media group or site that deals with your topic. If you can't join 'em, then beat 'em at their own game. 4. Really think through your new member journey. Start a new account and join your own website with a fresh set of eyes, and see how you can improve that experience. 5. Go into your Google Analytics and evaluate which pages have the lowest drop off. Add blocks or feeds on those pages that can entice members to explore elsewhere in the site. 6. Figure out how you can become (if not already) the definitive resource on rosacrean. This will give you a steady stream of new visitors. Deploy Pages and build the world's largest directory on rosacean medical providers, or terminology, or whatever. 7. Start launching new topics, interviews, case studies, etc. Ask emotive questions. Ask open ended questions. Ask relevant but off topic and fun questions. Etc. Etc. The journey to member engagement can be accomplished in so many ways. Also, if your revenue is dependent upon affiliate links, you should re-evaluate your revenue strategy. Are there links you can add in a sidebar block on every page? Are there affiliate links you can add to the bottom of the page? Are there custom banners and ads you can design to add into the ad slots or into your newsletters? Communities need to be fighting to succeed. Good luck.

Are you asking ... 1. Cancel their account registration? 2. Cancel their paid subscription where they pay money? If #1, you need a third party tool like Account Deletion by @Makoto or the user contacts the admin, and you manually delete. If #2, yes users can cancel their paid subscriptions from their Purchases.

Some thoughts: 1. IPS does offer indirectly offer this data in the ACP > Statistics. I think all communities should be internally measuring the conversion of all visitors : registered members : active members on a monthly basis. 2. I'm not sure how this statistic is important on the front end to anyone. I can see it being useful to admins to manage the effectiveness of their community strategy, but as a user, I'm not sure how useful it is to know that 90 other members visited at some point in the past month. It is, however, useful to know the number of online users and who they are, in case my friends are online for immediate chat. 3. Creating groups for inactive members: In theory, I think its okay. In practice, it turns out to be a mess of permissions and I'm not sure what real value it provides. Why are you spending your time penalizing members who haven't visited? It would be a better and more effective use of your community management to encourage them to re-visit in the first place. If you can define real value and purpose behind inactive members, then go for it. But to be blunt, I don't think you should confound "available in vbulletin" with "good community strategy."

That's neat. I actually think enterprise organizations and the Marketplace developer community would really appreciate this tool.

If you are self-hosted, IPS does allow a second non-public version of the self-hosted suite using the -TESTINSTALL license.