General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
3,158 topics in this forum
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Hi there, I'm clearly doing something wrong. I've setup custom badges for groups and they are displaying just fine in my profile cards. Question is ... How do I remove the text label above them? See image ...
Last reply by Nathan Explosion, -
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Hi guys Is there a tool or plugin for automatically flagging posts for moderation that contain certain words? For example, we're based in Thailand, so anything said about the King or Royal Family is a big no-no, and we need to moderate every post that contains the word 'King'. I cant see anything in the Auto Content Moderation settings that would let me add a list of words to auto flag when used - or am I missing something!? Thanks
Last reply by Daniel F, -
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We have customers that post support questions on our community. We'd like to be able to mark these as 'solved' to show that their problem was fixed. Any way to do this?
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Last reply by Marc Stridgen, -
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Hi, is there a way to use the media tags {media="1"} to insert images into forum posts? And is there an image upload available for the editor which isn't the file attachment at the bottom, so people can place images into posts amongst the text? Thanks.
Last reply by opentype, -
Hello, I have to redeploy my board that was running perfectly for a few years. Since it's using a custom theme and userbase is very happy, we kept using forum version 3.4.8. The reason why I have to redeploy the board is because my host provider got hacked and all the data on the server were encrypted 😢 I have a backup of the files and the database deployed on a server using apache2, php 7.3 and mysql 5.7. It looks not bad since the main page of the board is working => https://exiled-bot.net/community/ However if I try to navigate on any page, I got a server error "The requested URL was not found" (ie https://exiled-bot.net/community/register/) …
Last reply by Alucqrd, -
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- 2 followers
- 13 replies
- 435 views
Hi- Dose the Invision product have live or real time chat or messaging functionality built in? Is is available as a plug in? Thanks
Last reply by Gary, -
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What does "1 other user here" mean? Why do I not see the username of that other user?
Last reply by David N., -
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Hi there, I'm about to bring in a group of people who are all creatives with their own individual Patreon accounts. I'm looking for advice on how to support this group well and promote their creatve work. I have setup some custom profile fields for them to add their websites to, including Patreon. Is there a way to ONLY make those extra profile fields available to a specific membership group? Is there a way to create a graphic badge for them which says something like "MY PATREON", which would be a graphic badge under their profile icon, and which is clickable to take people direct to their site? I've got it set now so people can see the text li…
Last reply by opentype, -
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- 3 followers
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When a new member posts a new topic or post, it requires approval. So far what I've been doing is approve the new post, then I have to go to their profile and remove them from the moderation queue. Is there a way to only have to approve their first post, then new members are automatically removed from the moderation queue?
Last reply by David N., -
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Is there a way to watch video recording of older Invision Community zoom events?
Last reply by David N., -
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So this will be a novel, be warned now! My name is Jeff Thompson. I created a site called HotAirBalloonist.com. I purchased the Invision community and built a great site. over time the invision stuff got more and more advanced and I simply could not keep up. I created the site out of my own pocket. So there was not a lot of money to put into the site. All I could do was what ever I had the time to do on my own and or learn for myself. The last major update put me out of the game all together. There was so much new stuff that I could not even begin to understand that I simply had to quit paying for my membership with invision. Well, now another site I ma…
Last reply by Matt, -
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- 2 followers
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Hi I'm in the process of setting up my new community and wondered is there a way to customise the checkout page/experience and I would also like to know how I can add clubs and their subsequent information to the search function. Thank you. Lara
Last reply by Marc Stridgen, -
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- 2 followers
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Is there a built-in way to lock a post / reply so that it can only be edited by its non-moderator creator, let's say, within the half hour after it's first posted?
Last reply by Marc Stridgen, -
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- 2 followers
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- 183 views
Can I create a group based on the completion of a specific profile field? And/Or could I create a group for users who have filled out all profile fields?
Last reply by John Horton, -
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- 163 views
Hi, is it possible to create a mini-website for some stand alone content which essentially acts outside of the main site, using the page builder, but leaving out the main navigation? Essentially landing pages, but with their own identity.
Last reply by EvanDC, -
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- 201 views
How can I hide theme selector in my community?
Last reply by Manuel Molina, -
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- 219 views
I'd like to ensure that, whenever a member comments on any thread, that the Font is Georgia and the Size is 16 point? In other words, if they want to use something else, they'll have to change it manually. Is there an easy way to do that? I looked through the guide and looked through my settings and I don't see that. Thank you! P.S. Today was the day I made the forum public and more than 500 people signed up. I'm so excited I can't sleep. Thank you, Invision! If a Luddite like me can do this ... how hard can it be?
Last reply by Gary, -
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- 3 followers
- 10 replies
- 240 views
I know! I know! It is huge, but from historical reasons, I have this, and I would love to reset it to zero hiding all items in it. Is it possible to do this somehow?
Last reply by dutchsnowden, -
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- 2 followers
- 4 replies
- 293 views
Hi there, I'm looking in the ACP for a master list of tags which have been entered so far. I'm using an open tag setup. I know I've got a couple of tags with typos already. Is there a place where I can go and edit those out? Thanks.
Last reply by Marc Stridgen, -
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- 3 replies
- 401 views
Hello, Couple questions about customizing our Forum.. 1) How do I change the background? It's currently the default light grey. I would like to upload an image to set as the background 2) How do I add custom fields to the right side? For example I want some boxes to show on the right side of the page such as Trending Posts, Active Users, etc..
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 205 views
How do I allow moderators to approve new posts by newly registered members? Right now my moderators do not see this:
Last reply by Marc Stridgen, -
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- 2 followers
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- 246 views
Hi all, we were trying to create a category inside "blogs" and we want to make it visible and accessible only to some groups... In AdminCP we didn't find how to set permissions to a blog category. Hiding the category does not prevent to access to it because if you have the link of the category, you will be able to access to the category itself. Also, the System->Site Features->Applications-> Blogs->Permissions is not helping us to set the permission on only one single category (but for all the category). We noticed that we have the chance to set the visibility for users but not groups, this is not helpful... it is not convenient inserting every …
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 190 views
I'm working on setting up our 2nd Community - I thought I had it figured out after the 1st but it apparently not.. I have the Categories Properly setup with the Discussions beneath them. Everything is available for both Public and Private / Admin view but the Forums are not displaying. I have no idea what the issue may be at this point... Any help here?
Last reply by Mark H, -
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- 1 follower
- 1 reply
- 163 views
The welcome email we're receiving from new member signups has the logo image way too large (See attached screenshots) Where exactly in the admin portal do I go to adjust this? Also what is the proper dimensions I should have set on the logo for it to display properly in the emails..
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 167 views
I would like to setup our community to where when a new member visits it they need to fill out a quick intake form with questions such as are you an active member, what's the email address on your membership account, etc.. that our Admins will need to review and manually approve the persons access into the community (Based on the questions) Is this possible?
Last reply by Marc Stridgen, -
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