General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
3,321 topics in this forum
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Hi, I post in this thread but it do not show indicator of it: Thanks.
Last reply by Marc Stridgen, -
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Hello, I'd like to hide a group in the online list users. How can I do it? Thank you!
Last reply by Randy Calvert, -
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Where should I post my upgrade Error message problem in new Structure? I am self-hosted license holder. The reason I am asking this I have posted a problem right here: 5 days past no response? I am wondering if I posted on wrong forum????? Thanks
Last reply by Marc Stridgen, -
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Hi, can I request your support of the migration of my site database file to my new cloud account as soon as for tomorrow? Yesterday I have the trial upgrade to Creator...and file already send to @Charles and support mail Because I urgently have it ready for monday
Last reply by Marc Stridgen, -
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Will the "live" features be available to regular customers as well? Even in the lite version
Last reply by Randy Calvert, -
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Hi there, I saw and think there is a </span> in line 44 that is not necessary.
Last reply by Daniel F, -
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Is it possible, and if so how, to elect not to renew an app at my next renewal date?
Last reply by Charles, -
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Hi all, does anyone know if Invision has any security certification (ISO27001, SOC1, SOC2, SOC3, etc.)? In case, which? Do you know if they have any SAR (security assessment report)?
Last reply by Marc Stridgen, -
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Hello. As far as I understand we can allow guests to upload images to the gallery but not create albums? How is this or am I missing something? Seems really strange to me that guests can only upload images but not be able to sort them into albums.
Last reply by Jim M, -
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I need little help setting up our new articles section. Here is the articles page https://www.enotalone.com/articles/ which is connected to our articles database. I would very much like to implement the same presentation, design and layout that invision is using for their blogs section. So, 1. the article image would show full width above the article text like here https://invisioncommunity.com/news/invision-community/downloads-updates-graphql-and-more-r1273/ my implementation show a very small image above text, under the title like here https://www.enotalone.com/articles/relationships/test-2-r2/ and 2. categories would show a …
Last reply by Marc Stridgen, -
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Looking at my forum (I inherited it, so I dont' know all the history), it has somethings secured with .htaccess files that appear to have originated from an IPB script or install. The reason I say that is that they start off with "#<ipb-protection>". I also have search a bit and it looks as if perhaps in the past in the ACP there was a place to configure htaccess? I set up a minty fresh test install of IPB and in it I don't see a single htaccess file. There is also zero mention of htaccess in the installation guide or in ACP that I can find. Am I not looking in the right place? Has what htaccess delivered been replaced with another method or practice? …
Last reply by olyclimber, -
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I see that subsequently invited members gain access to previous comments within the conversation. And, unless I am mistaken, there is no way to prevent anyone who is part of the conversation from inviting others to join in. Am I missing something here? I'd hope there is way to prevent this behavior. Thanks.
Last reply by Como, -
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1. Is the Support Requests system suitable (or readily adaptable) to use as a ticket system for members on a non-eCommerce site? 2. When I attempt to set which staff can view complaints, there is only the option to select Admins. I cannot locate any way to add other groups. Thanks.
Last reply by Como, -
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Can the default action when deleting a member be changed from Delete to Leave? In our case it will always be "Leave" and "Continue to attribute" (we change member name to random string before deleting)
Last reply by Nathan Explosion, -
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I just want to make sure I have not missed this anywhere. We agree that there is no way for a member to be paid directly for anything, whether using the core or any plugin, correct? Or did I miss it? Say in Classifieds, there is no way for someone who pays for something to pay the seller directly? Or in Clubs, there is no way for one club’s membership payments’ to go to one payment pipeline and another club’s payments’ to go to another? If I’m reading this correctly, ALL payments have to go through the board’s payment setup and then the board has to redistribute? If I am correct, is this something that will ever change? It seems completely impractical and limiting. …
Last reply by Marc Stridgen, -
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When I migrate everything to a new server, the board still tries to use the same old path to HTDOCS. I did change constants.php but it's looking elsewhere. I cannot login to the new system to change this. I get errors like this due to a non-existent path: Where can I change these settings? I don't want to change them on my old site because then if my migration fails, I won't be able to get back into the old site. I searched the entire SQL database but couldn't find any instances of these paths. Thanks!
Last reply by Marc Stridgen, -
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Hi there, Please let me know how to create a Support system like this one. We want to build a support system where only admins and moderators can see and reply to the tickets. We want our community support system to be like this one: I am looking forward to your feedback. Thank you!
Last reply by UncrownedGuard, -
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I have a newly created forum and have a few newbie questions. 1) Right now, new subscribers have to have their first 5 posts reviewed/approved before they appear. There must be a setting for that number but I'll be danged if I can find it. I'd like to reduce that number to moderators having to approve the new subscriber's first post ONLY before they have free range on my community. I've looked in the documentation but I must be overlooking where that setting is. Also, is there a negative to setting that number to zero and allowing new users to subscribe and start posting immediately, without a moderator approving his/her first comment or two? 2) Currently, when a…
Last reply by Gary, -
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hi, is there a way to see any users who have removed their accounts? Thanks.
Last reply by Daniel F, -
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I've recently added a couple of plugins to add a sign up button to my 403 no permission page and customise 404. However, it's made me realise that the error pages arent' working in the way I'd expect. Example some someone not signed in (we have boards not visible for guests)... Follows a link to a discussion - 403, all good Follows a link to a forum - 404 which I'd have thought should be a 403 because it's there but they don't have permission We've also created a custom homepage which we've linked to our forums, but if a guest clicks through they get a 404 because they aren't visible to guests. Is making them visible to only way to overcome this error?
Last reply by Marc Stridgen, -
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I was looking through old forum posts and I couldn't find an exact answer to my question, I was wondering if there is a way to sort staff under the staff directory in an alphabetic order easily. This probably require some editing in the theme however I am new to this field and would appreciate some guidance if possible.
Last reply by Marc Stridgen, -
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- 2 followers
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Ok, I'm at a lost. I've searched and searched and I can' find a way to change the URL on the logo at the top of the forum. I've always had it pointed to my actual website but now it just takes me to the main forums. Any help would be appreciated. My forums are at https://forum.orioleshangout.com/forums/
Last reply by Marc Stridgen, -
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- 3 followers
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I'm using a video Video Tip: Create a homepage in under 5 minutes using Pages I got to the point to use Page builder. It said I don't have the right to use it. How can I change to admin? Bob
Last reply by Randy Calvert, -
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- 2 followers
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Hello, I have enabled google signup , created apps, tested it, it works with the test user brilliantly, also an older account I had, with that email, is merged with the google sign in seamlessly. But to publish and verify it, I also need to know if I need to select any of the scopes mentioned. In the google guide of invision its not mentioned. Do I leave it blank? Here are some of the scopes In the url link that appears when trying to sign in, i see that email & profile are mentioned. So I guess those two. Or do we leave all blank /empty , not select anything , and j…
Last reply by Marc Stridgen, -
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Hello! I'm looking for some guidance as how to properly code out the custom home page we had created (See attachement) My questions are.. 1) We code this out in HTML, correct? 2) In the fields we have, such as 'Trending Topics' and 'Top Community Engagement' where do I find the placeholders that we're supposed to use to actually make that functional?
Last reply by Kevin Carroll,