General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,022 topics in this forum
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Is there a default set of ranks and badges graphics and if so where in acp can I find them ?
Last reply by Jelly Belly™, -
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Hello, New here, I am currently on a trial account. When I try to view what the forum looks like, it tells me that I have been banned. I can access my dashboard and the system in the background but not view it. Also, is there any other way to contact support than here? Sales support emails do not respond ... Thanks,
Last reply by Joel R, -
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When it comes to pages I am lost. I am looking for an easy how-to video or website. Are there any easy how-to videos or help websites for pages?
Last reply by Marc Stridgen, -
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Does anyone know a way to send User Group information to Google Analytics? I would like to know how many page views are done per group or be able to exclude groups from the views. Thank you, Steve K.
Last reply by Marc Stridgen, -
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Hello there. I want migrate my Woltlab 6.0 Forum to IPS 4. What to do?
Last reply by fileo, -
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please delete this topic. solved.
Last reply by Jim M, -
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Hi, I was looking at my Blogs feature and I was wondering about the Custom Sidebar feature. If you enable it in Blog Settings, and then enable it for an existing group Blog in the AdminCP, it shows on the front end. Is it supposed to be editable by the Blog owner as there doesn't appear anywhere to edit the content on the front end? For me, it's no problem, my Blogs haven't been used for years, but it may be of interest to other sites. The feature seems very limited and almost forgotten, you only get one block and it occupies a lot of screen real estate, unlike the way it used to work a long time ago when Blog owners could add lots of rich text…
Last reply by Marc Stridgen, -
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Hi, i would like to grant specific users /group the permission for adding images from the gallery to a post. As Admin i'm allowed to but i cannot grant this to other users e.g moderators / staff. I cant find the setting in Admin panel for granting a user group these permissions. Could you please assist me in this case ? Thanks!
Last reply by Marc Stridgen, -
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I can't find the link to open a ticket for support?
Last reply by Marc Stridgen, -
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Hi, i plan to buy Invision Community software self-hosted version to run a download portal for files sharing and i have some questions: As i will need just Downloads app, can i buy just this module ? no need for forum etc .. I played with demo and i found that gamification system is great but I am interested in knowing if there is a possibility to separate the "lifetime earned points" from the "point balance." Specifically, I am looking for a feature where users can accumulate points over their lifetime within the system, but the "point balance" they can utilize for purchasing subscriptions or other items won't affect their overall rank or lifetime earned po…
Last reply by dali44, -
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Hi, how can I get a sitemap file of my clubs forum?
Last reply by Marc Stridgen, -
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- 277 views
With todays phone cameras picture sizes will just get bigger and bigger. As people are, they don't tend to care about the picture size but jus upload their pictures as they are. To think that normal people will understand the concept of making pictures smaller is to hope for to much. Is there any way to automatically downscale pictures in IPB when they are uploaded? (I know that it's possible to set at maximum size when you upload the picture, but I'd rather resize them automatically – I believe in making it smooth for the end user.)
Last reply by acarlsson, -
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- 2 followers
- 7 replies
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Hello Invision Community, I am interested in downloading a different websites Database for its content, how would I start to do so? I understand that there may be compatibility issues too. The site I am thinking of is definitely using an older version of IPB.
Last reply by Shawn RR, -
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- 1 follower
- 4 replies
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Hello, How can I prevent users from replying twice in a row? I don't want to merge the two replies; I want to restrict the second replay streak.
Last reply by Adriano Faria, -
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- 13 replies
- 462 views
I saw many times this error in the last couple of months of using CiC and at the same time, ic.com is also not available apparently due to ic.com also hosted on AWS cloud. Today it went down at 6:54 for over 32 minutes and came back a couple of times in between, even when it comes back and the loads the page intermittently, it is really really slow with more errors like 504 Gateway Timeout or For the whole time, status.invisioncommunity.com shows "Invision Community Platform (US)" as fully Operational at 100% even after an hour of the incident which is incorrect. Only invisioncommunity.com (web site and client area) under status page…
Last reply by Jim M, -
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- 148 views
The help guide doesn't indicate how long each of the items in the Our Picks remains on display. Is it related to when the tasks run? Is the per item promotion time dependent? Thanks.
Last reply by Jim M, -
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- 3 followers
- 9 replies
- 528 views
Is it possible browse the community using multiple tags? community/tags/tag1+tag2/ Something like this, adding more tags to the search? Nevermind! Found it! /forums/search/?&tags=tag1,tag2&search_and_or=or&sortby=relevancy
Last reply by Marc Stridgen, -
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- 1 follower
- 3 replies
- 148 views
Hi. Where do I control access to the Block Manager? I have a Group that has access, where I'd like to remove it. Thanks.
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 138 views
Tried my site nothing and tried on the admin panel still nothing, and online you get some "sign in to some mystery account that l cannot find". Help!
Last reply by Marc Stridgen, -
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- 2 followers
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- 206 views
I would like to make a complete backup of my forum in case of problems. What should I save? I imagine well on the database. The language file and theme. But then I don't know if there is anything else to do. Thank you in advance for your answers.
Last reply by Cerbere Styxx, -
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- 1 follower
- 2 replies
- 166 views
Hello, 🙂 In ModeratorCP/site moderation/Deleted content, you have all the topics members deleted. Is it still possible to specify the number of days after which these topics will be deleted for good ? Thank you ! 🙂
Last reply by SecondSight, -
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- 2 followers
- 2 replies
- 171 views
I want to add some badges to users on our community, for example a 1 Week badge for those that have been registered for a week. Is there any way to trigger a badge based on just the amount of time they have been registered? I can see I can do it when they log in and check then but there are a couple of problems with that, firstly I want to use it to encourage people to log back in in the first place and secondly it will then go an award that badge to the 20k+ people we already have registered for more than a week 🙂 There doesn't seem to be a "New Users Only" condition?
Last reply by Stuart Grimshaw, -
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- 2 followers
- 3 replies
- 221 views
Hi team, Recently the UE governtment changes your requirements about cookies acompliance. Now we should offer in our sites the option to Accept - Decline - Manage Preferencies about all our cookies used in our site. This functionality should accept or block the diferent cookies used in every visit. This blog resume this new UE requirements: https://www.insideprivacy.com/eu-data-protection/eu-supervisory-authorities-publish-new-guidance-on-cookies/ IC is not prepared to support these requirements and we must comply with them immediately as they are coming into force in most EU countries. We risk penalties of thousands of euros or dollars if we fail to do so.…
Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
- 249 views
Good morning, I'm looking for a French version but I see that the market is definitely closed. How do we find a French translation now? Thank you in advance for your answers.
Last reply by jesuralem, -
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- 3 followers
- 6 replies
- 230 views
I kept seeing this kind of screenshots on this site. Please, can someone tell me what program or application is used to put this red arrow?
Last reply by Marc Stridgen, -
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