harry m

I managed to find it and have emailed in Thanks harry

Hi Jim, How do I raise a ticket, as other times both Marc and yourself have done it for us.

Can you give me the date it would roll back to if we do a 'restore' please ? I guess all photos in the 'deleted' forum will still show as normal if restored ? i ask so I can copy any new posts from that date until now. Thanks

So I'd have to download all the photos individually first, then use the new post dialogue box, and 'choose files' to add ? I have to go to work now, but will get back to you later today, I think we had something similar done last year, but I'm sure your team just added the 'problem' forum back in rather than a full restore Thanks for your help Marc. Regards

Yes, photos within topics. Mainly one long topic in each of 55 odd forums, but each had many photos within them. they were in a forum that was set up as a for 'discussion's' instead of 'a category' originally. We were unable to move anything in them to another forum, so i copied the existing forum, and made it 'Category', then copied the topics over to the new forum. If we do the restore, can you tell em how I can copy the photos over from the 'restored' topic to the current version of it, so I can delete the 'restored' topic at a later date ? Thanks I should add, that not all photos disappeared though.

Hi Marc, Thank you for explaining that. So if I 'copy' a forum within ACP > Community > Forums , It only copies links to photos, and not the 'actual' photos ? Can I discuss with someone my options to recover the deleted forum please ? The forum was deleted on 15th June, 1 weeks ago. I then need to know how to transfer the photos from it to the new ( current) version of the forum so the photos remain. Thanks

Update to the situation, A user reported that we have lots of photos missing form one of our forums. In some sub-forums, theirs no photos at all, only links of text. if I open any of the links in a new tab, i get AccessDeniedAccess DeniedPV5HVF24ES7MQE1QeVqYv6Q6LkSIEgwPI8hDdCSOTH9C7vRtxqDqIM1mmvq34HmY4nLBvorMM4z0Iu9oMcHJffWZ41GHhLnnWTm9XDbAsUpJMwyF ( we've had the odd one or two photos disappear over the years, but we were able to recover them from a duplicate forum in the past, unfortunately we don't have a duplicate forum for the one effected this time) We don't have any issues with our photo hosting company as far as I'm aware, so this is a bit of a mystery now. These are all photos and topics that were copied from a previous forum over a fortnight ago, which up until now, appear to have been visible. Looking for help or advice on how to resolve this issue now please ?

Hi Jim, I did consider that, but it was a good hour or so afterwards when it started, and ACP>Forums ( where I deleted it from) said 'moving or deleting' the forum for about 20 minutes, then went all clear. We can't rule it out though, I'll have to see if it happens again. I also thought it may be being backed-up at the time as the cause.

Hi Marc, No, no categories had been changed. As mentioned, the problem resolved itself some 10 minutes after, and hasn't happened since. A forum was deleted ( on purpose) a few hours before the incidents. I was hoping you were going to say 'yes, there were some issues' Thanks harry

A member and myself experienced ( different) strange things happening around 10pm UK time tonight. One member said whenever he clicked a 'notification' to view it, he got the 'You do not have permission to view this forum' message. He could still access the particular forum from the home page, but not via Notifications. I opened several sub-forums from the main home page ( open in new tab ) , and once they loaded, they said 'No Topics In this forum', and no sign of any Topics! It showed me the 'start new topic' button though. As I'd just completed re-doing this whole forum last week, you can imagine my heart jumped into my throat! i though they gone for good. 10 minutes later, and everything was working correctly Are you aware of any issues this evening at all ?. I know the site gets backed up once a week, and did think this may be happening at the time, causing the problems. Still on V4, and have been tidying the forum up in prep for updating to V5 in the next few weeks. harry

using V4, Is there any setting where I can limit the 'unit amount' of subscription years a member can choose ? We have a few subscribers on renewal who purchase more than 1 unit (years worth) at a time. I want members to only be able to renew for a One year period, as opposed to renewing for 3,4 or5+ years at a time. When a member 'renews' a subscription, they see this screen When they click on the 'Renew Now' button they get presented with this screen, where they can alter the 'amount of years' to more than one. Thanks Harry

Problem solved by Invision Support Thanks

Hi Marc, How do i 'submit a ticket' as i don't have that option in AdminCP/ My dashboard ? Nor can see an option to 'Submit a ticket' in the community forum. Did you mean create a post in https://invisioncommunity.com/forums/forum/497-technical-problems/ Thanks

I have a similar situation to the following topic linked below, where a member's email address has been blocked. I can confirm the email address is valid, as he can send/receive from other email accounts of mine. I can't see in his activity panel that he's unsubscribed from any forum services. The problem arose because he wishes to change his forum password, but cannot receive the admin emails. I've checked ( with him by phone) that he's not blocked forum emails in his email account I can only guess its been blocked by the forum software, but I can't see a way of unblocking it, Can you advise please ? Regards harry m