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Moving to another server / server transfer

Moving your site to another server / Server Transfer is a relatively simple task with regards to the way in which your software works. In order to do this, you would follow the process below.

Step 1 - Your old hosting

  1. Switch your site offline ready for transfer to your new server
  2. Make a full backup of your database.
  3. Make a full backup of your files and folders.

Step 2 - Your new hosting

  1. Create a new database
  2. Restore your backup from the above steps to the new database you have just created
  3. Upload your files and folder, which you backed up from your old server
  4. Ensure any folders which should be writable, remain writable on your new server. The folders which should be writable by the software are as follows

    uploads recursively (all contents)

Step 3 - Software configuration

  1. Open your conf_global.php file, which can be found at the root of your installations folder on the new server. In here you will need to edit the mysql username, password, and database name, to match the new database you have set up and restored to.
  2. Log into your admin control panel and run through the support tools by visiting System>Support>Support, and selecting "something isnt working correctly". You will need to select next only until it states cache has been cleared.

Other considerations

  • If you have also changed the URL of your site, or the folder in which your site will be in (for example moved it from a subfolder into root), then you will also need to change the site URL within your conf_global.php file. You should do this prior to running the support tool in the steps above.
  • If you have a constants.php file (not all configurations will have this), then please ensure that you check any paths which may be present within this file as they will likely need to be updated.
  • If you are using .htaccess for friendly url rewrites you may also need to adjust the path in the .htaccess file or download a new one from the admincp > Search Engine Optimization > Friendly URL sub-tab.


Test installations

Creating a test installation would be the same process as above, however you would be copying, rather than moving the software. You would need to ensure you have changed your URL within your conf_global.php file as described above.

In addition, you need to ensure you change to your test license key from the following location

system>settings>license key

Your test key, would be your current license key, suffixed with -TESTINSTALL . So for example, if you have a license key of the following


then your test key would be 

000-000-000 -TESTINSTALL

All test installations should be protected by htaccess, and not available to the public, as per your license agreement.


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