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Jordan Miller

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  1. Like
    Jordan Miller got a reaction from Gill for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  2. Like
    Jordan Miller got a reaction from georgebkk for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  3. Like
    Jordan Miller got a reaction from Senior2323 for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  4. Like
    Jordan Miller got a reaction from David N. for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  5. Like
    Jordan Miller got a reaction from msaci for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  6. Like
    Jordan Miller got a reaction from Interferon for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  7. Like
    Jordan Miller got a reaction from Yamamura for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  8. Thanks
    Jordan Miller got a reaction from Joachim Sandstrom for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  9. Like
    Jordan Miller got a reaction from sobrenome for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  10. Like
    Jordan Miller got a reaction from Maxxius for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  11. Thanks
    Jordan Miller got a reaction from Marco Junior for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  12. Like
    Jordan Miller got a reaction from David.. for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  13. Like
    Jordan Miller got a reaction from AlexJ for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  14. Like
    Jordan Miller got a reaction from Silnei L Andrade for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  15. Like
    Jordan Miller got a reaction from Markus Jung for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  16. Thanks
    Jordan Miller got a reaction from SeNioR- for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  17. Like
    Jordan Miller got a reaction from Chris Anderson for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  18. Like
    Jordan Miller got a reaction from LiquidFractal for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  19. Like
    Jordan Miller got a reaction from Olivia Clark for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  20. Like
    Jordan Miller got a reaction from Hisashi for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  21. Like
    Jordan Miller got a reaction from DamonT for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  22. Like
    Jordan Miller got a reaction from Miss_B for a blog entry, Finding solutions made easier   
    You’ve got questions, and you’ve got answers.
    One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
    While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
    Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


     
    Here is what the new Solutions button looks like:


     
    Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
    Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
    Here is an example email:


     
    We also added a Solved report in the Statistics section of your Admin Control Panel.
    The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



    Benefits of your community using Solutions:
    Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
    The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
    Thoughts? Let us know what you think in the comments! 
  23. Like
    Jordan Miller got a reaction from Marc Stridgen for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  24. Like
    Jordan Miller got a reaction from Foolboy for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  25. Like
    Jordan Miller got a reaction from alexxis for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  26. Like
    Jordan Miller got a reaction from GazzaGarratt for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  27. Like
    Jordan Miller got a reaction from Maxxius for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  28. Like
    Jordan Miller got a reaction from IPCommerceFan for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  29. Like
    Jordan Miller got a reaction from SeNioR- for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  30. Like
    Jordan Miller got a reaction from Stuart Silvester for a blog entry, New Live Community Features!   
    Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
    Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
    These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


    Admin Control Panel -> System -> Smart Community -> Features -> Live Community
     
    Our Live Community components include:
    Who’s viewing an area live Who’s typing a response live
    Who’s Viewing 


    Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
    Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

    Who’s Typing


    We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
    These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
    Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
    No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


  31. Like
    Jordan Miller got a reaction from iiioroh for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  32. Like
    Jordan Miller got a reaction from VahnPetit for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  33. Like
    Jordan Miller got a reaction from Emediate for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  34. Like
    Jordan Miller got a reaction from Markus Jung for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  35. Like
    Jordan Miller got a reaction from Olivia Clark for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  36. Like
    Jordan Miller got a reaction from Andy Millne for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  37. Like
    Jordan Miller got a reaction from Miss_B for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  38. Like
    Jordan Miller got a reaction from Maxxius for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  39. Like
    Jordan Miller got a reaction from OptimusBain for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  40. Like
    Jordan Miller got a reaction from SeNioR- for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  41. Like
    Jordan Miller got a reaction from Chris Anderson for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  42. Like
    Jordan Miller got a reaction from Yamamura for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  43. Like
    Jordan Miller got a reaction from AlexJ for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  44. Like
    Jordan Miller got a reaction from Jim M for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  45. Like
    Jordan Miller got a reaction from IPCommerceFan for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  46. Like
    Jordan Miller got a reaction from Matt for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  47. Like
    Jordan Miller got a reaction from Matt C. for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  48. Like
    Jordan Miller got a reaction from Charles for a blog entry, New community manager tool: schedule topics   
    Community managers and moderators have a simple but powerful new tool at their disposal: scheduling a topic's future publishing date.
    Previously, if a community manager wanted to draft a topic for a future release, they would have to craft the content elsewhere. It wasn’t the best experience. After listening to client feedback, we implemented a path for those with moderator privileges to create topics now, but have them go live in the future. 
    Set this new permissions setting in the Admin Control Panel -> Moderators -> Content -> Can set a future publishing date? 
    Notice the Publish date and time fields at the bottom:


     
    Here are a few examples of when this would be useful:
    Welcoming new members
    A community manager can compose a topic welcoming members from that week, but set it to go live the next week. It’s a powerful, engaging and visible way to acknowledge new sign-ups. Pair this with our new Alerts System.
    Anniversaries
    Big day coming up? Create content around it now, but set the topic's publish date on the actual day. 
    Content calendar
    If you are in charge of creating community content, budget a chunk of time towards creating engaging topics. Set their future publish dates apart so there’s space for members to engage accordingly. It also allows your team to visually see the content and weigh in with changes (or hoorays!) before members see it.
    Related:
     
    Announcements
    Scheduling an announcement inside a topic, in tandem with our Announcements workflow functionality located in the Moderator Control Panel, allows community moderators to create space for feedback from loyalists. 
    Promo campaign
    As a community manager, time is a commodity. Setting up a promotional campaign for a future product release sets you up for success. When planning intricate marketing projects, organization and editing are paramount. Setting a future release date creates space to ensure the messaging is clear and effective.
    This feature, available for all Invision Community clients, is available in 4.7.1 Beta 1 (out now). View our release notes.
    Thoughts? Let us know what you think in the comments (preferably now 😉).
  49. Like
    Jordan Miller got a reaction from iiioroh for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  50. Like
    Jordan Miller got a reaction from OptimusBain for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  51. Like
    Jordan Miller got a reaction from Olivia Clark for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  52. Like
    Jordan Miller got a reaction from LiquidFractal for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  53. Like
    Jordan Miller got a reaction from crmarks for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  54. Like
    Jordan Miller got a reaction from sobrenome for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  55. Like
    Jordan Miller got a reaction from Mick23 for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  56. Like
    Jordan Miller got a reaction from Ioannis D for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  57. Like
    Jordan Miller got a reaction from ASTRAPI for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  58. Thanks
    Jordan Miller got a reaction from LaCollision for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  59. Like
    Jordan Miller got a reaction from AlexWebsites for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  60. Like
    Jordan Miller got a reaction from Hisashi for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  61. Like
    Jordan Miller got a reaction from Myr for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  62. Like
    Jordan Miller got a reaction from IPCommerceFan for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  63. Like
    Jordan Miller got a reaction from nodle for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  64. Like
    Jordan Miller got a reaction from annadaa for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  65. Like
    Jordan Miller got a reaction from Clover13 for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  66. Like
    Jordan Miller got a reaction from Real Hal9000 for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  67. Like
    Jordan Miller got a reaction from Ramsesx for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  68. Like
    Jordan Miller got a reaction from DawPi for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  69. Like
    Jordan Miller got a reaction from Charles for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  70. Like
    Jordan Miller got a reaction from SeNioR- for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  71. Like
    Jordan Miller got a reaction from Chris Anderson for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  72. Like
    Jordan Miller got a reaction from Jim M for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  73. Like
    Jordan Miller got a reaction from Miss_B for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  74. Like
    Jordan Miller got a reaction from Sonya* for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  75. Like
    Jordan Miller got a reaction from Daniel F for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
  76. Like
    Jordan Miller got a reaction from Jimi Wikman for a blog entry, Introducing The Alert System   
    Invision Community’s forthcoming release includes an exciting new feature available for all. 
    Announcing the Alert System! 🚨™
    The Alert System is a new tool for community managers to communicate with their members. There are times when a community manager needs to bring information to the attention of either a single user, or a group of users; when existing systems such as PMs or warning points are not suitable. So, we developed a happy medium to empower you. 
    The new alert system offers multiple ways to engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community.
    Here are a few examples of when a community leader can use the Alert System for individual members:
    Moderator actions 
    A moderator moves a topic and wants to inform the topic starter that the topic has been moved and why. 
    Get ahead of warnings
    A member left a comment that doesn’t justify a warning point, nor should it warrant a private message. You want to kindly remind them of the community guidelines. 

    Community leaders may wish to send information to an entire member group. This may to warn them of new limits, or to notify support changes, etc. 
    Here are a few examples of when a community leader can use the Alert System for groups:
    Updates to community guidelines
    After reviewing and updating your community guidelines or terms of service, you can send an alert to all affected member groups outlining the changes, so they are aware. As the message needs to be dismissed before any further interaction with the community, you can be sure it has been read before any more posts are made.

    This example shows an alert with send anonymously switched on.
     
    Welcome message
    To strengthen your onboarding flow, you may like to send all new members a welcome message to introduce yourself and your team, along with some helpful information to help get them settled in.
    This example shows an alert with the option to reply, with send anonymously turned off.
    Heads up
    Remind a group of a permanent account-related change, like their subscription will be decreasing/increasing. 
    New forums added
    After consultation with your community, you want to add some new discussion areas for your VIP Members. You can now send an alert targeted to members in that group to let them know where the new forums are and what their purpose is.
    Let's chat
    You notice that a great community member is having a bad day. Instead of reaching for punitive tools, you can send them an alert that they have to reply to before being allowed to continue engaging in the community.

    These are just a few examples; of course, the alerts functionality has a lot of flexibility built in. 
    Alerts are managed from the Moderator's Control Panel.

     
    Let us take a look at the different areas that can be configured.

     
    Dates
    Each alert has a start date, and this date can be in the future. This is especially useful if you have an event coming up you want to showcase. You can optionally set an expiration date to only serve the alert for members that visit between the start and end date. You can also leave it running indefinitely for uses such as the welcome message.
    Send to
    This section allows you to choose to send to a single user or to a single or multiple groups. If you are sending to groups, you can further fine-tune the deliverability by choosing to send to everyone currently registered and to new members when they register, or you can target just new members (to be precise, this will target members who register after the alert date), this option is ideal for the welcome message alert.
    Send as yourself or anonymously 
    You can choose to send the alert anonymously or from yourself. There are times when you want a personal touch and times when you need more of a system style alert, perhaps when notifying of guideline updates. Or, if the message is general, or you want to protect members of your team, send the alert anonymously. 
    Replies
    If you choose to send the alert personally, then you can allow the member to reply, force the member to respond to dismiss the alert or remove the ability to reply. For a welcome message, you'd likely want to allow replies which then will create a new personal message between you and the member. 
    We have built the system to be very flexible to cover a wide range of uses where you want to directly engage with a member or group of members and be confident that they have seen the alert before any further engagement in the community. Alerts can be used to strengthen onboarding, notify sections of your community about exciting new features and changes or even create an open dialogue after a punitive measure such as having a posting time-out.
    This feature is coming to Invision Community 4.7, across all platforms.
    Thoughts on our new Alert System?! Drop us a line in the comments and let us know what you think.
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