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Jordan Miller

New Live Community Features!

Invision Community’s new Live Community features offer an immersive, real-time experience for members. 

Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 

These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


Could contain: Text, Business Card, Paper, Page, File
Admin Control Panel -> System -> Smart Community -> Features -> Live Community

 

Our Live Community components include:

  • Who’s viewing an area live
  • Who’s typing a response live


Who’s Viewing 

Could contain: Text, File, Webpage

Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.

Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 


Who’s Typing

Could contain: Text, Page, Person, Human

We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.

These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 

Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.

No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 


typing.gif

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14 minutes ago, ChrisVanMeer said:

Will this also be available for self-hosted instances?

From what I understand only for communities with a someone paid plan. So this not be available for self-hosted instances.

By the way, they should mark these types of articles with the information that the features are only available to CLOUD users.

Edited by SeNioR-
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37 minutes ago, SeNioR- said:

From what I understand only for communities with a someone paid plan. So this not be available for self-hosted instances.

By the way, they should mark these types of articles with the information that the features are only available to CLOUD users.

Appreciate you reading the blog. I tried doing that in the first sentence after the headline 😅: "Clients on select standard plans."

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11 hours ago, AlexWebsites said:

Why don't you use a pre-fix with the title like: [Cloud Only] New Live Community Features!

Save all us self-hosters some time in our day...

Yes - that. Getting excited and getting sad in a matter of minutes... Please label clearly if it for cloud only so it can be immediately understood.

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Would be curious to know what complexity is involved in the setup on Cloud that makes offering this to self hosted unviable?  Again this would seem like an example of allowing for optional feature enabling AND a setup guide for what's required even on a self hosting solution versus offering it ONLY on Cloud.  Just a bad look and approach, at some point it's going to start snowballing against IPS.  Choice vs no choice...IPS is forcing the latter for its own customers.

This reminds of the employer/employee relationship.  Employers should ensure they're fairly compensating their employees.   Once there's signs to the contrary, employees will start to interview and out of shear principle, when they find even an "equal" option, they're likely to leave for it.  Then the company will try to make good ONLY when they are given the letter of resignation, but by then it's too late.  

accident GIF

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I've given this some considerable though over the past few months and as long as Invision keep self-hosting an option I have no complaints. It's already a great piece of software and wanting to encourage (not force) people to move to the more profitable cloud offering is understandable.

Edited by PoC2
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32 minutes ago, mtlurb said:

I do not understand why these are cloud only, what is so complex, does your servers run on some magical code that no one else have in the world? Really a pity Invision!

It is all about making MONEY nothing else... This is the way world is going these days ...

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  • Management
1 hour ago, media said:

It is all about making MONEY nothing else... This is the way world is going these days ...

We tried to pay our staff solely in high fives and compliments but it wasn't popular due to it not being a legal form of currency for rent and bills. Shame really, because it really lifted the vibe.

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8 hours ago, media said:

It is all about making MONEY nothing else... This is the way world is going these days ...

Nothing good is free. I can’t blame any company for needing to make money. If I wasn’t making money with my forums I wouldn’t be doing it myself. I only run sites to make some income, so I can understand the financial aspect.

However, I do think some of these features can be deployed quite well with self hosted environments. IPS is trying to differentiate to add to a value prop for cloud, which brings in more revenue. Unfortunately, It’ll weed out the smaller site owners over time. 

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Hello, thanks for this !

Honestly i am little bit disapoined, i thought its about live video streaming feature to engage more members,

i think you just need to integrate (DEEPLY) existing tools like zoom or google meet §

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Please kindly recosider about this and the future cloud plan-exclusive feature. Don't abandon those self-hosted clients like this, IPS. At least, give this feature to  client who is paying to keep their license active, like you did with the Spam Defense feature. Thank you.

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Like so many have said, I also support the model that Invision is headed with its hosted cloud offering, and most of us are commercial forum operators and appreciate the business necessity for revenue and hopefully profit. 

Many of us have also established that the current Cloud offering is not suitable for us, or cost prohibitive with what we have invested already in servers. I couldn't switch from one to another because of other necessities with our server and architecture. So it would be more than doubling our expenses to even consider it, not to mention custom apps/plugins some of us need to do what we do - which we also couldn't do on cloud.

What I would love to see is a compromise. Look at what some of us spend/have spent in the Marketplace though. We don't mind paid bolt ons and add ons. Many of us would be prepared to pay for these new features. In the marketplace via AdminCP, I wouldn't hesitate hitting a subscribe button on certain features and paying a monthly fee for some of them. This is revenue that is currently being lost for Invision by the self-hosted customers that are never going to migrate to Cloud.

Similarly, when it comes to support, which I often need - I once sang Invision's praises about how efficient and comprehensive Support was on this platform. I even at times wondered how they did it, so cheaply. So I could see why they had to change these processes. But like my above suggestion, why not add either a paid ongoing Support plan, or an ad-hoc paid Priority support option. Either of those I would also subscribe to. My recent support issue took 12 days to get a response with - glad it was only a small bug affecting the user experience in our community. But, in Invision's defence, I'm only paying them $85 every 6 months so you get what you pay for. But that just highlights the problem in my opinion. Either put up the self-hosted fee based on support's estimated costs are (you've got the data) and you'll win on some and lose on others, or offer a dedicated support package and charge accordingly.

I do hope there are some changes implemented in regards to the above because it's clear there is a growing discontent in the self-hosted community. After nearly 20 years as a customer, I myself am reluctant to invest any further and am sad to admit I have more recently started investigations into alternative long term alternatives - though my preference it to remain loyal but with a workable solution for both the provider and the consumer found.

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