Yamamura

Ability to split a user's post into two posts.

I see that the debate about a new kind of support is due to differing understandings of this meaning. I agree that "asking questions" is best done on the forum, rather than contacting support in person. BUT I and many others here are talking about a different type of support requests. I contact support when problems arise on the forum (mainly after an update) or I see some bugs, I attach screenshots and screen recordings (which I post to my YouTube account), I provide developers with access to my forum so that they can go in, check and confirm problems. I don’t want to write about this on a public forum, I don’t need a "community support" for these problems (because these problems can ONLY be solved by developers), and maybe I don’t want to show a link to my forum or YouTube account. So yes, I want to be able to address such issues directly to support.

Sorry, but "support" from the community on forums is inherent in free software. When a client pays money, he wants to have a private communication with the support (there can be many reasons for this).

"We have thousands of clients to email." Now these thousands of clients will write not to email, but to the forum, creating thousands of topics. Sorry, but I think this is an absolutely wrong step in development. I don’t mind the new prices, but I don’t like the new type of "support" at all 😞

"Great". Now my topic with a problem will get lost under thousands of topics with problems from other clients. A very "smart" approach.