Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 30.6k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,573 topics in this forum
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- 1 reply
- 185 views
Hi, Just upgraded my board from v.3 to v.4, I cannot find today's top poster or newly registered members list. It used to be there in v.3. Is there any way to get this info? Thank you.
Last reply by Adriano Faria, -
- 4 replies
- 271 views
Hi, Is there a way to give permissions to moderators to see the deleted content from modcp? Thank you.
Last reply by Daniel F, -
- 3 followers
- 19 replies
- 430 views
Hello, I have a forum with IPB 3.4.7 which is very old, so it needs to be updated. I have paid for them to do it, but I need to take a full back up of my community. I used to have a friend do it for me, but he's not around to help right now, so please can you let me know how I actually take a full back up of my community, so I can learn to do it :-) Thanks
Last reply by SJ77, -
- 1 follower
- 4 replies
- 265 views
Hello there, I am currently facing an issue with signature's font-size not having a server-side check to prevent signatures like that The font-size shown here is 2000px and someone can manage to do that by simply editing the request sent when you save the signature. Is there anything to do to limit this?
Last reply by Jock3r, -
- 1 follower
- 3 replies
- 204 views
I am using MailGun on my Cloudways site, and the emails I receive from contact forms, or when people create and account on my WooCommerce store are all working fine. All emails have been 100% delivered. So because I am using SMTP on my site, I'm assuming I need to use this with IPS. Regarding the settings (as you can see in the image), I just need help on what to properly set for each field. I have tried so many variations after googling this, but only found 1 outdated post. I am not sure what to enter for SMTP Host, and because my site is SSL, do I add "ssl://" as it states before whatever it is I put here? Should I selected SSL for the SMT…
Last reply by SC36DC, -
Ads timing
by Owdy- 2 followers
- 5 replies
- 194 views
"Show until 15.3.2020" Does it shut down in 15.3. 00.01 am OR 11.59 pm?
Last reply by sudo, -
- 3 followers
- 17 replies
- 562 views
Notification from FB BI & Analytics (15..........15) appears to be creating a negative experience on Facebook in violation of our Platform Policies. If you do not make the changes to get your app into compliance, we will be forced to place a restriction on your app. Your app BI & Analytics has been restricted for creating a negative user experience in violation of our Platform Policies. Your app BI & Analytics has been res…
Last reply by Jim M, -
- 1 follower
- 4 replies
- 298 views
I've noticed a slow down of my site over the last 24 hours and its looks like I've found the issue but I dont know what to do about it. I use elasticmail via smtp. I've just changed my smtp password but I'm still sending out mail. The logs show authentication error out of credit, so I'm assuming that whatever script is running is pulling my smtp details from the settings I put into IPB. Where do I start in terms of getting rid of this?
Last reply by CoffeeCake, -
- 1 follower
- 4 replies
- 386 views
I have a TESTINSTALL instance of IPS 4.x.x Forums upgraded from my previous IPB 3.4.6 forums and have made many changes to the ACP in terms of almost every setting, including building out new forums labels/structure/mods/perms, Menu Manager, etc. I will be upgrading my production IPB3 instance soon and want to overwrite my ACP settings from TESTINSTALL if possible to avoid the repeat work. Using UPDATE on the core_sys_conf_settings table seems obvious and relatively risk-free ... any gotchas here? What about other settings that likely require additional tables and meta-info like Menu Manager, Forum labels/structure, Member-Forum-Mod perms, Block config, etc? Per…
Last reply by z929669, -
- 1 follower
- 3 replies
- 320 views
I wanted to add some css to the 'custom.css' file of the theme I am using, and when I click on that file, or really any css file, the page refreshes and brings up the Sign In page. I've already did the following: ran the support tool; checking any cache methods are working; reinstalled the theme as new and tried that theme Has anyone ever come across this issue or know of a fix? I did submit a ticket to IPS, but I was hoping to get this resolved as quickly as possible. Thanks in advance for any help.
Last reply by SC36DC, -
- 1 follower
- 8 replies
- 768 views
Hello! I added a bunch of bad word filters because I am working towards cleaning up my forum. Google Ad manager insists the pages do not have any profanity and have linked me to pages that use bad words. It shows a lot of instances of the F-word, however I created a filter that should prohibit that word from showing. However, it still does. Why is that? The f-word should not appear in this post, however it is there despite the rule. Any idea why that could be or what I can do to fix. https://www.breatheheavy.com/exhale/index.php?/topic/762062-britney-has-removed-slumber-party-and-touch-of-my-hand-from-the-show/&do=findComment&comment=16380198 …
Last reply by Jordan Miller, -
- 2 followers
- 4 replies
- 199 views
I just discovered our spammers have been writing elaborate "About This Blog" pieces that aren't removed when we flag their accounts as spammers. All other posts etc... are removed appropriately. Is this a bug, on purpose, or am I missing some option to remove this stuff?
Last reply by CoffeeCake, -
- 1 follower
- 1 reply
- 216 views
Hi, i'm setting up a directory on my site.. Is it possible to do this via spreadsheet and upload rather than creating every entry individually? It's likely to have over 1000 entries. I'd rather not have to do this all in the admin panel if possible. Thanks in advance.
Last reply by opentype, -
- 4 replies
- 380 views
Hi all I'm currently building a database and setting up the fields. Right now the values from a checkbox set field get displayed on the same line on the display template, separated by commas. How do I get each value from the checkbox set to be displayed on one line or rather how could I give each value a tag so I can manipulate it with css accordingly?
Last reply by SeanJ66, -
- 1 follower
- 2 replies
- 190 views
Hi, Is there a plugin that disables username changes? There is a core feature to disable edit profile, but if that is on, people won't be able to upload profile/cover picture etc. Thanks
Last reply by KIKI_, -
- 1 follower
- 1 reply
- 294 views
Hello , I need to find how to access my communities "header" html code so I can add a meta tag to the code to verify that I own the site to another service. Thanks. Graham
Last reply by Sonya*, -
- 3 followers
- 12 replies
- 1.3k views
Hello. I don't know what happened, but my entire forums was wiped out just now. NONE of the topics are there. Literally everything is gone. All I did was, in the back-end, move one sub-forum to be its own forum. Then I went back to the site and the forums were entirely gone. I'm not sure what to do 😢 When I login to the admin panel for my forums, it shows the forums as:'There are no results to display.' I noticed in the new patch it says there was a 'forum sorting' fix. Could this at all be related? Has anyone ever heard of this happening before?! https://www.breatheheavy.com/exhale/
Last reply by bfarber, -
- 2 replies
- 181 views
I have edited my theme and added some login/signup buttons i want to only show those to guests, how do i do that please?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 223 views
I am having issues with my forum regarding how to set the proper file permissions per folders and files. IPS support stated this: Does this mean the above folders need to be set to 777 including all the folders and files within those folders? Does this also mean everything else should be set to something else? If so, could someone list which folders/files should be set to what? I would greatly appreciate the help with this. Thank you in advance.
Last reply by b416, -
- 3 followers
- 4 replies
- 237 views
In ACP, secret key is required in Google Maps. But with the invisionpower Guide, only can obtain one API Key. In my project I have only one API. Where is, or how to obtain the secret key?
Last reply by pequeno, -
- 2 followers
- 1 reply
- 220 views
I want to include a block with standard footer stuff into the bottom of some of my news items. But nothing happens when I include: {block="my_footer"} Is there a way to do this?
Last reply by opentype, -
- 2 followers
- 20 replies
- 514 views
How to set another tab is profile as default? For example, albums?
Last reply by Adriano Faria, -
- 2 followers
- 5 replies
- 226 views
Today, link shortening with bitly doesn´t work on my forum. This is the reason: https://dev.bitly.com/v4_documentation.html#section/Migrating-from-V3 It is necessary to migrate to v4. Thanks.
Last reply by bfarber, -
- 1 follower
- 0 replies
- 141 views
Hi all. When I promote a forum post to 'Our Picks," all is perfect. In fact, I can post from any other module, and all is good. When I post from a Blog, the blog category shows up AND it adds multiple br breaks above and below. Any idea how to fix that? I've looked in templates and can't find it. Could this be a bug?
Last reply by Giray, -
- 1 follower
- 1 reply
- 143 views
In Staff > Administrator If I modify Settings > Posting > Can manage general posting settings , the link in ACP Dissapear. I have posing in ACP I restrict permission only to "General posting tab" And link dissappears, and cann´t access to the other posting tabs.
Last reply by bfarber,
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