Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.6k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,566 topics in this forum
-
- 1 follower
- 3 replies
- 266 views
getting email like this from last ten days from 3 to 4 different email address but same website ad
Last reply by b416, -
- 1 follower
- 3 replies
- 167 views
After have requests closed, where I can find it again?
Last reply by Rhett, -
- 1 follower
- 2 replies
- 472 views
504 Gateway Time-out What this error means
Last reply by bfarber, -
- 1 reply
- 162 views
I want to setup a few clubs as administrator, then disable future creation by any group other than admin. But, every time I set the Maximum number of clubs allowed to create value to 0 and click save it defaults to unlimited.
Last reply by bfarber, -
- 1 follower
- 1 reply
- 213 views
I'm using the latest non-beta release of IPS 4.4.9.2. I went to upload a video today, which worked just fine. However, when I edited the video and tried to upload a thumbnail, that failed. It failed because IPS tried to load index.shtml from the uploads directory. I've uploaded a ton of video thumbnails into my community in the past without issue (but not this version of IPS). I don't recall Gallery ever requiring server-side includes in order to upload a thumbnail before. Shouldn't it be trying to load index.html (which does exist) if anything? I searched this forum looking for anyone reporting a similar issue and I couldn't find any. However, I…
Last reply by bfarber, -
- 0 replies
- 169 views
I have set up a subscription website and have had a number of people sign up today, but there seems to be a problem with the invoices going from pending to paid even though the related transactions are showing as paid. Because of this it is not updating their membership status. I am using paypal as my payment gateway and offer card as well as paypal. When I check in paypal it looks like the recurring payments are set up and fine. I dont understand why its not updating from pending to paid. Can anyone shed any light. Thanks
Last reply by Julian Jenkins, -
- 0 replies
- 131 views
Hello everyone, I've finally upgraded to 4.4.9.2; luckily all good from a tech pov. Now, I noticed the email title of renewals has changed to a standard "A new invoice #45827 has been created - Awaiting payment" I know I can change this by using the Language pack translation, however, I'd like to include the actual subscription name, for example: "A new invoice #45827 for Gold Membership has been created - Awaiting payment". I wonder how do you call up the subscription plan name, what language string do I need to use? (For example for the invoice number you use {$invoice->id}, so what do you use for the subscription or product name?) The previous version…
Last reply by PPlanet, -
- 1 follower
- 1 reply
- 190 views
We have one forum which we want to be visible to members but we don't want it to be indexed by ElasticSearch. Is there a way to do this? Thank you
Last reply by Daniel F, -
- 2 followers
- 2 replies
- 167 views
Hi, I', playing around with clubs and it seems that if I put any block while on a club page, it shows up in every club. That's bad. Are there any ways to add different blocks to different clubs?
Last reply by Daniel F, -
- 1 follower
- 7 replies
- 315 views
Hi All Not sure if this is the right spot, but we have some places where we have the following error. When inspection the urls: it shown the domain double shown: The page does not exist Error: 1S160/2 examples: Online users - filters to show logged in users: https://www.pc-helpforum.be/online/://www.pc-helpforum.be/online/?filter=filter_loggedin User Profile activity https://www.pc-helpforum.be/www.pc-helpforum.be/profile/42603-pietvis1962/content/ or admin user searches: https://www.pc-helpforum.be/admincp/://www.pc-helpforum.be/adminpchcontrol/?adsess=15e9f2d2e8f0742e6bf4b9a74343fc0c&app=core&module=members&controller…
Last reply by PCHelpforumBE, -
- 2 replies
- 272 views
Has anyone setup external file storage with Amazon S3? I can't figure out how much it might cost it's quite mind boggling! Could anyone help me? or if there are other file storage solutions. Thanks in advance.
Last reply by GlenP, -
- 15 replies
- 717 views
Is there a way to lock out a member? Leave their account open. But disable it or something so they can not access it? Thanks, ~saraJ
Last reply by GlenP, -
- 1 reply
- 202 views
Whenever I turn on a member's ability to see their own points and reasons, it also shows which moderator did the warning in their profiles. I would like to have that hidden so my moderators are not criticized for doing their jobs. Thanks.
Last reply by Adriano Faria, -
- 3 followers
- 4 replies
- 237 views
Hey Guys, I've just updated from 4.3 to the latest 4.4 but unfortunately the site's now broken for logged in members. Guests can access database records with no issues but members get: Error: Call to a member function url() on boolean (0) #0 /var/www/vhosts/xxxx.de/httpdocs/applications/cms/modules/front/database/record.php(331): IPS\Theme\class_cms_database_display_news->record(Object(IPS\cms\Records6), '\n<div data-cont...', NULL, true) #1 /var/www/vhosts/xxxx.de/httpdocs/system/Dispatcher/Controller.php(96): IPS\cms\modules\front\database\_record->manage() #2 /var/www/vhosts/xxxx.de/httpdocs/system/Content/Controller.php(50): IPS\Dispatcher\_Co…
Last reply by DReffects2, -
- 2 followers
- 2 replies
- 222 views
Hi everyone! I'm trying to truncate some forum descriptions to 2-3 lines and am not quite sure how to correctly implement this widget. I've gotten as far as wrapping the text with the code as seen below as an example. On my site, it truncated the text to 4 lines, but I see on the documentation that it's possible to modify the number of lines with some optional parameters; where in the code would I place these parameters and what's the syntax for it? Thanks in the advance! <div data-ipstruncate=""> <p> Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. </div>
Last reply by SFN, -
- 1 follower
- 0 replies
- 168 views
Hi, I'm trying to draw more attention to members' gallery albums. Now the only way to discover if a member has anything uploaded to the gallery is to check his profile or just go browse the gallery. I'm thinking if would be an okay idea to show an font-awesome type image icon on the topic view page under a members' avatar with the condition being for it to show up is if he has ever uploaded a single image and clicking that icon would take to website.com/profile/18514-membername/?tab=node_gallery_gallery page (if there's not better destination) has anyone ever attempted something like that before? of have tips how to make it?
Last reply by Maxxius, -
- 1 follower
- 0 replies
- 185 views
Hi guys I am being told our members don t like to land on the default error page that tells them that they are not logged in. Probably because the default language is confusing for people who partied all night. I was wondering if there was an addon or something I could modify with some custom css or code to have a nice looking message well structured with bullet points telling them what to do instead of the forums error you get when someone tries to get into the client section here. Let me know if there is something out there or where to change the error page template Thanks in advance
Last reply by Christophe, -
- 2 replies
- 166 views
Is there setting to control whether Topic Replies are included (or weighted) in search results? On 2 different servers with the same forum data, When I use MySQL search, I get search results that display a result for each Reply in the Topic that contains the criteria. When I use Elastic search, the search results displays only a single result (the Topic) on the Search Results Page even though the criteria might show up several times within the Topic. Is the difference Elastic vs. MySQL, or is there a setting somewhere that controls whether criteria displays a search result for every instance found in a Topic?
Last reply by mcsg, -
- 1 follower
- 8 replies
- 205 views
I dont wanna show how many times they are read. How to hide that?
Last reply by bfarber, -
- 1 follower
- 8 replies
- 198 views
Hi guys how to implement this from forum - type - redirect?
Last reply by opentype, -
- 1 follower
- 1 reply
- 191 views
Hi, I have visited one forum running IPS 4 and it had such mobile ads. And I liked them a lot... as an admin. 😄 They appear, you dismiss after time they reappear not very intrusive. Seemed like a good thing to have. They probably are adsense. Can anyone tell me more exactly how do I set up such ads?
Last reply by Maxxius, -
- 1 follower
- 5 replies
- 178 views
Is there anyway to search Users browsers and devices like the IP Tools?
Last reply by TDBF, -
- 2 followers
- 3 replies
- 161 views
Hey there, quick question for you guys. Is it possible to select a particular image as the featured image a thread? I ask because when I promote threads on social media, it pulls For example, I would like for this thread to have the attached featured image, but no other thread should have that (as opposed to having to use the Default share image). https://www.breatheheavy.com/exhale/index.php?/topic/771063-britney-frolics-the-beach-in-a-bikini-and-cowboy-hat/ I also attached the previews of what they would look like on Facebook and Twitter. It would be great to specify the image somehow. Thanks.
Last reply by Jordan Miller, -
- 2 replies
- 197 views
Hi, I'm using the following code: {datetime="$comment->author()->joined" dateonly="true" norelative="true"} This returns the format MM/DD/YYYY when I'd like it to return DD/MM/YYYY, how is this achievable?
Last reply by lantis, -
- 2 followers
- 4 replies
- 204 views
I have Rocket Loader enabled with Cloudflare and I believe that it is causing issues with the Multi-quote feature on my forum. Does anyone know which script is used for Multi-quote so I can add data-cfasync="false" to it?
Last reply by TDBF,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
