Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- topic link goes to wp admin login page
- Last reply by Jim M,
22,829 topics in this forum
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- 3 replies
- 249 views
I tried searching the forum here for "bulk email not started" but was on page 15 without finding anything about it. I created a bulk mail to send to all my members, but for some reason it hasn't even sent 1 yet. I remember back in the day on the older versions of ipb you would have to manually run the job/process. I can't seem to find any such setting now. Does anyone know why the bulk mail could be stuck on "not started"? Am i doing something wrong? is there a manual start button on some other page that i cant see? thanks
Last reply by Brian Klein, -
- 1 follower
- 2 replies
- 239 views
So I got the API key and it works, but I hit the limit at like 5 gifs or some small number. The production key requires you do stuff like upload a video of using it? That seems like it is for someone who is developing an app. Am I missing something?
Last reply by socceronly, -
- 1 follower
- 1 reply
- 300 views
Facebook deactivated our login app due to the app failing when Facebook users try and Sign-up. They sent us a video showing the failure. The error to the user is "Something went wrong. Please try again." Further investigation we are seeing a System log error related to OAuthException Array ( [error] => Array ( [message] => This IP can't make requests for that application. [type] => OAuthException => 5 [fbtrace_id] => BSK8GTLRGo9 ) ) We have not made any changes on our end - that we are aware of and we have tested under 4.4 and it did not resolv…
Last reply by Jeffrey Roberts, -
- 1 reply
- 244 views
Hello! I know, 3.x is a old version.... But how can I set "Colored Tags"? http://prntscr.com/mrtdfd
Last reply by Joy Rex, -
- 1 follower
- 0 replies
- 195 views
Hello, is it possible that you can change the digit amount to like 10 so it wont be that much bruteforce able? Also is it possible to add a fixed text like Coupon-RANDOMNUMBERS? Regards, Xenos
Last reply by Xenos 1337, -
- 1 reply
- 249 views
Hello Community, I've moved the last of my board to a new server. After the move I miss on the board (see picture) all the forums. But I have the right permission for all forums. Where could the mistake lie? best regards Yan
Last reply by AndyF, -
- 4 followers
- 7 replies
- 411 views
Before I submit a ticket ... I just upgraded our cloud community from 4.3.6 to 4.4.0 successfully 🙂 I set the "Display Mode" under "Configure Manifest Details" to the recommended "Standalone." Using Safari on iOS, it works as expected > add to home screen ... clicking on new icon opens up our community with the browser 'hidden' so it is very app like, nice! Using Firefox on Android, everything also works as expected 🙂 However ... using Chrome on Android, I can save the site to the home screen, but the icon just launches the exposed browser (with the correct theme/background color - so some info is getting through) as it did before. So, not quit…
Last reply by USCJ Digital, -
- 1 follower
- 7 replies
- 665 views
A user messaged me via the Contact Form indicating they've tried to register and keep getting blocked from doing so. Sure enough, the IPS Spam Defense logs have their email address listed as a level 4 "User is a known spammer" yet I Google their email address and get zero results. Is there somewhere I can check the email address for spam/blacklisting? I'm not sure if this is a legit user or truly a spammer. The fact that they messaged me after 4 attempts to register seems to be an unlikely spammer. FWIW, I did check on Stop Forum Spam and it seems like some level 4 blocks are listed there and some aren't. If I do some Googling, at least one user appears to be leg…
Last reply by bfarber, -
- 1 follower
- 1 reply
- 421 views
This morning I tried to upgrade to 4.4 and I kept on getting the same error, even after disabling the 3rd party customizations and restoring default theme. Any suggestions? ( see attachment|
Last reply by bfarber, -
- 2 replies
- 298 views
Hello, I am looking for a developer who is capable of creating a new plugin for me or fixing the current one. After updating to 4.4 everything was perfectly done except that on the bottom here: Who was online > You will see that the usernames are all the same color, and no rank icon is showing before the name. It should be showing the same way WHO'S ONLINE is showing for the names with rank group and color and text formatting. Paying via Paypal Looking forward to hear from you to make a quick deal 🙂
Last reply by Andrew Anderson, -
- 0 replies
- 257 views
I solved by installing the constants.php file
Last reply by EnzoC, -
- 1 follower
- 2 replies
- 268 views
in the files it shows differing numbers? On the file it shows 43 downloads but on the icon it shows 87? Based on the "who downloaded" pop out it shows 5 pages the first 4 are 10 per page. Is there an indication if someone downloaded it twice, or something else not computing this properly?
Last reply by Ocean West, -
- 0 replies
- 270 views
Bug in blogs. Don't have time for the back and forth with support so I'm sticking this here. If it gets seen cool, if not, can't do anything about that.
Last reply by DesignzShop, -
- 1 follower
- 5 replies
- 655 views
How do i remove that without upgrading? Im going to waite 4.4.1
Last reply by AndyF, -
- 1 follower
- 4 replies
- 497 views
I Check now speed for my site and diaplay low, how defer javascript ?
Last reply by bfarber, -
- 1 follower
- 3 replies
- 236 views
Where can I set the time zone in the admin center? The forum somehow makes it +3 to the current server time.
Last reply by bfarber, -
- 1 follower
- 2 replies
- 412 views
It's been a few years since i messed with IPB. Renewed my license, got the latest package, uploaded it, but when i go to install it i get stuck at this error The compatibility checker and everything said all was fine. Does anyone have any ideas? thanks okay nevermind, it randomly started working. thx
Last reply by bfarber, -
- 1 follower
- 3 replies
- 311 views
Hello, On 25th of february we've upgraded to v4.4, at first everything looked good, but I've noted recently that some of the posts don't show the date of their creation, nor of their edition. When I lookup in forums_posts I see fields that seem correctly filled (in columns post_date or edit_time). In fact it seems that only posts dated from the same day as the migration are concerned, more recent ones are OK, as well as older ones. What could cause such a strange behavior, and how could we fix it ?
Last reply by bfarber, -
- 2 followers
- 3 replies
- 258 views
I've recently come across a member whose "Last Visited" date in their profile hover card hasn't updated since 29 December, despite posting within the last day or two. This screenshot should tell the story: So, the hover card shows the incorrect last visited date, while immediately below it, the timestamp for this member's post is clearly shown as yesterday (give or take a few hours for timezone differences). I've yet to come across any others like this, but wouldn't be surprised if I do. Since first noticing this problem, I've run the 4.4 updater, and cleared the forum caches, both to no avail. Any ideas? Kev
Last reply by Makoto, -
- 1 follower
- 3 replies
- 214 views
Which table stores the full list of the forum sections? In the table "ibf_forums_copy" is, but a few are missing! But they exist! Am I looking?
Last reply by Egorkin, -
- 1 follower
- 3 replies
- 429 views
Something has changed in 4.4 where bots are now showing up in the online users list AGAIN. Prior versions removed bots somehow from showing up. Now, this latest version has them as part of the online users list which makes zero sense. Was this a change made on purpose? Are others seeing the same? Makes ZERO sense to list a bot as an online user.
Last reply by Stuart Silvester, -
- 4 replies
- 299 views
I am trying to restore and upgrade an old forum database of ours from 3.4.5 to 4.4. However, the upgrade file check won't let me move on because it wants me to have the files for the applications on the server, which i do not have. They aren't even included in the community download due to being addons. These apps weren't even enabled on the older database. There has to be an edit i can do in the database for it to not even ask for these files? Does anyone know? thx
Last reply by Boozer, -
Other bug?
by EnzoC- 2 replies
- 255 views
When I go to uninstall an application, it no longer appears in the list, to be able to install it again, I have to reload it via FTP, it is normal, since with previous versions it did not happen. Good day. bug.mp4
Last reply by EnzoC, -
- 3 followers
- 3 replies
- 302 views
We're currently running PHP 5.6 and MySQL 5.5 on IPB 4.3.6 We are planning to upgrade to the latest PHP/MySQL versions, pre upgrading to IPB 4.4. Will this cause any issues with our current IPB 4.3.6, or will it be seamless? Thanks in advance.
Last reply by Large Scale Planes, -
- 1 follower
- 1 reply
- 350 views
When customers are paying for access to my forum, IPS is sending the "shipping" parameter to paypal, and therefor, paypal is forcing users to submit their billing address. i understand that the billing address is used for anti fraud and such, but i feel that having the users submit their postal address will deter some users. How can i disable paypal from forcing users to submit their address when checking out on my site.
Last reply by opentype,
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