Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- I can't connect to Redis
- Last reply by Adlago,
22,928 topics in this forum
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Not impressed, been sluggish since upgrading to 4.5 even after the tasks completed etc, takes twice as long to load each page
Last reply by marklcfc, -
- 6 replies
- 352 views
I've noticed for at least a week I've had an issue with the banner not showing and icons on my forum are showing as squares I thought it was theme issue but it happens on the default theme too does any one know what could be causing this
Last reply by clearvision, -
- 1 follower
- 5 replies
- 391 views
Hi I am doing an upgrade and it has gone through but I keep getting this error and I dont know what to do and the site is down [Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by rnorth6920, -
- 1 follower
- 7 replies
- 429 views
I have Invision Community v4.4.2 when I search for SQL I don't get a result anymore
Last reply by xtech, -
- 1 follower
- 3 replies
- 323 views
I remember it was turned on for my last server but now on 7.3 and when I turn it on the site shows 500 error..
Last reply by Ocean West, -
- 2 replies
- 304 views
I have around 200 play lists : each play list may have 10 to 30 videos I want to showcase them on website using website What is the best way to do it
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Last reply by WP V0RT3X, -
- 1 follower
- 2 replies
- 300 views
We recently upgraded a small community from IPS 3.4.6 to 4.4.10, and we've been mostly happy with the changes, but there seems to be a major problem with the notifications system. It seemed to work correctly for the first ~3 days, but since then (about a week ago) I haven't received a single notification icon or email for my followed topics. I don't know if it's affecting the entire community or not - I can see that there are emails repeatedly being sent from the server to some users, so I assume that some people are getting their normal subscription emails and I haven't received any support messages about the problem yet. However, I've spoken directly with a couple of me…
Last reply by dmurphy2756, -
Delete Me
Last reply by bfarber, -
- 1 reply
- 308 views
running the auto-upgrade and get the following error on the login screen of the update. Error: Undefined constant 'IPS\TEST_DELTA_TEMPLATE_CHANGES' (0) I've no idea what is going on. Ideas?
Last reply by bfarber, -
- 1 follower
- 1 reply
- 280 views
I updated yesterday to 4.5.3 and all went smooth. I notice that in my language the New Content number of days (that are 365 days in English) - gets a random number i Norwegian. The number fluctates from 0 til many many millions of days. anyone has a suggestion to this one? Could not find or see the bug-tracker..
Last reply by DawPi, -
- 1 follower
- 11 replies
- 920 views
Is there a built in variable/placeholder that can be used to insert the body of content issued a warning by a moderator? This was a feature in vBulletin and we'd like to bring it back for IPS. I see that default messages can be included to the member, yet am looking for something like {content_body} or similar. I.e. you posted: {content_body}, even if this change is made at the template level and is universally used for all issued warnings.
Last reply by Pavel Chernitsky, -
- 2 replies
- 719 views
How do I delete an announcement out that I created ?
Last reply by Drewfus, -
- 2 replies
- 489 views
I'm trying to get an icon at the beginning of the user group formatting, but just can't get it to work, this is what I have so far <span style='color:white; background:#cd7f32; font-weight: bold; padding: 3px 8px; border-radius: 3px; text-shadow: #000 2px 2px 4px ;'> Group Name </span> I;d like to be able to control the colour of the icon as well Any help would be greatly appreciated, I'm a bit rubbish at this part
Last reply by KPDub, -
- 1 follower
- 1 reply
- 298 views
I have a Club that is set to Open and in the ACP Clubs Settings I have set: this is so any content that is posted in a Club remains just within the Club and not elsewhere on the site. However, Images that are added to the Club are shown in the gallery...is this right or is there a bug in the "Only within Clubs" setting? (Note: I have changed the language in my install from Club to Group in the above screen shot)
Last reply by bfarber, -
- 1 reply
- 270 views
What happens if members have legacy points, say 9 points, and I make a new action that bans people for say 5 warning points? I assume there isn't a retroactive crawl through the database that searches for every member with 5 or more points and bans them. Correct? Is the new action only activated on subsequent points?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 315 views
I need to remove the "Promoted By" section of this widget. I think i have done it before (pre 4.5) but can't seem to find anything in the usual places. Can anybody give me a pointer?
Last reply by FZ, -
- 1 follower
- 2 replies
- 339 views
Is it possible to add a page link down in the footer by the Contact Us link?
Last reply by JEFF MACK, -
- 3 followers
- 38 replies
- 2.3k views
For some reason when I try to include a Spotify link (to embed), I get this error: Anyone else experiencing that?
Last reply by Jordan Miller, -
- 1 follower
- 0 replies
- 270 views
Just upgraded to latest version and advertisements just won't show on the new version? Anyone else had this issue and if so how did you solve it?
Last reply by Sheffielder, -
- 1 reply
- 421 views
Good evening! I was wondering if there are any plugins or applications for IPB that perform a URL "unfurl" function similar to XenForo's as described in this post; https://xenforo.com/community/threads/unfurling-urls-emoji-enhancements-and-video-uploads.154986/post-1289239 I'm aware of External Links Rich Embed from the Marketplace, but I was wondering if there is a more "elegant" solution available. Thank you very much! Regards, Wade
Last reply by CoffeeCake, -
- 1 follower
- 2 replies
- 269 views
It doesn't look like the "log in anonymously" option is still even available at log in, and I haven't seen it there for quite a while. I think I was logged in anonymously when I upgraded to the version that did away with it. Now every time I log in I'm logged in anonymously and I can't figure out how to get around it XD
Last reply by Aramaech, -
Solved.
Last reply by CoffeeCake, -
- 0 replies
- 259 views
Is it possible to create member tasks? In essence like a to-do list for all members, where they can login and see the list, marking off once things have been done. I'd be able to see who's completed what at lower (phil did x) and higher level (x% completed section y). I am not seeing any plugins at the moment for this but would love to hear people's thoughts. Thanks, George
Last reply by george Reid, -
- 4 replies
- 340 views
Hi everyone, i am setting up a new community with 4.5.3. For some reason, the default theme is not assigning a ipsNavBar_active class to the active <li> element of menu. Being so, i cannot style it accordingly because it is not known what is the menu item that is active. This happens also with the default theme. While i notice that in IPS site it works ok, other communities that i have (have not yet upgraded to 4.5.3) are working good. Do you have the same problem?
Last reply by xtech, -
- 3 replies
- 259 views
Hello, its normal for me print screen my screen and paste on IPS editor, but the upload only create a PNG picture. How i can change this? Example:
Last reply by 403 - Forbiddeen,
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