Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- errors in the system log and spammers traffic
- Last reply by ntrivilino@alice.it,
22,550 topics in this forum
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- 4 replies
- 293 views
Hi, I have just migrated my site from the cloud to its own dedicated server, I host this via Plesk has I did previously and all is working well except for one thing, when I ran the support function to see if anything wasn't working it stated "external connections not working". This is proven to be preventing clients registering as this throws the error EX110. After asking the support team they have stated the issue is related to the connection being lost to MySQL, I'm not able to find how to resolve this issue, any idea's? Regards.
Last reply by MrMuppet, -
- 1 reply
- 733 views
A few people accidently registered with their email address as their display name. We changed it but others can still view the display name history for those users and see their email address. How can we clear the display name history or disable it from non moderators to see display name history?
Last reply by Andrey S, -
- 1 follower
- 13 replies
- 432 views
Hello! We have migrated our forum to the new server. Database was transferred with mysqldump. Files were transferred with scp (zipped). Our wordpress site working good, but when we try to access forum it says: No such file or directory What can be a problem? I can't find any log with more information. Note: Directory path was changed. From: .../balkans1/.../forum to .../admin/.../forum Thank you!
Last reply by Afrodude, -
Hi how to add cookies, here is an example at the bottom of the forum?)
Last reply by Andrey S, -
- 4 replies
- 526 views
Trying to get down to the bottom here. Getting error when sending out bulk emails to 190 members {"message":[{"message":"You have exceeded your messaging limits","field":null,"help":null}]} Aso images not showing up on email, they are missing "404" Happens for both SendGrid and SMTP
Last reply by bfarber, -
- 1 follower
- 3 replies
- 185 views
This may be a stupid question, but why are some posts highlighted in yellow...what is going on here?
Last reply by Jim M, -
- 4 replies
- 259 views
For the past while (not sure how long) the Who's Online block has been visible to members. It shouldn't be because I've set permissions to Administrators only (Applications > System > Online User List). Has anyone else had this problem? Thanks in advance for your help.
Last reply by ItsJustMe, -
- 3 followers
- 3 replies
- 266 views
Hello, I already have a page with guest permission, forum where have a poll created with guest view and read enabled. But still show a message say the guest can't vote and read the result. Which setting I missed to enable the poll for guests?
Last reply by Sheffielder, -
- 2 followers
- 5 replies
- 222 views
I've got a long standing forum that's been there for years. (can't remember but early 2000's) It's very well established I'm getting annoyed though by the page redirection that goes: www.website.com https://www.website.com https://www.website.com/forums/ This also affects my site speed and I'm keen to eradicate this by moving from website.com/forums to website.com Question is though - how would this affect my standing with Google, SEO etc?
Last reply by Sheffielder, -
- 1 follower
- 7 replies
- 782 views
Hello, how can I set Account Credit by default selected in the Checkout page, Confirm & Pay/How do you want to pay? Right now it choose by default Payment Methods available.
Last reply by IPCommerceFan, -
- 2 followers
- 6 replies
- 282 views
Swearings getting a bit out of hand on my forum lately, probably due to everyone being bored out of their minds, frustrated, skint etc etc because of Covid. Haven't activated the swear filter up till now, but as the forum is for professionals and is widely visited by the public I think I need to do something. Rather than just replace words with ***** I thought it might be fun to replace them with alternatives, might make the posted second guess trying to beat the filter, specially if I cover all bases. Anyone care to put forward some suggestions? Needs to be subtle enough as to not make a mockery of the place Example: c word - awesome guy
Last reply by Sheffielder, -
- 10 replies
- 636 views
Hi guys, I am trying to convert from MyBB to IPB but I cannot get the full paths to MyBB installation to work on the converter. There are 3 instances that I need to fill...emoticons, members and attachments. I did install IPB on the same server as the MyBB forum...it is actually in same directory (7173mustangs.com) but I installed IPB in 7173mustangs.com/forums (new directory) Any help would be GREATLY appreciated!
Last reply by RocketStang, -
- 5 replies
- 611 views
I keep getting logged out of my admin control panel every 1-2 minutes. How can i stop this? I went to Security Settings and turn off Check IP address when validating session? and that fixed my issue, but in the setting's description it says "When disabled, there is a greater risk of session hijacking. In most environments, this setting should be left on. " What is a better way to resolve my issue with "Your IP address does not match this session"?
Last reply by AA15, -
- 2 followers
- 12 replies
- 371 views
After talking to support and coming up empty handed, I turn to you. Maybe some of you came across something similar and found a solution or workaround. We have a forum that only members in a specific secondary group can post in. Users are manually added to this group at moderators' discretion. We've now decided to allow every user with 150 posts and more to automatically be allowed to post in that forum. However, after doing that, members in the secondary group (who were manually added) that DON'T HAVE 150 posts, can't post in the forum, even though all appropriate permissions seem to be set up correctly. Is there any option to allow a certain group to "bypa…
Last reply by Pavel Chernitsky, -
- 1 follower
- 0 replies
- 185 views
been trying to setup facebook promote to my page, but it requires 4 additional permission like 'manage_page' for each permission I need to provide steps for them to test the feature, which I can't cuz it is not enabled tried setting up test developer api to use but it had like permission issue when requested how did you setup your facebook promote?
Last reply by Eudemon, -
- 2 replies
- 193 views
Hello I have a strange issue : I have several blocs on my home page (like my picks, or last subjects) and when I promote OR when change something in the forum (new post whatever)... it takes 1 hours to be updated in the home page ! Any idea why ? Thanks in advance
Last reply by Poseidon2, -
- 0 replies
- 159 views
Where's this in the ACP (Downloads tab)? https://invisioncommunity.com/features/content/ I can see Blogs, Gallery, Calendar etc but no Downloads app? EDIT: Ah I see I haven't paid for this in the client area, would explain why. Cheers.
Last reply by MSUKForum, -
- 1 follower
- 5 replies
- 295 views
Hello, For some strange reason, my CKEditor stopped working. It doesn't appear: Inspecting the source code of the page, I came across a script from ckeditor not working, could that be? It looks like this message: The file is in the directory, the point is v=4e52a1ea3c when I remove this part it appears. I can't say if this code is a key, but could it be something there?
Last reply by MSUKForum, -
- 1 follower
- 2 replies
- 159 views
Hi Guys, we have new reaction stalkers who laugh at two users’ posts. Every single post. It’s getting old. these reaction stalkers post nothing on the forum. Question: If I mark these reaction stalkers as spammers, are their reactions removed?
Last reply by Chris027, -
- 1 follower
- 0 replies
- 198 views
Is there an easy way to pull this figure from the dashboard and have it automatically update the figure on the front end? Getting bored having to do it manually every few weeks.
Last reply by Steve Bullman, -
- 5 replies
- 296 views
Hello, As admin, I cannot see the anonymous member in the online user list. Is there a way for Admin to see them? Thanks.
Last reply by Mercury5, -
- 1 follower
- 6 replies
- 232 views
On my forum, any place where I have the 'Share this post' or share icons, if I click on 'Share via email' it does not work. I get the following error: Anyone know what I need to do to fix this? Thanks in advance.
Last reply by SC36DC, -
- 1 follower
- 2 replies
- 281 views
Hello, I did a search but could not find anything. Having recently upgraded, I have noticed that guests are able to see member profiles. There must be some setting to stop this. I have looked but cannot find it.
Last reply by Mercury5, -
- 4 replies
- 327 views
Is it possible to display featured or pinned posts to all members in a specific forum even if "can see posts by other members" is un-ticked? For example, I want to have a post on how to appeal a ban and the requirements that should be met before posting an appeal. I don't want other members to see appeals inside unless they are Mod+ so I need a way they can view my thread with instructions but nothing else. Is this possible?
Last reply by Morrigan, -
- 2 replies
- 261 views
Ever since I migrated up to 4.4 I seem to have broken my site. I did have it up and running for a week looking great. Then I broke it again. I have roughly 500 members and a lot of post and threads the images I could care less... Is there anyone who can look at it and tell me if you can salvage anything related to my content of members in my broken down data base? Please send me a PM and I will show you where to grab the DB to look at it. If you think you can repair or import it into my site we can work something out that would be great. Thanks Mark White
Last reply by VaBeach_Guy,
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