Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,557 topics in this forum
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- 0 replies
- 244 views
How come I get duplicate emojis, I only have the twitter style enabled at the moment. Its not just on my forum, its on here too: Thank You
Last reply by boro_boy, -
- 0 replies
- 219 views
How do I remove facebook promotion as I no longer use it and only want to promote topics using twitter? I remove my facebook credentials as can be seen in the image below: As you can see from the image below, I still get the facebook option up, but I don't want it anymore. Thank you in advance
Last reply by boro_boy, -
- 1 follower
- 3 replies
- 268 views
Some users report Error 2S129/2 when they try to validate their email. It looks like they click on the link in their email, get this error, then when I check them the account looks fine and activated. Any idea whey they would see this error?
Last reply by bfarber, -
- 3 replies
- 209 views
I've just changed server, and now I'm finding that I cannot post in the forums. It gives me this message: [[Template forums/front/topics/topic is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] However, I flushed cache several times, I flushed Cloudflare's cache. I'm testing this with the default theme and no plugins, etc. The System Logs say: IPS\Db\Exception::1364 INSERT INTO `forums_posts` ( `topic_id`, `post_date`, `author_id`, `author_name`, `post`, `ip_address`, `new_topic`, `queued` ) VALUES ( 251033, 1592461215, 1, 'PPlanet', ' <p> Test. </p> ', '…
Last reply by PPlanet, -
- 3 replies
- 343 views
Hello, My forum has 155246 amount of registered users and 247.617 topics created. I assume it´s sending too many email notifications and this leads me to have the email server blacklisted. Are there any plugins or options that I am not aware that allow to limit the number of notifications that are sent? Thanks you for your answers.
Last reply by CoffeeCake, -
Store blocks
by kmk- 1 follower
- 0 replies
- 142 views
What are the differences, or could you give the definition of below blocks of Store? 1. Latest products (I found it as same with New products) 2. New products (I found it as same with Latest products) 3. Popular With Other Customers (That mean more best seller?)
Last reply by kmk, -
- 1 follower
- 2 replies
- 211 views
Hi everyone, Hoping someone can help me with this one as I've not got a clue! I've been asked by my advertisement people to make the following changes to where adverts appear on my site: 1 - What we would like to recommend is adding an additional unit to appear after the eighth post on a thread 2 - Adding an adhesion unit to both mobile and desktop 3 - We would also like to recommend that the bottom unit is moved up to appear between the last post on a page and the navigation to go to the next page. I did a mock up of this below 👇 1 - How it currently looks with the advert underneath the navigation 2 …
Last reply by Sheffielder, -
- 1 follower
- 3 replies
- 231 views
I have a sticky ad in the footer, when viewing on my iphone se the advert replicates and scrolls up. This seems to happen on board index and forum index but not topic view Any idea why this is happening? If you want to test yourself a link to my site here
Last reply by Sheffielder, -
- 0 replies
- 156 views
Hey I am using 4.4. I was thinking that using commerce along with downloads an ebook product could be sold by the community (as opposed to other members,) but so far it seems that admin would have to upload to the downloads area, just like any other member, and then sell via commerce. Am I right? Am I missing something? Subscriptions are pretty straight forward. Members selling one off products is pretty straight forward. Can anyone help? How does admin/staff sell one-off downloads using the invision suite? Cheers John
Last reply by Songstuff, -
- 1 follower
- 0 replies
- 231 views
Hi, We have forums as the main application, so when we open www.ourwebsite.com we see the forums index page. However, we also see the same page if we open www.ourwebsite.com/forums/. Is there an easy way to redirect www.ourwebsite.com/forums/ to www.ourwebsite.com? Is that recommended? Thanks.
Last reply by Gabriel Torres, -
- 0 replies
- 625 views
Hi guys, what is mean this error 2F173/O? the topics doesn't show in forum, but in my home, in a section where I show just the topics, they are in showing... Can you help me? When I go to theses topics, I have a message with Error code 2F173/O Thanks
Last reply by Pamartinsla, -
- 2 followers
- 6 replies
- 275 views
Hi everyone, I noticed this afternoon that I have an admin notification of a task not running. The notification is Locked Task: usagereporting Whenever I try to run this task, I get the red box error with a bunch of stuff in it with the error number 2C124/7. I'm about to lodge a support request for this, but wanted to put it here as well to see if any others have had similar issues.
Last reply by iacas, -
- 8 replies
- 414 views
How would I go about making the navigation bar on my website sticky/frozen.
Last reply by CoffeeCake, -
- 1 follower
- 1 reply
- 208 views
Is there any way to get forum activity reporting via the API? If not the API, how can I pull any of the stats that you find in the admin area. (posts per week/month), (registrations per period), etc.
Last reply by bfarber, -
- 1 follower
- 0 replies
- 167 views
Hi, is possible and how to fetch meta data from url link and automatically fill up fields with title, description and image in submit form? Thanks for answer.
Last reply by mardiv, -
- 1 follower
- 1 reply
- 190 views
Hello. In my tiny community I want to share some PDF documents that people can view instead of having to download first. Scribd was one such solution but I couldn't figure out how to embed scribd documents, though I can, on phpBB. Alternatively, is there any way to display multiple page PDFs? Figuring this out would really help.
Last reply by opentype, -
- 1 follower
- 0 replies
- 315 views
I have someone who creates a calendar event, then makes a forum post rather than using the comments to promote the event. How do I merge these? Or if someone makes a post in a thread how do I get this content into the comments of the event?
Last reply by optrexnz, -
- 3 followers
- 17 replies
- 425 views
Our website is down for few hours and upon cpanel investigation they have found that site software resulted in errors. Has anyone of you ever received this with IPB core or redis? Any clue how to immediately fix it to bring back the site? Thanks in advance. _________________________________________ Hello again,Thank you for your patience while I reviewed your support request. Upon review of your reported issue, this problem does not appear to be related to or caused by cPanel or by the basic configuration of the cPanel-bundled software.The particular error you are receiving is one born from an issue with the site's actual coding, rather than a ser…
Last reply by DawPi, -
- 1 follower
- 3 replies
- 183 views
I have a subscription package I would like to add current clients to which will not have a cost. However, I noticed when I was playing around with signing up, all subscription options I have pop up. I don't want anyone to even see that package. Is there a way to set who can see individual subscriptions? Am I going about doing this wrong? Thank you so much!
Last reply by Nate Sheets, -
- 1 follower
- 2 replies
- 179 views
I have been getting longtime members that have obviously lost their password or forgotten their username and try to login but can't and they can't reset their password because they no longer have the email address they registered with years ago. I of course get notification of the bounced emails when they try to reset their password. How do they reset their password or update their email address when this occurs? Is it even possible? IPB 4.4.10 Thanks
Last reply by Genestoy, -
- 1 follower
- 4 replies
- 255 views
Hi, Would like to convert my forum from http to https (self hosted) Is there a definitive guide for how to do the conversion, with specifics on how to fix the http over https images being served without errors? (which I read a lot about) For posts that reference other posts, do I need to do any SQL work to change the paths? How do you handle existing search indexes from say google, that have http but the server is now https? Does it automatically redirect? There is a lot of uploaded content, about 16 years and over a million something posts. Thank you for any information you can provide Shawn
Last reply by opentype, -
- 1 follower
- 0 replies
- 246 views
Does anyone know if site moderators able to see private clubs and their contents? Or can only the admin (and club members) see private groups and their contents?
Last reply by PrettyPixels, -
- 7 followers
- 18 replies
- 533 views
Well who would'a guessed it... Facebook take 6 weeks to review an app and decline it. Useless. I need to provide a screencast of how the permissions will be used. I'm not quite sure how I'm supposed to do that without the permissions, since nothing will work and the IPS software will not show the controls in use. Catch 22... Show me this chicken before it hatches. Does anybody have any ideas how to get around this?
Last reply by Jordan Miller, -
- 1 follower
- 0 replies
- 154 views
This is theme option, which is the recommended size?
Last reply by kmk, -
- 4 followers
- 24 replies
- 478 views
I have a problem with my forums in that when you see you have a notification, I click the notification bell to see what it is, and it takes an absolute age to load the next bit, with the swirly animated thing telling me to hang on whilst it loads. This can't be normal? What could be slowing this down?
Last reply by Sheffielder,
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