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Lost password members?

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I have been getting longtime members that have obviously lost their password or forgotten their username and try to login but can't and they can't reset their password because they no longer have the email address they registered with years ago. I of course get notification of the bounced emails when they try to reset their password. How do they reset their password or update their email address when this occurs? Is it even possible? IPB 4.4.10


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