Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after moving installation
- Last reply by Marc,
23,017 topics in this forum
-
- 1 follower
- 1 reply
- 294 views
I recently moved my forum over from InMotion to Cloudways, I was on 4.3.6 on my old host, and after bringing it over and trying to process the upgrade, I received the following error during Step 1 of the upgrade process: [[Template core/admin/system/upgradeDeltaThemeConflicts is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I then read that I should download the latest update and transfer the files via FTP and then go to mysite.com/admin/upgrade When I tried this method, I then received the following error: The upgrader uses PHP sessions to store data, however PHP sessions are currently not wo…
Last reply by SC36DC, -
- 1 follower
- 3 replies
- 289 views
For our off-road club we are looking for some way to track each off-road member performance, reviewed by admin/mod after each week drive. Input will be one liner, with date stamp and admin/mod name. This review should be only visible to admin/mod. Appreciate to hear some ideas to implement this, may be by adding some restricted fields in profile or by some existing mod/app (if any).
Last reply by Gauravk, -
- 4 replies
- 352 views
I'm trying to use the official Media Embed plugin from CKEditor: https://ckeditor.com/cke4/addon/embed The plugin installs fine, but when I attempt to paste in a URL, it fails - a dialog pops up saying it "failed to fetch content for the given URL". I've tried lots of URLs, both that use OEmbed (which I know is required) and those who do not, but nothing works. Any ideas? Related, I am trying to create a custom button that will accept multiple values - I seem to remember being able to do this with the old custom BBCode options in 3.4.x, but the custom editor button only allows {option} and {content}. Any ideas/suggestions are greatly appreciated.
Last reply by Joy Rex, -
- 2 followers
- 5 replies
- 766 views
We've got a couple of local listings on our website (dropzones and indoor tunnels for skydiving). We'd like to setup a similar way of serving content to airbnb, where we can geotarget content. "We noticed you are visiting from X, here's the dropzones close to your location" Wondering if anyone else has managed to achieve something similar with IBP, and the steps to going about it. There seems to be very little information available online as to achieving location based content serving, with most topics just covering geolocation marketing/ads. Any insight into this would be greatly appreciated.
Last reply by Spanner, -
- 1 follower
- 7 replies
- 448 views
Please note that Remember Me on log in has to be checked to use a CDN. can you give me an option to check it by default or force it to be on with no option?
Last reply by PPlanet, -
- 1 follower
- 3 replies
- 273 views
Is there code I can add/modify to contacts.php to prevent the system from rebuilding a large database's search index? We are moving the database to a development machine in order to perform some testing on the database and members and the search rebuild kills the local performance. Thanks.
Last reply by Makoto, -
- 1 reply
- 252 views
Hello, I've contacted Support however they've not been able to assist so they suggested posting in here instead. I've attached an image to help with my issue so hopefully that will help make things more clear. When viewing multiple lines (categories, forums etc.) it shows 2 shades to differentiate between the choices. Such as white, light grey, white, light grey etc. However, our users are finding it difficult to differentiate between the lines, so we want to make the light grey, ever so slightly darker. However we don't know how to do this, is anyone able to point us in the right direction. Many thanks
Last reply by Adriano Faria, -
- 2 replies
- 277 views
I'm working on integrating my website with IPS as a master and it goes well. However, if a user log in on the website, he's always redirected to the forum's main page. I'd like to redirect him to the same page he was browsing before logged in. I know that login has this hidden field containing reference link: <input type="hidden" name="ref" value="' . base64_encode(\IPS\Request::i()->url()) . '"> But it seems not working. Same story with logging out. Any tips?
Last reply by bfarber, -
- 1 follower
- 1 reply
- 310 views
On the site moderation page where you have access to all the IP addresses that a particular member has used, there is a link to each post or thread. As admin of our forum I can access that – but our moderating team are getting error messages and being told that they don't have the authority. I can't find the setting to allow them to have access. Can anyone help please?
Last reply by bfarber, -
- 2 followers
- 3 replies
- 416 views
I received this question from a member: Here are some settings I found: Are these the settings I should tweak? If yes, what are you guys using for settings, and what shoukd I set these at to avoid problems like this member is having?
Last reply by Lucas James, -
- 1 reply
- 346 views
When using the converter to merge 2 IP 4.4.10 boards, it is asking for the Database Table Prefix, as far as I can tell I have no prefix. How do I add one to make this work?
Last reply by Lucas James, -
- 2 followers
- 7 replies
- 737 views
Anyone figure out a way to use the Rocket Loader without issues?
Last reply by EmpireKicking, -
- 2 followers
- 3 replies
- 288 views
Is there anyway possible to upgrade the post limitation to more than 255? When I go to ACP - Settings - Posting and try and change Maximum title length to more than 255 I get yelled at. Its super difficult for me to try and break up 4770 words... just looking for some help. It appears that the 255 character limitation applies to all posts no matter if its Articles, Blogs or Forums I run into the same issue.
Last reply by Joel R, -
- 2 followers
- 1 reply
- 288 views
I have a Jooma web (blog) in mysite.com and my forum IPS in mysite.com/forum Currently all the activity is in the forum, with much more importance than the blog that I have in the root. If I move the forum to the root and put the blog in mysite.com/blog, would it increase the popularity of the domain? What do you think?
Last reply by Joel R, -
- 1 follower
- 0 replies
- 296 views
For the last couple of days I have had someone clicking on my adverts and it is affecting my click count. Is there any way to find out who is clicking on adverts?
Last reply by TDBF, -
- 2 replies
- 258 views
Hi there, we are trying to upgrade from 3.4.8 to 4.4.10. I set up a test virtual machine with a board, and followed this instruction: The new virtual host had the IP 192.168.160.132. For some reason I had to change the IP of the host and I picked 192.168.1.132 I then followed theses steps again, changing also the ip in conf_global.php: Open your conf_global.php file, which can be found at the root of your installations folder on the new server. In here you will need to edit the mysql username, password, and database name, to match the new database you have set up and restored to. Log into your admin control panel and run through the…
Last reply by Reinhold Uhrmacher, -
- 1 follower
- 2 replies
- 242 views
Is it possible to search within a specific topic, for all posts by a specific user, without entering a search term?
Last reply by Chris027, -
- 2 replies
- 315 views
Is there any way to list a content item in more than one subcategory of a database? For example, if I have a database with a category that is comprised of Subcategory 1, Subcategory 2, Subcategory 3, and Subcategory 4, and I'm posting an article to this database that's relevant to Subcategory 2 and Subcategory 4, how can I have that article listed in both subcategories? And if this isn't possible, is there any other way to achieve something similar? Thanks.
Last reply by cpinc, -
- 1 follower
- 0 replies
- 311 views
Hi, how are you? I have a doubt. They tell me that before users could upload photos to the forum and this compresses them to reduce the size of the image, now it does not. What will have been deconfigured? or what do I need to configure? The other thing is, how do I increase the file upload fee? regards
Last reply by funkyto, -
- 2 followers
- 2 replies
- 360 views
Hi! Can I edit a 404 page on a site? for example, insert a block? Invision Community v4.4.10
Last reply by AndresP, -
- 1 follower
- 0 replies
- 358 views
I am trying to create a NSFW button that functions similar to Spoiler button. Previously with customBB Code this was easier but now that isn't used, it is a bit more complex. I was hoping to simply duplicate how it is done with Spoiler, then just change the CSS to match what I want it to do. It doesn't appear that I can even duplicate the Spoiler piece. I'm going into the Admin Control Panel, Customization -> Editor -> Toolbars -> Add Button. Selecting Custom, I type in the name, choose a .png icon. I started with Block, since I think that is what I want but I did try Inline and Single Line Block which is also not working. I don't believe we are using an op…
Last reply by Shadow Wolf, -
- 1 follower
- 1 reply
- 294 views
Hello y'all. I'm trying to set up a series of menu links via the ACP and have to use external links for some of them. The issue I'm having, however, is that when I save them...they name lebels are invisible and they disappear when I publish the menu changes. Once I save it: And then when I move that same link down to the correct place: Fourth user link down in the list, it's invisible with no label. I don't understand why it's doing this. 😕
Last reply by bfarber, -
- 3 replies
- 330 views
can someone tell me what the code is to hide elements from certain user groups? I wish to hide my ads i have hard coded in global template from group id=4,10, 6, 11,7
Last reply by DawPi, -
- 2 followers
- 1 reply
- 267 views
Hello! I am having a little trouble with the complete profile function. When a user fills out the first set of questions and clicks next, it takes them back to the main page and still says 0% complete. I am attaching a screen recording of what happens. Any insight as to how I can fix this would be greatly appreciated! RPReplay_Final1582348411.MP4
Last reply by bfarber, -
- 9 replies
- 491 views
Hello I just moved a forum to another forum category and then all the forums have completely disappeared. They do not appear in the member area or in the backend. I'm close to a heart plug, what can I do?
Last reply by bfarber,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
