Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 3 replies
- 799 views
I was upgrading the software as was continuously suggested by the daily pop up from software, and now there's an error. I have no idea what it means. I keep hitting the Continue and Retry buttons, but same error code appears. The site is naturally down and not sure what to do to fix this. My host said this: " Hello, we would need to handle this on the software side directly with Invision, please submit a ticket and they can get this fixed up for you quickly I'm sure. " I am running PHP 8.1 The error: /home/lisa/domains/rightnation.us/public_html/system/Patterns/ActiveRecord.php::142
Last reply by Jim M, -
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- 3 followers
- 4 replies
- 888 views
I have a major issue with spam, as numerous spammers use the "About Me" section in profile fields to add spammy URLs. Is there a way to disable this feature for new users?
Last reply by Ocean West, -
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- 3 followers
- 3 replies
- 777 views
The link back to the PWA uses “untitled” as the app name when opening the link with an external app. Perhaps the manifest is missing an app title attribute? Here is a screenshot when opening with Chrome from the Invision Community PWA: Here is opening the same link from Safari:
Last reply by Ryan Ashbrook, -
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- 1 follower
- 2 replies
- 648 views
As the title says, when I write a PM and click submit a reply, the button greys out and says saving. I have to go off the page to continue using the site, but the messages are sent, sometimes multiple times. I have disabled all third party addons but it still does it. I'm not sure what could be causing this!
Last reply by boro_boy, -
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- 3 followers
- 8 replies
- 976 views
I swear I am not going crazy here, but I have Publish Date enabled with permissions for my admin group to see and do everything. I have the mod permissions enabled for "Can set a future publishing date". I have been using the field for years. But now it is missing from my sites and I can not seem to get it back all of a sudden. I tried the default theme to ensure it was not a theme issue, but it is missing from the default as well.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 847 views
How can I change my date format from 12am\pm to 24h?
Last reply by Marc, -
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- 1 follower
- 6 replies
- 832 views
Every since the last update, all my files all my website are restricted as seen in this screenshot. It will not let me view/open any of the files. They worked before the update and I havent changed any settings. Please direct me on how to fix this if possible. Thank you!! I have way to many files to have to re-upload them. Mary
Last reply by Marc, -
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- 1 follower
- 2 replies
- 538 views
I am trying to fetch posts from one of my topic using API. I found out the hard way that there is no title provided in the response. What is the use case of this API without topic's title? I cannot see the use case of this endpoint. 😂
Last reply by Marc, -
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- 2 followers
- 4 replies
- 601 views
Here is a screenshot. Displays no files, even after keyword search.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 709 views
Any query through which i can delete all the IP bans? Thanks
Last reply by AlexJ, -
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- 2 followers
- 40 replies
- 2.4k views
We're long paying customers that ask for help once every few years, so hopefully you'll help this time. Apparently we absolutely must upgrade our forum to the current version now. We also need to upgrade from PHP 7.4 to whatever's necessary. We know, that's a webhost thing, but we don't know the order of events here in terms of the IPB bit? In case this isn't already on here, the forum is 4.4.9.2. We cancelled one long-running package with you but still want to update the one that's still scheduled for rebill. Can you please help us determine the necessary steps? If there's a guide in the Help area for exactly this we didn't find it, perhaps it'…
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 1k views
Hi, We have forum section that guest can not see, it for beta feedback for our software, here what the problem from the members words: Thanks.
Last reply by abobader, -
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- 1 follower
- 1 reply
- 434 views
HI In the upcoming 4.7.9 I understand some of the commerce third party gateways/plugins have been upgraded to use newer APIs My question is, will any of these changes require community managers to log into their respective accounts with Stripe, Paypal OR MaxMind and make any changes? If so will it be documented what we will be needing to adjust in each respective place? Thank you
Last reply by Andy Millne, -
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- 2 followers
- 10 replies
- 795 views
Hi, I noticed here on IPS that once a first reply appears in the topic there is a question right below the topic title (the green area). How I can enable it in my community?
Last reply by PatrickRQ, -
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- 4 followers
- 9 replies
- 1.4k views
Good day, I have integrated my community with sendgrid emails and it works fine. I am wondering it is possible to synchronise the signup forms and add new members to a sendgrid list. Thanks
Last reply by Daniel F, -
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- 3 followers
- 12 replies
- 1.3k views
For some reason my rank images aren't showing on the forums. Any ideas on why that might be happening? It's a new install. I reuploaded all the files twice but still the rank image is missing. Thanks
Last reply by Marc, -
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- 5 followers
- 17 replies
- 1.7k views
Hello, I'm having some trouble with many of the pictures that are inside some of my older threads becoming unviewable. This post, for example: https://www.bassresource.com/bass-fishing-forums/topic/211811-brown-bass-tools-~-questions-answers/page/6/#comment-2722900 All of them are in the member's 'albums, they all loaded fine and don't exceed size limits. Yet they are no longer able to be viewed. These are all hosted on the same server (not hosted on a 3rd party). As you can see, this is a post that's a few years old. Thoughts?
Last reply by Marc, -
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- 2 followers
- 13 replies
- 908 views
First of all, I have spent weeks and many hours trying to fix this issue. I cannot give more information because the images will show information that I don't want to share on a public forum, so may you please guys move it into ticket in order to add more information and details. Thank you!!
Last reply by Marc, -
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- 2 followers
- 15 replies
- 1.1k views
We have this problem in our latest activity, wherein some were missing For example the screenshot below shows Feb 10 to Feb 21, but between that date there should be like more activity data shows, any idea ? -Allan of Nigel's Team
Last reply by Nigel Moore, -
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- 5 replies
- 652 views
Hi, Not sure when it started happening, I just updated to 4.7.8, not sure but I think that on 4.7.6 it still worked. When I start to download a file, the file size is not being known, so downloading time cannot be estimated. I store files locally as files.
Last reply by Jim M, -
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- 2 replies
- 476 views
Hello folks, I could not post any new topic or post a reply. I thought it was a theme error Do I need to reinstall the entire board or do I need to recreate the forums
Last reply by cwillia_merged, -
- 2 followers
- 8 replies
- 767 views
A member reported having problem uploading images, here's what he's saying: Here's the link to his comment with the garbled image: https://www.logicprohelp.com/forums/topic/121052-how-to-attach-files-to-your-post/#comment-858918
Last reply by David N., -
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- 1 follower
- 6 replies
- 1k views
I disabled all the customizations. Also tried to use the default skin. Yet I get the following error: The URL of page the error occurred on was https://topgoldforum.com/store/ TypeError: trim(): Argument #1 ($string) must be of type string, DateInterval given (0) #0 /sites/topgoldforum.com/files/system/Lang/Lang.php(1925): trim() #1 [internal function]: IPS\_Lang->IPS\{closure}() #2 /sites/topgoldforum.com/files/system/Lang/Lang.php(1929): array_map() #3 /sites/topgoldforum.com/files/system/Lang/Lang.php(1713): IPS\_Lang->replaceWords() #4 /sites/topgoldforum.com/files/system/Output/Output.php(821): IPS\_Lang->parseOutputForDisplay() #5 /sites/topgoldforu…
Last reply by sound, -
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- 1 follower
- 8 replies
- 897 views
Good afternoon. For no reason and over 3 or 4 upgrades, without doing anything for some reason y can add Custom Blocks or even delete de one i have. Whenever I try to add one and "Edit", the window didnt appear Whenever i try to delete the one i have as i said, and after i press "Finalized", then it stay there. What i did is to restored CSS changes from Customizated theme. Deleted the theme we bought, and still in the basic template is the same problem. Any idea?. Is on last version with php 8.1 https://www.escuadron111.com/ Regards
Last reply by Marc, -
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- 1 follower
- 3 replies
- 973 views
Sorry, you do not have permission for that! 2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information. Can you guys take a look please? It happens on the beta version of Chrome on Android, the dev and regular version. The beta being 112.0
Last reply by Makoto,
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