Marymae Posted March 22, 2023 Share Posted March 22, 2023 Every since the last update, all my files all my website are restricted as seen in this screenshot. It will not let me view/open any of the files. They worked before the update and I havent changed any settings. Please direct me on how to fix this if possible. Thank you!! I have way to many files to have to re-upload them. Mary Link to comment Share on other sites More sharing options...
Jim M Posted March 22, 2023 Share Posted March 22, 2023 That is not stating that your file is restricted, that is stating that this is from Downloads which comes from our restricted S3 bucket (hence the URL you see after the file size.). If you are having an issue with a particular file, could you please provide us the URL to the download? Link to comment Share on other sites More sharing options...
Marymae Posted March 27, 2023 Author Share Posted March 27, 2023 Sorry about that. To file All my files once downloaded onto my phone, will not open. They aee pdf files. All give an error message. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 27, 2023 Share Posted March 27, 2023 If you download to any other device, do they open? Asking as it may well be you have nothing to open then with on your phone Link to comment Share on other sites More sharing options...
Marymae Posted March 29, 2023 Author Share Posted March 29, 2023 Sorry Marc, I am not sure what you mean? Are you asking if I have the currect software on my phone to open the files? I do have pdf reading software yes. Other pdfs open from other sites. Just not from my website, since last update. Screenshot of warning. Link to comment Share on other sites More sharing options...
Marymae Posted March 29, 2023 Author Share Posted March 29, 2023 Okay figured it out. When I used adobe pdf reader it finally opened. When I used samsung pdf reader it wouldnt. I had to sync the software to my new phone. Thanks for your time Marc. I appreciate you! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 30, 2023 Share Posted March 30, 2023 No problem at all. Glad you managed to get it figured out Link to comment Share on other sites More sharing options...
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