Posted March 22, 20232 yr Every since the last update, all my files all my website are restricted as seen in this screenshot. It will not let me view/open any of the files. They worked before the update and I havent changed any settings. Please direct me on how to fix this if possible. Thank you!! I have way to many files to have to re-upload them. Mary
March 22, 20232 yr Community Expert That is not stating that your file is restricted, that is stating that this is from Downloads which comes from our restricted S3 bucket (hence the URL you see after the file size.). If you are having an issue with a particular file, could you please provide us the URL to the download?
March 27, 20232 yr Author Sorry about that. To file All my files once downloaded onto my phone, will not open. They aee pdf files. All give an error message.
March 27, 20232 yr Community Expert If you download to any other device, do they open? Asking as it may well be you have nothing to open then with on your phone
March 29, 20232 yr Author Sorry Marc, I am not sure what you mean? Are you asking if I have the currect software on my phone to open the files? I do have pdf reading software yes. Other pdfs open from other sites. Just not from my website, since last update. Screenshot of warning.
March 29, 20232 yr Author Okay figured it out. When I used adobe pdf reader it finally opened. When I used samsung pdf reader it wouldnt. I had to sync the software to my new phone. Thanks for your time Marc. I appreciate you!
