Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after moving installation
- Last reply by Jan Reidar Storelvmo,
23,018 topics in this forum
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- 7 replies
- 856 views
In the admincp, the "permanently delete content" option says: "Deleted content can be viewed and restored in the ModeratorCP until it is permanently deleted. Does not apply to content deleted through the AdminCP." Where are they supposed to be in the ModeratorCP? I don't see them.
Last reply by Hezeber, -
- 4 followers
- 8 replies
- 375 views
Got the attached trying to report a bug under the 'create' menu. Maybe that's not how we're meant to report bugs now...
Last reply by Adlago, -
- 3 followers
- 5 replies
- 655 views
Please please does anyone have any idea what this is? I have been trying to get an answer from several locations including priority support. In the meantime my freshly converted vbulletin to IPS 4.2 forum has gone from 800 members logging in daily to 250. This page is being displayed directly after logging in. If you navigate from here you will find you are logged in anyway, trouble is a lot of users don't realise this and just click off the page and give up.
Last reply by thompsone, -
- 1 reply
- 273 views
With the default theme; when I hover my cursor over a menu tab in Firefox or Edge, the tab changes. It doesn't in Chrome (giving me quite the headache with my theme). You can try it out on my site landing-page, if you enable the default theme in the bottom. Here you can see the issue; in both instances I've clicked the first tab and am hovering my mouse cursor over the tab ringed in red. Chrome - the tab just highlights: Firefox (and Edge) - the tab shifts: It's close to a non-issue in the default theme, but results in users having to click twice when using the non-default theme, every time they use a different menu.tab. However, …
Last reply by thompsone, -
- 2 replies
- 286 views
I have link item configured as follows: It's displayed correctly: but when I click this item ("test") - it's effect like it want to open "submenu" for this link. Only after second click link is opened correctly. Is it normal behavior?
Last reply by Andrzej Pindor, -
- 1 follower
- 1 reply
- 270 views
We want to ask for feedback from users or ask them to review the site... Do we have any app for this
Last reply by Joel R, -
- 5 followers
- 15 replies
- 1k views
Upgraded to 4.2, from 4.1.x changed nothing else. Uploads were working fine for all file sizes big or small. NOW: (after 4.2) Uploading files to downloads app bigger than say 250MB the upload progress bar won't start, it turns to upload failed and I get this error " there was a problem processing the uploaded file -200 " can't upload!!! Any ideas? some information before you ask. ACP Max file size 1171.88MB NGINX client_max_body_size = 2048m PHP.INI max_execution_time = 3000 max_input_time = 120 memory_limit = 1024M post_max_size = 2…
Last reply by Numbered, -
- 1 reply
- 343 views
I am looking for the following: Ability to store credit card on file so the customer does not have to re-enter it for each purchase. Automatically charged subscription that does not require the customer to re-enter card or make a purchase again themselves. Which payment gateways will best support this usage?
Last reply by Tom S., -
- 0 replies
- 230 views
face can something be done - that face is not trimmed
Last reply by Saurabh Jain, -
- 2 followers
- 2 replies
- 316 views
Seeing signatures in my forum. I leave the option "Allow users to purchase more than one?" Disabled. Because it does not make sense for the user to buy more than one. After the subscription ends, some users take more than 30 days to renew. So they can not renew the subscription because the invoice has already been canceled and they can not buy the product again because the user can not buy more than one. Can I turn off invoice cancellations after 30 days?
Last reply by Keith Smith_105067, -
- 2 replies
- 339 views
Aloha! I would love to setup Paypal payment method in Nexus. To get Client ID and Secret i need to create app in this page https://developer.paypal.com/developer/applications that is available only for US. Non-US must use "Classic App" where can't get Secret. Am I doing something wrong? Thanks!
Last reply by crackingbg, -
- 1 follower
- 3 replies
- 325 views
My family is big and getting bigger, and I'm well beyond the point of being able to remember people's birthdays. That's not a problem with in-laws etc, but it won't go down very well with my niblings if the man masquerading as their favourite uncle forgets their birthday. No problem: I've just created a calendar called Birthdays, set the events to recur yearly, and will have a widget of upcoming events from that calendar. Phew. The next problem is that I don't necessarily know how old they are unless I do the maths. And considering I got my own brother a card with the wrong age on it once, there's scope for problems. (Not really my fault: He and I share a birthd…
Last reply by Ryan Ashbrook, -
- 0 replies
- 234 views
I'm looking for a plugin that inserts the last photos posted by a user within an album I want to advise you this idea, latest photo block profile, for users in their profile please the images inside the gallery, I would like a block that will show me in the profiles the last profile user
Last reply by Virgo81, -
- 3 followers
- 10 replies
- 356 views
Hello! I am currently messing with security, and setting the site up to run with https i am getting an error on the browser though, that this site is not entirely secure because of things like images. Can you help me out with this?
Last reply by Steph Jensen, -
- 0 replies
- 253 views
I want to disable the "renewals" option for paid files. I don't want to deal with third-party subscriptions at this time. Is there any way to do this?
Last reply by Interferon, -
- 2 followers
- 13 replies
- 451 views
Hi folks, I'm trying to convert a huge kunena forum 5 to IPBoard 3.4.9 using the standalone ips converter. The converter works fine except because it not link the members with topics/posts. I edited a little bit Kunena.php (from the IPS converter) in order to adapt it to Kunena 5 but i don´t find the way to link members and posts. Does anybody have any idea about how to solve it? Thanks in advance! PS: I uploaded Kunena.php in case someone what to chek it. kunena.php
Last reply by DawPi, -
- 1 follower
- 1 reply
- 265 views
Hi All, I opened a ticket with support but they were unable to provide any support regarding the issue, so I'll try here as I have had success here in the past. We have a group of user sin the community registering multiple accounts and spamming posts with thousands of characters, usually arabic (have since blocked arabic chars) or some form of graphical based text. What this usually does it create massive load times to open up those topics and delete the resulting spam. The server also throws bytes exhausted errors when this kind of thing occurs. What I have been looking for is a way to limit the amount of characters or even limit the size of a post, but such a…
Last reply by Aetherdan, -
- 3 replies
- 405 views
Hello, Recently I received a notification from Adsense. I have problem with Adsense Ads on Login page because Login page has no content. How I can place Adsense ads globally except login page? Please help me Thanks Tran Anh
Last reply by trananhls, -
- 1 follower
- 12 replies
- 544 views
though ticket created It seems to be problem since this new move - new name servers,,,, I request IPS stff and management to look into same
Last reply by Rhett, -
- 4 replies
- 319 views
Hi there, Since Google Stopped their paid Site Search services, what have you guys been using instead. I keep receiving complaint about the lousy search engine from IPB and I am looking at viable alternative to be used with IPB 4 Microsoft Azure isn't supported in Canada and seems complicated. What about CloudSearch. Thanks guys for letting me know how you managed to get around the tragic lost of Google Site Search
Last reply by Joy Rex, -
- 2 followers
- 2 replies
- 291 views
I had gotten a new iPhone and for some reason the Authenticator app didn't retain my setup, I went in to my account but can't setup the app because it requires a code, i see the link to reset the Authenticator app but its not accessible.
Last reply by Ocean West, -
- 1 follower
- 1 reply
- 302 views
would anyone be able to help mew to install a web server on my linux vps so i can host my website off it
Last reply by Pete T, -
- 1 follower
- 0 replies
- 253 views
Is there a way to limit number of post/topic created per subforum? maybe rules extension would work, but I have no idea how to write that kind of rule
Last reply by michalm_merged, -
- 1 follower
- 1 reply
- 298 views
Hello ! I've just installed the last patch and I'm now having a problem with email notifications in Outlook and Mail. The sender used to be my board's name (Forums-enseignants-du-primaire). now it's : - Forums-enseignants-du-primaire@ns321456myserverIP.eu (Mail on my iphone). - "=?UTF-8?B?RW5zZWlnbmFudHMgRHUgUHJpbWFpcmU=?="@ns321456myserverIP.eu (in Outlook on my desktop) : This problem has something to do with the Site Name field in the ACP/General Configuration. Is there something I can do to fix this ? Thank you.
Last reply by SecondSight, -
- 0 replies
- 272 views
I run a city guide type community and I am wonder if there is a way to get an RSS feed from maps.google.com on each local guide? Any help appreciated!
Last reply by rookiegirl,
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