Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.5k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Migrated servers - Software Configuration question
- Last reply by Jim M,
23,007 topics in this forum
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- 1 follower
- 8 replies
- 384 views
Hi everyone. I want use a gateway under your suite root, but page the support https://invisioncommunity.com/4guides/suite-applications/pages/tips-tricks/advanced-using-pages-under-your-community-root-r244/ is not working. No one accidentally left the code that must be entered in the constants.php. Thank You!
Last reply by bfarber, -
- 1 follower
- 1 reply
- 241 views
Instagram URLs auto embed in editor. But what should be the display code (Display Custom Format) for a custom database field with the post URL in Instagram to embed the content in the database record display page?
Last reply by sobrenome, -
- 1 follower
- 1 reply
- 251 views
After I changed my URL, the icons all gone (look at the top right corner). How to fix this?
Last reply by opentype, -
- 3 followers
- 1 reply
- 311 views
I am moving my IPS from a subfolder to the root and I wonder if there are any considerations to consider before making the move? I figure I'll do this: Change the url settings in IPS to root Move all files and folders to root Update the license to root instead of folder Pray that it works?
Last reply by opentype, -
- 4 followers
- 9 replies
- 509 views
How to rename "forums" application to "forum" or any other without mod_rewrite? I want urls like /forum/topic/... and not /forums/topic/...
Last reply by Lindy, -
- 2 followers
- 3 replies
- 345 views
The last two days we had big problems that some person log in our system and change all the owners and Admins. So we have to back up hole system. Can somebody help us to find out how we can see who attack us ? It have to be a member from our forum
Last reply by Tripp★, -
- 1 reply
- 280 views
Hello, One of my members notified me saying that he/she can not edit any of their albums/pictures. Under "Image Tools" it only says "Set As My Profile Picture". How can I allow members to edit their own pictures?
Last reply by Mark H, -
- 1 follower
- 2 replies
- 256 views
Hello, 🙂 At the bottom of a topic, you have this : I noticed that in some forums, I don't have it. How can I enable this option in these forums ? Thank you. 🙂
Last reply by SecondSight, -
- 2 followers
- 2 replies
- 327 views
Hello when updating to 4.4.5 I get the following error. How do I repair that? Table './softhd_newhd/core_search_index' is marked as crashed and should be repaired /home/softhd/public_html/system/Db/Db.php::1926
Last reply by sonimik1, -
- 2 followers
- 10 replies
- 738 views
Twitter rolled out a huge update and now my members can't copy and paste tweets on our board. It's a big deal for us because college football season is ramping up and the tweets from our program and players are flying right now. We've done the latest IPS upgrade to 4.4.5. It was working fine with the IPS update, but then Twitter broke it. Is anyone else having this issue? I don't want to submit a repair ticket because it's not really an IPS problem, but it will need to get fixed eventually, I suppose. Bleh.
Last reply by opentype, -
- 2 followers
- 9 replies
- 348 views
Hi, my site works on newest version of forum (but this problem was visible earlier too). Loading of Unread Content stream is slow - especially on my admin account (it is much faster on test user account). The page with stream is slow regardless of how much content there is. This is the screen from openning page with Unread Content strem in case that there is no unread content: And there the same stream if I click "Mark site read" ealier: It works much faster, but after several visits there is same problem with slow loading. I don't understant why there is such different - there was no unread content in both cases... The page speed is low if th…
Last reply by DamonT, -
- 1 follower
- 11 replies
- 348 views
Hi, We're trying to replace swear words with ¿¿¿¿ But when it displays it the first time, it shows the code, but if someone quotes it, it works...?! What are we doing wrong please and how can we make it right? Thanks
Last reply by opentype, -
- 4 followers
- 16 replies
- 738 views
Hi Guys - I'm trying to find a way to find user accounts that have accessed the site from the same IP address. I know I can manually view users' IP addresses but I's love a plugin or something that will easily let me see if a user has "shared" an IP address with any other users. This certainly isn't a failsafe way of identifying people with multiple accounts, but it's one piece of a larger puzzle.
Last reply by Lucas James, -
- 1 follower
- 5 replies
- 820 views
Hi again to Invision crew I have around 30.000 membrers in my community. I began to send Bulk Emails (newsletter) to little groups of members (500 members) to check the delivery, the bounces etc .... I noticed that 500 emails are sent in approx. 1 mn. It makes near 10 emails per second. Is there a way to REDUCE this velocity otherwise than by cutting recipients in small groups ? There are two reasons for this request : - IP reputation, of course : sending 30.000 emails per hour is not very good for IP reputation and the datacenter will probably do not like this also - Smoothing in time the affluence on the community. I do not want thousands of member…
Last reply by Mark, -
- 2 followers
- 4 replies
- 329 views
Hi all, Just want to double check that I'm not stupid. We have some popular boards within our forum that are not in line with our main subject (e.g. typical forum game topics or hobby topics). Our idea was to create one or more open clubs (Everyone can see the club and its posts, but only members can participate. Everyone can join.) to prevent general timeline pollution, In other words, keep the main activity stream close to the main forum subject and people can join a club if they want to participate in such side-subjects. Once they join, the content will pop-up in their activity streams as well. Well, that was my expected behavior, but such seems not th…
Last reply by jair101, -
- 1 follower
- 2 replies
- 249 views
Is there any way to organize Clubs on the Clubs index? My site has staff units (Executive Board, etc.) and also communities (Fighting Games Community, etc.) which are very different, but I am using the Clubs system for them. Could I organize them into two categories somehow?
Last reply by Hunter Lyons, -
- 2 followers
- 6 replies
- 780 views
Hi guys, any help with the below issue would be hugely appreciated, as my site is currently unusable. Thanks. CSS has stopped loading completely for guests. Support tool cannot be run without crashing. Guests get the following error on every page: Sorry, there is a problem Something went wrong. Please try again. Error code: EX144
Last reply by zyx, -
- 4 followers
- 2 replies
- 296 views
I have sent various test emails to a number of my personal / work emails, and they are always marked as spam by Gmail. A number of people who are beta testing my site have confirmed similar experiences. We've all gone through many times and marked them as not spam, but they still go to spam. How can I ensure my emails are not counted as spam by Gmail and that they go into people's inboxes properly? I understand that I can add the account to my personal Gmail contacts to fix it for just me, but I am more concerned with end users not getting email.
Last reply by opentype, -
- 1 follower
- 1 reply
- 239 views
Hi, I've noticed that i cant post or create anything as the text/content box doesn't appear as seen in the image below, i've tried a few things one being disabling all 3rd party applications and plugins, and reverting back to the standard theme however nothing seems to work, i have checked the permissions and can't see anything wrong. I only purchased this the other day. I have created a support ticket however i have heard back as of yet.
Last reply by Joel R, -
- 1 follower
- 2 replies
- 287 views
Hi Invision crew Is there a way allowing that admin(s) receive an email when a new user is awaiting validation ? I did not find this .... Many thanx
Last reply by Philooo, -
- 2 followers
- 2 replies
- 311 views
Hi, At some point I must have known where the setting for the open graphic image is, but I can't find it now, not even in help. Thanks in adavance, -Mort
Last reply by askmorty, -
- 1 follower
- 1 reply
- 331 views
So we just started using pages with the forums and they are all installed in /forums like they have always been. We are migrating the old html content to pages and plan to make pages the default app and have a main page like Invision does. Before I break something and try to setup a .httacces rewrite to point the domain to use the /forums as the main url is this the correct way to do it and do I have to change the board url in the config file? Thanks, Ian
Last reply by Joel R, -
- 4 followers
- 27 replies
- 2.4k views
I would like to convert my tables from MYISAM to InnoDB. I've run some tests using commands like this on each table: ALTER TABLE `table_nam` ENGINE=InnoDB; but some of my tables throw errors like this: Error SQL query: ALTER TABLE `ibf_core_widgets` ENGINE=InnoDB MySQL said: Documentation #1071 - Specified key was too long; max key length is 767 bytes I was wondering if anyone has a workaround for this issue, or has developed a script that will handle such a conversion?
Last reply by AlexJ, -
- 0 replies
- 237 views
i want to look at the monthly top users but i want to see more than the top 5 , when you click more it just shows you content and not the rest of the top posters... https://www.mymilitia.com/promo/
Last reply by AmericanRev2, -
- 2 followers
- 3 replies
- 352 views
I used to be able to create my own embeds with regex etc but I can't seem to find the option anymore in the ACP. I was looking to create an auto-embed for Apple Music links as described here: https://tools.applemusic.com/en-gb Is this no longer possible?
Last reply by opentype,
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