Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 31.3k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Facebook login: Migrate from one Facebook app to another
- Last reply by teraßyte,
22,673 topics in this forum
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- 0 replies
- 267 views
I get an error after changing the server ( Forbidden You don't have permission to access on this server. ) How I want to add to the post where is the mistake ?
Last reply by Mariusz12345, -
- 1 follower
- 1 reply
- 300 views
As you may now Spanner, the creator of this app passed away on a motorcycle accident. Since then IPB removed this from Marketplace. My community rely on this as it is a major component for us.A month ago while i was preparing for 4.5 upgrade i saw that it was not available so i open a case with IPB. It was pointed to me that the App was removed from market place but when i upgrade to 4.5.x i can update it via ACP/Marketplace integration. So i upgraded today i tried to update SD Sales and failed, i opened a case and IPB replied that it is no longer available!This is totally unacceptable since it is an app bought via MArketplace and with a valid support …
Last reply by Husky_Jim, -
- 5 replies
- 317 views
Was tracking down an error caused by upgrading to 4.4.2 and it would have been useful to comment out some template code, but I don't know how. https://invisioncommunity.com/4guides/themes-and-customizations/template-syntax/ doesn't mention comments Would anyone like to clue me in? Niallc
Last reply by mcsg, -
- 1 follower
- 5 replies
- 424 views
Anyone here successfully configured Google Workspace (GMAIL) SMTP with IPS? I've signed up for it, currently on the 14 day free trial, I've entered my info in the SMTP field on IPS, but I keep getting an error. I entered my full email and password from Google Workspace as my username and password, as suggested, but it's still not working. Can anyone provide any help? Thank you.
Last reply by SC36DC, -
- 1 follower
- 7 replies
- 365 views
I am trying to retrieve json API data from YouTube using this code: {{$key = 'xxxxxxxxxxxxx';}} {{$base_url = 'https://www.googleapis.com/youtube/v3/search';}} {{$channel_id = $record->customFieldDisplayByKey('youtube_channel_id');}} {{$max_results = 3;}} {{$api_url = \IPS\Http\Url::external( $base_url )->setQueryString( array( 'order' => 'date', 'part' => 'snippet', 'channelId' => $channel_id, 'maxResult' => $max_results, 'key' => $key ) );}} {{$videos = $api_url->request()->get()->decodeJson();}} But the string $videos is empty. Could not use this code: // Create a URL object $url = \IPS\Http\Url::external( "http://someurl.c…
Last reply by bfarber, -
- 0 replies
- 223 views
Hi everyone. Hope you're staying safe during the pandemic. I was wondering about the following: Limiting the amount of times a post can be reported. If a member goes to report a post that someone else reported, maybe they can see an "Already Reported" message. If a post was reported and warned, the member can see that a warning was issued. Are there any plugins that can do this or maybe a code tweak I can do on my own that would allow this to happen? Thanks.
Last reply by OhSoRy, -
- 2 followers
- 3 replies
- 672 views
This is my code on a Page template: {{$videos = $record->customFieldDisplayByKey('youtube_json');}} {{$videos = json_decode($videos, true);}} {{print_r($videos);}} I have tested the content of the field and it is a valid json format. But when I decode it to use it as a php array, it is empty.
Last reply by sobrenome, -
- 1 follower
- 7 replies
- 296 views
Been really anxious to set this widget up for our community to have it cycle recent news from our magazine. So I set it up in a closed forum, and before setting it upon the homepage I decided to see how it looks on mobile. Welp... the carousel isn't carouseling 😄 desktop works fine, But when zooming in to force it to use the mobile interface, it breaks again and doesn't return to function when zooming out late. Got a screen rec to show the problem. *Also, how do I make mobile screen recordings NOT take up six miles of vertical space in forum messages? Desktop: Desktop.mp4 Mobile: Screen_Recording_20200914-145648_Chrome.mp4
Last reply by Pavel Chernitsky, -
- 4 replies
- 800 views
Hello everyone! I recently changed domain to my community. Everything is fine so far besides that the Admin panel layout is half broken. What is happening is that the templates, keeps searching the "font awesome" packs from the old domain. Is there a way to reset the admin panel layout?
Last reply by Morrigan, -
- 1 follower
- 2 replies
- 266 views
Can someone tell me where the resource images are stored on the server (which folder)? Strange thing happened last night, about 15 of my "custom" images disappeared from my theme. In the theme manage resources the image code was still there but the images were gone and a blank/missing image was in their place? I had to delete those missing images from the resources and upload new ones to the custom folder. Thanks for any help or why this would have happened? EDIT: found the folder - uploads/set_resources (but still a mystery as to why they disappeared?) I did run the "Something is not working correctly" in the ACP yesterday could that have deleted the images?
Last reply by Genestoy, -
- 12 replies
- 913 views
Hi everyone. I have a member who can't seem to login. I know, this is going to be tough to troubleshoot from my end. They say they keep on getting a wrong username/password error. I've reset their password and logged in myself perfectly. I asked them to login with their email and username to see if it helped, still no good. I thought perhaps there was some cached data holding onto an old login session so had them perform a hard reset, still no good. I have Facebook logins enabled which they tried and still no good. Besides throwing their computer out the window does anyone have any suggestions to what we can try next? Thanks :)
Last reply by AnonymousDev, -
- 2 followers
- 4 replies
- 234 views
Hey there, I have users saying the emotes section (the emojis) is showing crazy broken. It's so weird because I can't see this error. It displays perfectly fine for me, but it's happening to multiple people. Any idea what this could possible be causing this? BTW it happens in the default theme as well. Any help would be appreciated!
Last reply by Morrigan, -
- 1 reply
- 282 views
I'm not really sure where this question belongs to be honest, so this may well be the wrong forum. However, I'm interested in adding custom emoticons to my IPS board. Problem is, I don't have the graphical skills to create them myself and I'm not sure where to look for them (the x2 size thing really confuses me). Does anyone know where I can find a list or pack of emotions that are compatible with IPS anywhere? Thanks!
Last reply by Morrigan, -
- 6 followers
- 17 replies
- 649 views
Hi, In the context of the GDPR, I am wondering wether there is a way to anonymize all the content refering to un unsbscribed user. In my forum, everybody uses its real name, not a pseudo. I know that the content a user has posted can by anonymized while deleting it in the Admin CP, but the user can also request his name to be deleted everywhere it appears. Is there a way replace the name of that user in every post (quotation, @user, etc...) ?
Last reply by jesuralem, -
- 5 replies
- 401 views
How to change the title of the 'Forums' application so that upon display (it is not System default), it generates the desired text? Template edit?
Last reply by My Sharona, -
- 2 replies
- 220 views
Hi there, Is there a way to externally embed blocks without spending $100 more to get the pages function? This is what I'm referring to:
Last reply by Michael Pedrotti, -
- 1 follower
- 5 replies
- 742 views
since the move to 4.1.x it seems that ACP has a more restrictive timeout of roughly 30min id like to be able to control the timeout settings through ACP settings in the future, for the time being; where can i modify currently imposed ACP timeout settings?
Last reply by bfarber, -
- 0 replies
- 246 views
I migrated subscriptions to the new Subscription Plans, but now I do not have the option to "show on registration form" like I did with existing subscription product. I see an option "If enabled, users will only be able to register if they purchase a Subscription" but I would rather give new members the option of upgrading to a paid subscription as opposed for forcing them 🙂 Can someone tell me where this option has moved too ?
Last reply by VR6Pete, -
- 3 replies
- 481 views
After running forums for 15 years, I don't think I have used a software where its this difficult to get an overview of who is in a group. Any insight would be great! Thanks.
Last reply by VR6Pete, -
- 1 reply
- 430 views
Hello I need help in order to modify this plugin : I need advertisments placed inside the plugin to be displaied on mobile theme as well (desktop and mobile as well). Please PM if you can help me with matter.
Last reply by newbie LAC, -
- 1 follower
- 6 replies
- 339 views
On our site, when logged in, the account bar (notifications, PMs, Account Name) appears at the top of the page. However, when a user purchases a product, the CHECKOUT page does not show the Account bar any longer. Same if we're showing an internal page like /privacy or /terms, the Account bar doesn't show. I checked this site (invisioncommunity.com) and find when I purchase a product, the checkout page DOES show the account bar. Is there a theme setting or system setting that manages showing the account bar when in these pages? Thanks
Last reply by mcsg, -
- 7 replies
- 1k views
Hi, We moved to Google Workspace a couple of days ago after having self hosted emails on a previous setup via WHM/cPanel, but it's been a right nightmare since. Have - Set up SMTP relay settings and followed Googles documentation (sending emails are not a problem via IPB, it's just a quota issue) - Set up SFP and DKIM in case that would help - Cancelled the trial period as it was suggested as an option to increase limits - Pre-payed for a month (3 licenses) as that also was suggested as an option to increase trial limits We're not sending out any type of bulk mail. The only mails being sent out are user registration, password reset, digest, etc. Wh…
Last reply by CoffeeCake, -
- 1 follower
- 7 replies
- 331 views
I searched but could not find the answer - How to turn off the member tags in posts? Thanks
Last reply by Genestoy, -
- 4 followers
- 6 replies
- 599 views
Why is this site saying my install has a vulnerability?
Last reply by The Old Man, -
- 2 followers
- 5 replies
- 1.2k views
What is this table used for? It's wiping out one of my sites at 4+GB.
Last reply by maddog107_merged,