Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 1 follower
- 3 replies
- 362 views
Hello, We recently migrated a medium-size community (> 3M messages) to IPS 4.4. However, we started to have huge load spikes on the database server, leading to huge queue of queries being processed, and awful loading times by the user-side. By analyzing the mysql queries, we found something interesting, much of slow queries were like: # Time: 190302 20:54:50 # User@Host: mysql[mysql] @ [127.0.0.1] # Query_time: 8.030073 Lock_time: 0.000043 Rows_sent: 25 Rows_examined: 2303585 SET timestamp=1551556490; /*IPS\Content\_Item::_comments:1861*/ SELECT pid FROM `forums_posts` WHERE pid IN(SELECT forums_posts.pid FROM `forums_posts` WHERE topic_id=25329 AND (q…
Last reply by bfarber, -
- 2 followers
- 4 replies
- 276 views
Is there a way to download a clean default 4.4 theme?
Last reply by bfarber, -
- 2 followers
- 2 replies
- 276 views
Hi, When I share a post from our forum to Twitter, our forum icon appears instead of the topic image, (see attachment) can someone please advise why this is happening and what I need to do to fix the problem, when I scroll to the bottom of a topic on the forum I am clicking the twitter button which links then to our Twitter account but I cannot work out why the topic image is not appearing? Any advice would be greatly appreciated.
Last reply by Jamer, -
- 0 replies
- 279 views
hi there! I'm trying to show breadcrumbs but without last level, this is, the title of current topic/page/blog, etc. I've seen that the code for breadcrumb is this: <ul data-role="breadcrumbList"> <li> <a title="{lang="home"}" href='{setting="base_url"}'> <span><i class='fa fa-home'></i> {lang="home"}{{if \count( \IPS\Output::i()->breadcrumb )}} <i class='fa fa-angle-right'></i>{{endif}}</span> </a> </li> {{$last = end(\IPS\Output::i()->breadcrumb);}} {{foreach \IPS\Output::i()->breadcrumb as $k => $b}} <li> {{if $b[0] === NULL}} {$b[1]} {{els…
Last reply by marina_ls, -
- 1 reply
- 263 views
How To get Ads in header to be side by side?
Last reply by AndyF, -
- 4 replies
- 303 views
With translating to Dutch this: react_blurb %s {!# [?:reacted]} to this The word reacted should be different depending if one or more people reacted on it. I suppose this can't be done, while there is no provision made for that? Thats because in English there is no difference.
Last reply by pauldaytona, -
- 2 followers
- 6 replies
- 401 views
The release notes state the following: New Server Requirements: PHP 7.1.0 or higher required (7.3.x now supported). MySQL 5.5.3 or higher requires (5.6.2 recommended). My site is running PHP 7.2.15 and MySQL 5.5.5-10.3.13-MariaDB. I realize MySQL 5.5.5 meets the min requirement, but what is the MariaDB equivalent of 5.6.2 (recommend MySQL version)?
Last reply by RevengeFNF, -
- 0 replies
- 258 views
Curious if anyone uses Amazon pay. I would like to. Is it possible to do this if I use IPS merchant services? It's not listed in the payment methods options but I'm wondering if there's another way to integrate. I use the cloud system. Any input would be appreciated. Thanks
Last reply by fourday, -
- 2 followers
- 0 replies
- 339 views
We have a couple different categories of forums that I'd like to break out into top level navigation items. Does anyone know if it's possible to make these tabs active (instead of the primary "forums" tab) in navigation when someone is visiting those specific categories (or a forum within them)?
Last reply by PrettyPixels, -
- 2 followers
- 11 replies
- 426 views
Was the SQL Toolbox removed from the ACP for cloud users in 4.4? Can't find it anymore unfortunately.
Last reply by Fleiding, -
- 1 follower
- 5 replies
- 348 views
Hello. Is anybody else experiencing issues with screenshots of themes in the marketplace? I just found this topic: So I clicked on it and had a look, it's showing and the thumbnails are also showing. But when clicking on the thumbmail, the bigger screenshot window only gives a broken image. When clicking on the broken image in Firefox, it looks like access is denied for some reason? <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>8C5F7AB039E537BA</RequestId><HostId>TuDC9vwDbIhOWuMji0DUTWGg7uTxt9dumSZeZcf1Ywn87APvD2aZH+BRmCEMOXkAhrAg01qoOjo=</HostId></Error> …
Last reply by Black Tiger, -
- 2 followers
- 14 replies
- 800 views
Hello, I get error: Has anyone encountered the same problem? A trick? Thank you
Last reply by Black Tiger, -
- 1 follower
- 2 replies
- 280 views
Hello! I found this a little confusing that like icon is in red color. Support tell me that this is Fontawsome, and background color can be changed in theme editor (i guess CSS). But I looked there half an hour with no luck. Can somebody help me find where I can change it? Thanks!
Last reply by ЛЕНИН, -
- 1 follower
- 2 replies
- 272 views
So was using the pages directory for a basic directory, though then switched over to an excellent company directory plugin which just works better. Now I have a different tast I want to do and wondering if database can do it. 1. Will have a record for each town in the state. 2. Want to create basic questionnaire for members to fill out. Database would take a few of those questions, say # of days, and then in the record display the "average number of days" as reported by the users. Even better if can do all time average, 1 year average, etc. Any ideas? Thanks!
Last reply by Maksim, -
- 0 replies
- 244 views
Is there a way to keep the minimum content count to post but allow specific group members to bypass that setting? See screenshot below.
Last reply by GrooveOnBeat, -
- 4 replies
- 505 views
I seem to be missing the report post option for my members group although it still shows for admin. I have "report content" checked under moderation - content - for the member group; is there anywhere else this needs to be set? Thanks
Last reply by Wren, -
- 1 reply
- 284 views
I noticed I can get an advertisement in the header. Is it possible to have multiple ads side by side in the header?
Last reply by Black Tiger, -
- 0 replies
- 214 views
I don't want to go through all user groups , can someone give me some CSS to Bold all user names ?
Last reply by AmericanRev2, -
- 3 replies
- 276 views
Not sure if anyone has experienced this before but after uploading the 4.4 upgrade files the Admin CP displays this message everywhere and I cannot proceed with the upgrade: Error: Class 'IPS\core\AdminNotification' not found (0) #0 /www/.com/httpdocs/applications/core/modules/admin/overview/dashboard.php(308): IPS\IPS::licenseKey() #1 /www/.com/httpdocs/system/Dispatcher/Controller.php(96): IPS\core\modules\admin\overview\_dashboard->manage() #2 /www/.com/httpdocs/system/Dispatcher/Dispatcher.php(146): IPS\Dispatcher\_Controller->execute() #3 /www/.com/httpdocs/admin/index.php(14): IPS\_Dispatcher->run() #4 {main} Additionally the front-end displays this …
Last reply by Moorish, -
- 1 follower
- 9 replies
- 446 views
In the past hour or so, I have not been able to reach the AdminCP for my site. I am getting a "502 Bad Gateway" response. The rest of the site seems fine, it's just the AdminCP (on a cloud account). Is anyone else seeing this? (Thursday, 8:45 a.m. Eastern)
Last reply by AmericanRev2, -
- 6 replies
- 378 views
I had my hosting company move the site to a VPS server last night. Site is now down completely and I get this when I try to browse to the index. [an error occurred while processing this directive] When I try to go to admin page I get .. We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Access denied for user 'sharkopt_ronald'@'localhost' (using password: YES)You can try again by clicking the button below, or try again later. Any help to direct my troubleshooting would be appreciated.
Last reply by GoAncestry, -
- 1 follower
- 4 replies
- 352 views
Hello all, New to this community and hope if I am asking in the right place. Purchased a dark theme which is nice and all but for some time now whenever users copy and paste into post/threads with black text, it is illegible: I wonder if there are any fixes / addons for this? Thanks in advance.
Last reply by cybertech, -
- 3 replies
- 275 views
I tried searching the forum here for "bulk email not started" but was on page 15 without finding anything about it. I created a bulk mail to send to all my members, but for some reason it hasn't even sent 1 yet. I remember back in the day on the older versions of ipb you would have to manually run the job/process. I can't seem to find any such setting now. Does anyone know why the bulk mail could be stuck on "not started"? Am i doing something wrong? is there a manual start button on some other page that i cant see? thanks
Last reply by Brian Klein, -
- 1 follower
- 2 replies
- 260 views
So I got the API key and it works, but I hit the limit at like 5 gifs or some small number. The production key requires you do stuff like upload a video of using it? That seems like it is for someone who is developing an app. Am I missing something?
Last reply by socceronly, -
- 1 follower
- 1 reply
- 324 views
Facebook deactivated our login app due to the app failing when Facebook users try and Sign-up. They sent us a video showing the failure. The error to the user is "Something went wrong. Please try again." Further investigation we are seeing a System log error related to OAuthException Array ( [error] => Array ( [message] => This IP can't make requests for that application. [type] => OAuthException => 5 [fbtrace_id] => BSK8GTLRGo9 ) ) We have not made any changes on our end - that we are aware of and we have tested under 4.4 and it did not resolv…
Last reply by Jeffrey Roberts,