Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problems after migration
- Last reply by Gary,
23,016 topics in this forum
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- 2 followers
- 2 replies
- 402 views
Hello, I have done a vBulletin import and now I have a primary group called "Users awaiting Email confirmation" with a lot of members. How can I migrate this group to "Invision style" with primary group "Members" and an unapproved email verification?
Last reply by CoffeeCake, -
- 2 followers
- 5 replies
- 455 views
Hi, I wonder has anyone ever tried and successfully converted their Wordpress CMS Posts (aka new articles) into IPS Pages as articles? I have ran a conversion Wordpress 4.9.11 to IPS Pages 4.4.7 conversion. And I'd like to say that the converter does not pick up and transfer FEATURED IMAGES. It picks up all the images that are inside the news article BUT featured images are not coming along. I have even checked even media part of the pages suite - only the images found inside articles are found, featured images are not imported to media part of the suite. And what else is strange and bad that images that are embeded WITHIN ARTICLE TEXT ARE STILL SOURCED FROM THE…
Last reply by Daniel F, -
- 1 follower
- 0 replies
- 236 views
I have just used Joomla converter migrating articles from Joomla into Pages. It works good except of images in the content. All images have relative path /images/imagename.jpg in the source of the article content. the path does not exist so that images are not shown. I have assumed that images will be converted to attachments. Am I supposed to move images folder from Joomla to IPS root? When I try to edit an article, the images are corrupted entirely getting the src=https://images/imagename.jpg. Is it how it is supposed to work or have I missed something?
Last reply by Sonya*, -
- 1 follower
- 4 replies
- 332 views
Is it possible to do this? I'd like to test two version of a page and see which generates the better user response, and I am wondering if there is a native feature or plugin that allows this. Thanks in advance.
Last reply by Fast Lane!, -
- 1 follower
- 2 replies
- 624 views
I have a question about the "Transfer License" button under manage account. My community has a subscription for the forums and gallery. We want to transfer the license from one invision community account to another one. We bought the software suite in April and added in the gallery add-on last month. Now we have a new admin and need to change the license (main account holder) to a new invision account. But our forum domain and hosting are all staying the same. It is self hosted through Dreamhost. Is this do-able? Will that button accomplish this? By transferring to a different invision account, would that affect our hosted forums in any way? Would we need to rei…
Last reply by Risegw2, -
- 1 follower
- 1 reply
- 247 views
Hi everyone, First time poster! I inherited my community and am trying to update some visuals - on the most up to date cloud version. I'm trying to change the banner image and global nav colour on our site but can't find the setting in the admin panel(but can for buttons etc. in edit custom theme view) can anyone please assist? many thanks matt
Last reply by Joel R, -
- 1 follower
- 1 reply
- 276 views
Could I get information how I can to do that?
Last reply by Joel R, -
- 1 follower
- 4 replies
- 293 views
On both my localhost and stage environments, applying the 4.4.9 patch that appeared today seems to have broken pages (with too many redirects and an inability to generate furls). Anyone else experiencing this before I go mad with a week of ticket?
Last reply by CoffeeCake, -
- 0 replies
- 318 views
I'm just looking at my site and my little shield (next to the padlock) is purple just like it's here on this forum. When having a look at it, is says fingerprints are present, which is: rtb.openx.net but I've got no clue what that is. I don't have odd things on my forums, only Google Adsense. I did use Viglink in the past but disabled that again. Also cleared cache, but no difference. Anybody a clue on where that rtb.openx.net fingerprint is coming from or when it's not from Adsense, how to remove that from my forums?
Last reply by Black Tiger, -
- 1 follower
- 0 replies
- 214 views
Hi, I have a member who purchased a subscription for 1 year. Due to lack of other subscribers, I've now reduced the cost of my subscriptions by 50% and want to double/extend this membership. What is the best way to do this, please? How should you comp members? I tried with another member who I previously gave a free subscription and it allowed me to just extend his sub simply by changing a date. I tried with my paid subscriber and it marked him as inactive, so I used the + button on the subscription package page to try again, it offered about 4 confusing similarly worded options, and I think it just created another 1 year subscription but at no charge. At …
Last reply by The Old Man, -
- 7 followers
- 12 replies
- 1k views
Hi guys - I updated to 4.4.9 this morning before publishing an article. Now the time on the article I just published is UTC I believe. If I change publishing time to 10am central US time, it will say the article was published 6 hours ago.
Last reply by Gabriel Torres, -
So I have my test site all setup and works like a charm however when restricting it to just my ip it breaks and have to add /index.php to see the site and the acp is non-existent. Is there a way to resolve this or will I have to install it on a local machine to get it working? Any help/advice would be appreciated. Running: Nginx: 1.17.6 PHP: 7.2.24 Message me if you need any other info.
Last reply by shyest, -
- 2 replies
- 312 views
I have been using Redis for some time now but updating to 4.4.8 I noticed that Redis is used for storage and caching. I was using MySQL database for storage and redis for caching. When I was updating Redis and went to re-enable redis caching I could no longer select MYSQL and redis caching, when selecting redis caching it configures redis for both caching and storage. Is this correct?? if it can be configured differently what is the best setup. redis for caching and storage, redis caching and MySQL storage or file storage. Would I have to configure through constants.php file if I wanted a different setup. Thank you
Last reply by bearback, -
- 1 reply
- 239 views
I require new users to purchase a subscription upon signing up to my site, and it appears that users who use a service to log in (e.g., Google, Twitter) are not required apparently? Is there a setting somewhere I am missing besides the "Force Subscription purchase when registering"?
Last reply by Joy Rex, -
- 1 follower
- 0 replies
- 237 views
We have right now a project that is not online yet. The live domain runs another CMS and will be replaced soon. The new content is now entered by team members on the test server, that runs IPS already. Team members set "internal" links in the database entries e. g. to contact page, calendar and so on. The issue we have: there are tons of links now that have a test domain instead of live domain. Like: text.example.com/contact instead of www.example.com/contact. The team members link what they see on the test server, additionally the pages with the same URL do not exist on the live domain. Is there any solution of how to replace ALL links to test domain set in ed…
Last reply by Sonya*, -
- 3 replies
- 285 views
Hi, we are fighting this for whole week 😞 After every try of update of any application we got now: Sorry, you do not have permission for that! 1C133/9 The application you uploaded cannot be installed because it is not a valid application, the archive is corrupt or the file and directory permissions in /applications do not allow it. We have got 777 chmode on every files. We also have zip and other files (everything is on green when runnig help and diagnostic tools). Please help, we need to upgrade one critical aplications.
Last reply by bfarber, -
- 2 followers
- 2 replies
- 404 views
https://instant.page/ It is advisable to use this in the IPB site?
Last reply by Bluto, -
- 1 follower
- 3 replies
- 307 views
Hello, I am having this issue where the system is not showing certain images on the forum. Here is a good example here: http://prntscr.com/q1zddl Also in the Admin CP login page I noticed that it's now showing the "Invision Community" logo (not a big deal bit kinda concerning). Thank you
Last reply by Pete T, -
- 1 follower
- 2 replies
- 418 views
I would like to change the color of the button that appears when a document is uploaded in a topic (see pic) as it is very hard to see on a white background. Can anybody provide the code to put in the custom.css to achieve this? Thanks
Last reply by Genestoy, -
- 7 followers
- 24 replies
- 895 views
I have 40++ forums, I have been checking this out in-depth, what I found was all my forums but one was not listed in Google. What in the heck? 40 plus forums with thousands of posts not in google or have been submitted.. They were there years ago... Years ago my site went from hero to zero and I ost everything, now I know why, sitemap wasn't working and still years later is not. The only forum listed in google out of 40 plus forums Here's an example of another category with 40k plus posts But wait, there's more... NO Posts out of the 40k are even listed in google in this same forum I have other forums and posts when fetching the …
Last reply by bfarber, -
- 1 follower
- 1 reply
- 293 views
Hey. I cannot find a single method, to trace a PayPal transaction back to the IPS Commerce app? How is that possible? I.e if someone opens a dispute, how do I find the specific transaction/user on IPS? The PayPal transaction doesn't even contain the invoice id, for me to track it down. The user usually use a different PayPal email as well, so searching by email will not work.
Last reply by IPCommerceFan, -
- 1 reply
- 265 views
Hello, Is there a way to disable the option that shows what an Admin is viewing? Thank you
Last reply by Martin A., -
- 2 replies
- 285 views
I have a product that involved a renewal I am discontinuing. I have a few customers who are subscribed to the product, and they are still being charged. Every time I refund their purchase, the system charges them again for the renewal fee!!! How can I stop it?
Last reply by Interferon, -
- 3 followers
- 2 replies
- 408 views
Is it possible to activate or any plugin that activates the wildcard before the search term? Example: *shines -> Can't find the word monkeyshines So it works: monkey* -> perfectly finds words like monkeyshines My community really needs this feature because we need to research many models of incomplete electronic equipment. Ideally, wildcard searches at the beginning and end of words are possible. Example: *keys*
Last reply by DSystem, -
- 5 replies
- 371 views
Is there any way to automatically send a member an email or private message if they haven't logged in for a certain amount of time? I have a diet/fitness oriented community, and a big part of it involves members checking in regularly to stay consistent with their diet and workout. So, it would be awesome if we could automatically have a message or email sent to them if they haven't logged in for a while to help get them back on track. Is anything like this possible? Thanks.
Last reply by cpinc,
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