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Can't stop product renewals!!!

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I have a product that involved a renewal I am discontinuing. I have a few customers who are subscribed to the product, and they are still being charged. Every time I refund their purchase, the system charges them again for the renewal fee!!! How can I stop it?

Can you expire their purchase before refunding it?

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On 11/18/2019 at 5:30 PM, The Heff said:

Can you expire their purchase before refunding it?

I have to do this for 200 customers????

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