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Technical Problems

Run into an issue and need help from the Invision Community Team?

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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.

Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.

Subforums

Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

Randy Calvert

22,617 topics in this forum

  1. UncrownedGuard

    Cloud Problems Today?

    by UncrownedGuard

    My site has been cluggin' along today a few times and is basically unusable due to loading times every now and then. Just wondering if something is going on with the backend.

    Marc Stridgen
    Last reply by Marc Stridgen,
  2. Clover13

    Popular Now block not working? 1 2

    by Clover13

    Pretty sure I have it configured correctly, but can't get it to show anything. Plenty of posts on my site, I've tried it as a sidebar block, as a page block, as a subforum block. Nothing ever appears. Current settings, 2 posts in the last 9999 minutes. Is there something else I'm missing to get it working?

    Clover13
    Last reply by Clover13,
  3. Allen Talk

    Staff Directory

    by Allen Talk

    Extreme Beginner. How can I hide an Admin from the Staff Directory. I have a few members that are admins but I would only like to list one in the Staff Directory.

    Jim M
    Last reply by Jim M,
  4. ejoy

    user registration problem

    by ejoy
    • 6 replies
    • 862 views

    hi there, my board is not allowing user registration, plz solve this out.

    teraßyte
    Last reply by teraßyte,
  5. DMGAMING

    My site won’t let do description

    by DMGAMING

    I’m not sure what’s going on. It won’t let me put any information or any words in the description on my form or in my fourm description.

    DMGAMING
    Last reply by DMGAMING,
  6. marklcfc

    Does the geolocation spam setting work?

    by marklcfc

    I've had around 10 spam accounts from India over the last 48 hours. When checking the IP, they are all from India. This morning I set it so that accounts from India are under manual review and yet 5 minutes ago I've got a new account posting spam, and the IP is from India.

    Marc Stridgen
    Last reply by Marc Stridgen,
  7. PBarton

    Merge Memeber Accounts

    by PBarton

    After a number of years of being offline, we recently brought our message board back from the dead. Some of our users/members couldn't remember their old logins and just re-registered as new members. Is there a way to merge an old member account with the new user/member account?

    PBarton
    Last reply by PBarton,
  8. Pushpendra Singh Chauhan

    Marketplace error 1 2 3

    by Pushpendra Singh Chauhan

    Hi, I tried to setup marketplace many time on my site but could not succeed till date. I always get this error 3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. FYI, We are on a government hosting and we need to whitelist url for accessing outside services. we have whitelisted the below url Destination - remoteservices.invisionpower.com Port - 80, 443 Request - Domain based I can perform IPS update but not able to setup marketplace. Is there any other domain that need to be whitelisted? If yes please mention.

    DonnonGT
    Last reply by DonnonGT,
  9. David N.

    Submitting replies takes an unusually long time 1 2

    by David N.

    Since yesterday, when I click "Submit Reply" I have to wait over 5 seconds for a post to be submitted instead of the usual 1 second.

    David N.
    Last reply by David N.,
  10. Max

    Can't access AdminCP 1 2

    by Max

    We are in the cloud, and trying to integrate a new ad partner Ezoic and it is going very poorly. We have a small group of users that pay a subscription to get no ads. Ezoic doesn't use the ad blocks, so they gave us a script to put in that would (they said) prevent ads for that group. We made changes to core > front > ipsfocus > headExtra and put things in there. I thought everything was working but now people are saying they can't access the forums. Some groups can, some can't so I want to remove the latest changes and revert back. I can't get into the admin panel, I get this message no matter what I try. Any help is appreciated. Thanks. [[Templa…

    Marc Stridgen
    Last reply by Marc Stridgen,
  11. Sirmadsen

    RuntimeException when trying to set Storage Settings

    by Sirmadsen

    Long story short. I made a bunch of subdomains to sort all my storage into subdomains. Files into download.domain.com. Images into images.domain.com etc. So far so good. Apparently the permissions that is set when creating a subdomain do not work properly when then changing the storage in ACP. So not everything was moved but ACP still deleted the content left over on the original storage. After a lot of back and forth I decided to restore from a backup, but dumb as I am I didn't make a full backup before I started the storage move, since I didn't know permissions would cause so many issues. So, I restored all the files which I had a backup of, but the database b…

    Sirmadsen
    Last reply by Sirmadsen,
  12. associationamber

    EX1406 1 2

    by associationamber

    Hi! I add to the user a new right. And here is the error. I attach a screenshot

    teraßyte
    Last reply by teraßyte,
  13. Felipe Cardoso

    Error after to try to upgrade to 4.7.13 version

    by Felipe Cardoso

    I'd been tried to upgrade to 4.7.13 version, but any problem has ocurred. I can't to open site suite or AdminCP. How can I fix it? Suite site: AdminCP

    Miss_B
    Last reply by Miss_B,
  14. DMGAMING

    Account locked for 30 mins

    by DMGAMING
    • 11 replies
    • 501 views

    I’m a admin on my site. I haven’t been on in a while and maybe forgot the password but remembered it. It’s keeps locking out for 30 mins

    Miss_B
    Last reply by Miss_B,
  15. yupper

    Error code: 2T187/3

    by yupper
    • 6 replies
    • 388 views

    Hello there, I haven't been using this in a very while but have decided to use it again since yesterday. I just tried to create a new page, but when I try to edit it it says that I don't have permissions to see it - Error Code: 2T187/3 If anyone could help me please let me know. The account that I'm editing is ofcourse Administrator and have all permissions.

    Jim M
    Last reply by Jim M,
  16. Leon de Graaff

    MyBB path

    by Leon de Graaff

    Installation went pretty smoothly but the conversion from the old to the new board has issues with the image paths. I've given the full path to, the MyBB install, the image folder, avatars folder, what ever folder I could think of. I've searched the forums here and only found questions about how to solve this whiteout answers. The explanation underneath the fields: Would say that's pretty spot on. (also without the slash) Did anyone find the solution for this? Thanks!

    Leon de Graaff
    Last reply by Leon de Graaff,
  17. Markus Jung

    Cannot approve possible spam by spam analysis

    by Markus Jung

    A new forum thread was marked as possible spam by spam analysis - if I try to approve it, I get a notification, that I have No authorization to do this.

    TeddyT
    Last reply by TeddyT,
  18. Rebecca Jorgensen

    Added Blog and now throwing an error

    by Rebecca Jorgensen

    Not sure what to do- uploaded all the files correctly and now the site it showing a few errors. What is the steps to take care of these? I checked to make sure the theme wasn't in designer mode. Any plugins, extras that I have are current.

    Jim M
    Last reply by Jim M,
  19. Underwood

    First post of Thread

    by Underwood

    Hello, Is there a way to show the first post when you click on thread title instead of last one ? Regards,

    Ryan Ashbrook
    Last reply by Ryan Ashbrook,
  20. Rebecca Jorgensen

    purchase blog - it's not showing in admin area

    by Rebecca Jorgensen

    I added the blog feature to my forum base. I'm not seeing it under community or the applications. I don't see a place where I can download the files from purchase area to manually install - any suggestions on how to get this to show on the backend? On applications page I have refreshed many times for updates - still not showing. Under settings > license keys it is showing there with a check mark. Wondering where I am missing a toggle to turn it on and have it show on the admin area? It's also not showing on the +create menu bar option either. Maybe I'm being impatient... but was hoping to get it started.

    Marc Stridgen
    Last reply by Marc Stridgen,
  21. Rebecca Jorgensen

    Login as User won't un-login

    by Rebecca Jorgensen

    I was in the admin area - logged in under a different user and now it won't reset or go back to the admin. I still have access to the admin area, but the front end is stuck on this page. Is there a way to get it unstuck? Will it time out and then go back to my profile? I don't see under their account area a way to 'logout' Needing help here- suggestions?

    Jim M
    Last reply by Jim M,
  22. JoNaDo18

    Remote image problems

    by JoNaDo18

    Hi. I upload the images from my website and it doesn't allow me to upload them with http or https. I have tried activating and deactivating the SSL option and it doesn't work either. Someone knows? Thanks greetings.

    JoNaDo18
    Last reply by JoNaDo18,
  23. commandosqueak1

    HTTP 500 error after turning on plug ins.

    by commandosqueak1

    Morning all, So last night I did an upgrade of the forum software then went to bed. Woke up to messages saying that people were not able to post. My team member turned off all the integrations but it made no difference. I took a look this morning and realised he missed some plugins so I turned them all and and service was restored. In an effort to find which plugin it was I started turning things back on. Most of it was back on when suddenly I'm not getting a 500 error. The site and the admin panel are down which is strange (https://www.celica-club.co.uk/forum/index.php?act=idx). The plugin should not have taken down the admin panel as well? As the admin panel…

    Marc Stridgen
    Last reply by Marc Stridgen,
  24. The Old Man

    Has anything changed with the Reddit rich embeds?

    by The Old Man

    Hi, I noticed that when I open a page with a file comment that contains a Redit embed, it immediately loads the Redit page taking me away from the page of my community. I couldn’t see the comment as there is no way to stop it loading in the browser so I found it in the database: <div class="ipsEmbeddedOther"> <iframe allowfullscreen="" data-embedid="embed3293672328" data-embed-src="<___base_url___>/index.php?app=core&amp;module=system&amp;controller=embed&amp;url=https://www.reddit.com/r/betterCallSaul/comments/wcuv1h/hey_everyone_ive_scoured_the_internet_and_created/"></iframe> </div> Is the Redit rich-embed broken or…

    Jim M
    Last reply by Jim M,
  25. henryguiceo

    I need to revert the website to my previous version

    by henryguiceo

    Again, I messed up on the theme update now the default theme is light, and messed up. I need to restore the default original theme in darker background color, if there's away please show me how to, so I do not have to revert back my theme again; but if I cannot then I want and need to restore my website to September 17 please, thanks!

    Jim M
    Last reply by Jim M,
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