Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.7k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Which MariaDB Version is required ?
- Last reply by Richard Arch,
22,579 topics in this forum
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- 1 follower
- 13 replies
- 435 views
Not sure what to do- uploaded all the files correctly and now the site it showing a few errors. What is the steps to take care of these? I checked to make sure the theme wasn't in designer mode. Any plugins, extras that I have are current.
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 589 views
Hello, Is there a way to show the first post when you click on thread title instead of last one ? Regards,
Last reply by Ryan Ashbrook, -
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- 4 followers
- 6 replies
- 390 views
I added the blog feature to my forum base. I'm not seeing it under community or the applications. I don't see a place where I can download the files from purchase area to manually install - any suggestions on how to get this to show on the backend? On applications page I have refreshed many times for updates - still not showing. Under settings > license keys it is showing there with a check mark. Wondering where I am missing a toggle to turn it on and have it show on the admin area? It's also not showing on the +create menu bar option either. Maybe I'm being impatient... but was hoping to get it started.
Last reply by Marc Stridgen, -
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- 2 followers
- 3 replies
- 847 views
I was in the admin area - logged in under a different user and now it won't reset or go back to the admin. I still have access to the admin area, but the front end is stuck on this page. Is there a way to get it unstuck? Will it time out and then go back to my profile? I don't see under their account area a way to 'logout' Needing help here- suggestions?
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 438 views
Hi. I upload the images from my website and it doesn't allow me to upload them with http or https. I have tried activating and deactivating the SSL option and it doesn't work either. Someone knows? Thanks greetings.
Last reply by JoNaDo18, -
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- 1 follower
- 5 replies
- 338 views
Morning all, So last night I did an upgrade of the forum software then went to bed. Woke up to messages saying that people were not able to post. My team member turned off all the integrations but it made no difference. I took a look this morning and realised he missed some plugins so I turned them all and and service was restored. In an effort to find which plugin it was I started turning things back on. Most of it was back on when suddenly I'm not getting a 500 error. The site and the admin panel are down which is strange (https://www.celica-club.co.uk/forum/index.php?act=idx). The plugin should not have taken down the admin panel as well? As the admin panel…
Last reply by Marc Stridgen, -
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- 1 follower
- 6 replies
- 350 views
Hi, I noticed that when I open a page with a file comment that contains a Redit embed, it immediately loads the Redit page taking me away from the page of my community. I couldn’t see the comment as there is no way to stop it loading in the browser so I found it in the database: <div class="ipsEmbeddedOther"> <iframe allowfullscreen="" data-embedid="embed3293672328" data-embed-src="<___base_url___>/index.php?app=core&module=system&controller=embed&url=https://www.reddit.com/r/betterCallSaul/comments/wcuv1h/hey_everyone_ive_scoured_the_internet_and_created/"></iframe> </div> Is the Redit rich-embed broken or…
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 355 views
Again, I messed up on the theme update now the default theme is light, and messed up. I need to restore the default original theme in darker background color, if there's away please show me how to, so I do not have to revert back my theme again; but if I cannot then I want and need to restore my website to September 17 please, thanks!
Last reply by Jim M, -
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- 3 replies
- 272 views
Hi! We just updated a few plugins/disabled old plugins and now got this on the front end. It's appearing across all themes. Any ideas? [[Template core/front/global/userBar is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by Randy Calvert, -
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- 2 followers
- 4 replies
- 409 views
No idea what's going on. As of yesterday, whenever I would post a link on Facebook, it worked perfectly. Unfortunately, yesterday afternoon, out of nowhere and right after I posted a WORKING link, I tried posting another link and the image preview for the uploaded image stopped working and redirected to my forum logo. I tried using the Facebook debugger and this is the error I get: Provided og:image URL, [URL HERE} encountered an unknown error. Response Code: 200 Any help would be greatly appreciated,
Last reply by Padgoi_the_Djagloi, -
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- 3 followers
- 6 replies
- 305 views
The navigation menu does not work as expected on an iPad in landscape mode. Top level items require two taps instead of one, whether or not they have sub-items present. When there are sub-items, the first tab displays the sub-items below the top level items but does not take you to the corresponding page if the top item is a link. This can be reproduced on all Invision Community websites that are using a stock invision template and no 3rd party plug-ins or applications. For example I was able to reproduce it with https://www.ic-essentials.com/
Last reply by David N., -
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- 1 follower
- 7 replies
- 371 views
Hi is it possible that we could remove the old URL that's set for our license? I've got our forum migrated successfully to 4.7 and I'd like to point to the forum from a new domain so that I can test it before we move to the cloud-hosted offering. Thanks
Last reply by Marc Stridgen, -
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- 1 follower
- 5 replies
- 458 views
This... results in this (as expected)... But this... Results in this...
Last reply by Nathan Explosion, -
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- 1 follower
- 3 replies
- 372 views
The filters for the Providers list are broken: https://invisioncommunity.com/third-party/providers/ Here's a list of issues: If you filter by Theme Design it shows only 4 results instead of 20. If you filter by Plugin Programming it shows only 6 results instead of 21. If you filter by Complex App Programming it shows only 5 results instead of 16. If you filter by Data Conversion it shows only 5 results instead of 21. If you filter by External Integrations it shows only 5 results instead of 17. If you filter by Long Term Projects it shows only 5 results instead of 25. If you filter by Pages CMS it shows only 4 results i…
Last reply by teraßyte, -
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- 2 followers
- 4 replies
- 320 views
Due to an Admin mistake, it seems that a general Ban on all IP's is instated, so I cannot log in with my Admin credentials and consequently open my Admin CP. How can I get technical support via e-mail ? What plan does allow that and how can I pay for an upgrade ?
Last reply by Adrian Pricina, -
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- 1 follower
- 11 replies
- 654 views
Why are hidden posts searchable for users with view permission and scheduled/unapproved posts aren't?
Last reply by Daniel F, -
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- 1 follower
- 7 replies
- 359 views
Hi guys. I have moved to a new server and over the days this has happened, that you cannot write messages either in posts or in private messages. Import the SQL from plesk and then change the password in the config. Anyone else has happened? Thank you very much for your help. All the best.
Last reply by JoNaDo18, -
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- 4 replies
- 442 views
Hello, I just logged into the Client Area and noticed that my renewal on 8/31 was canceled. This is odd as my card was charged, and my license shows that it has been renewed into May 2024. Additionally, I’m seeing a set of “V5 upgrades” being charged. Can you help me understand what these are and what’s happening? After renewing, my forum now hasn't been working correctly in addition to these questions and I'm trying to troubleshoot it. Thank you,
Last reply by teraßyte, -
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- 1 follower
- 16 replies
- 517 views
Hello, I recently had a malware attack on my site and I believe it has caused damage to the files of my community. When attempting to load into my forum I get the following error. I highly suspect that files were damaged in the malware attack and need to be replaced, but I want to know how to do this in the safest way possible as to ensure no data loss. My site was not on the absolute latest release, and without access to the ACP I am unsure how to check what version I am running. I am the only developer on this community, and it is a hobby of mine that I have been running for 15 years. I don't have a web admin to turn to for help since it is just me, so any help …
Last reply by Miss_B, -
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- 9 replies
- 388 views
Hello, in the support module, I am accessing the "phpinfo" option and I get this error. Error: Call to undefined function IPS\core\modules\admin\support\phpinfo() (0) #0 /home/XXXXX/public_html/foro/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\support\_phpinfo->manage() #1 /home/XXXXX/public_html/foro/applications/core/modules/admin/support/phpinfo.php(38): IPS\Dispatcher\_Controller->execute() #2 /home/XXXXX/public_html/foro/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\support\_phpinfo->execute() #3 /home/XXXXX/public_html/foro/paneladm/index.php(13): IPS\_Dispatcher->run() #4 {main}
Last reply by Miss_B, -
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- 1 reply
- 158 views
I've got an empty notification of Members requested Account Deletion: which has been there for a few weeks. There was a member in there, which I deleted through the members area so I could keep their posts as Guest posts (I wasn't sure if I could do that through the notification itself). But since removing the member, the notification albeit empty now has remained.
Last reply by Jim M, -
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- 4 replies
- 352 views
Hey, I have an old pretty much archived forum - that I would like to revive, for nostalgic reasons. The problem is it doesn't even load at all, probably because the server has been through countless upgrades and all the functions in PHP that had specific syntaxes back then aren't the same now....amongst another bunch of plugins and whatever else. I was wondering if it's possible to obtain versions of invision board that were released between then and now and run through upgrade procedures to get back to the old data?
Last reply by teraßyte, -
- 3 replies
- 295 views
We've got a few members who have somehow turned off the "last visited" part of their public profile. I don't remember this happening in the last ten years (it's still visible to me as the admin, but not to general members) I searched through the CP but don't see a way to disable this "privacy" feature. a) does anyone know how to prevent a member from hiding the last time they visited and less important b) is this a new feature?
Last reply by Adriano Faria, -
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- 1 follower
- 4 replies
- 299 views
Hi, Wondered if anyone else is suddenly receiving an influx of spam? We've had to ban around 10 accounts in the past couple of hours. Our spam settings are fully configured so not sure what's going on and how we can prevent? We've had to opt to manually approve new members as a short term measure. Any advice would be appreciated! Settings: Invisible ReCAPTCHA Plus the below: A flavour of the gorgeous spam we're currently getting
Last reply by LiamH, -
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- 2 followers
- 4 replies
- 465 views
Some reason xmlprc.php is constantly getting hit. Should I worry? If yes, best way to block them.. why are they keep hitting that file?
Last reply by Stuart Silvester, -
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