JoNaDo18 Posted September 17, 2023 Share Posted September 17, 2023 Hi guys. I have moved to a new server and over the days this has happened, that you cannot write messages either in posts or in private messages. Import the SQL from plesk and then change the password in the config. Anyone else has happened? Thank you very much for your help. All the best. Link to comment Share on other sites More sharing options...
teraßyte Posted September 17, 2023 Share Posted September 17, 2023 Try clearing the cache from the Support page in ACP. Link to comment Share on other sites More sharing options...
JoNaDo18 Posted September 17, 2023 Author Share Posted September 17, 2023 2 hours ago, teraßyte said: Try clearing the cache from the Support page in ACP. I have done. Could it be because it is in a cloud with shared vcpu? Link to comment Share on other sites More sharing options...
teraßyte Posted September 17, 2023 Share Posted September 17, 2023 That shouldn't be a problem. Clearing the cache should have fixed it if it was a JavaScript issue, but maybe the problem is somewhere else. Are there any errors in your browser's console when you open a page with the editor? Link to comment Share on other sites More sharing options...
JoNaDo18 Posted September 17, 2023 Author Share Posted September 17, 2023 1 minute ago, teraßyte said: That shouldn't be a problem. Clearing the cache should have fixed it if it was a JavaScript issue, but maybe the problem is somewhere else. Are there any errors in your browser's console when you open a page with the editor? Yes: Link to comment Share on other sites More sharing options...
teraßyte Posted September 17, 2023 Share Posted September 17, 2023 Based on the error, it's a problem related to the ipspage plugin for CKEditor. 🤔 Try re-uploading the ZIP file from your client area to the server, and clear again the cache in ACP. If that still doesn't work maybe you could try resetting the editor's toolbar in ACP: EDIT One more thing, have you tried if the issue happens also with the default IPS theme? Link to comment Share on other sites More sharing options...
Nathan Explosion Posted September 17, 2023 Share Posted September 17, 2023 If I was you, as you have moved server, then I would be checking the storage paths are correct in the ACP. It's somewhere in there, can't remember the location. Link to comment Share on other sites More sharing options...
Solution JoNaDo18 Posted September 17, 2023 Author Solution Share Posted September 17, 2023 56 minutes ago, teraßyte said: Based on the error, it's a problem related to the ipspage plugin for CKEditor. 🤔 Try re-uploading the ZIP file from your client area to the server, and clear again the cache in ACP. If that still doesn't work maybe you could try resetting the editor's toolbar in ACP: EDIT One more thing, have you tried if the issue happens also with the default IPS theme? 30 minutes ago, Nathan Explosion said: If I was you, as you have moved server, then I would be checking the storage paths are correct in the ACP. It's somewhere in there, can't remember the location. Thank you very much for your help. I managed to fix it by restoring a previous backup. I don't know what must have happened. Still, thank you very much. A hug. Link to comment Share on other sites More sharing options...
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