Hello,

I just logged into the Client Area and noticed that my renewal on 8/31 was canceled. This is odd as my card was charged, and my license shows that it has been renewed into May 2024. Additionally, I’m seeing a set of “V5 upgrades” being charged. Can you help me understand what these are and what’s happening? After renewing, my forum now hasn't been working correctly in addition to these questions and I'm trying to troubleshoot it. 

Thank you,

8 hours ago, PurpleSparkles said:

Hello,

I just logged into the Client Area and noticed that my renewal on 8/31 was canceled. This is odd as my card was charged, and my license shows that it has been renewed into May 2024. Additionally, I’m seeing a set of “V5 upgrades” being charged. Can you help me understand what these are and what’s happening? After renewing, my forum now hasn't been working correctly in addition to these questions and I'm trying to troubleshoot it. 

Thank you,

Try contacting Invision directly!
https://invisioncommunity.com/contact-us/

 

Please be advised I have moved this to a ticket for you so we can discuss your billing in private. 

1 hour ago, Jim M said:

Please be advised I have moved this to a ticket for you so we can discuss your billing in private. 

How do I view the ticket? Thank you.

7 minutes ago, PurpleSparkles said:

How do I view the ticket? Thank you.

Check your emails.