It is scary, we had the exact same thing. During the NFL Draft on an NFL fan site. Very frustrating we never had problems on classic hosting. Now we are paying much more and it seems like there are always problems on big traffic days.
We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in.
Two questions:
1. Is whatever issue it was, fixed?
2. Can everyone get on now without clearing cache?
Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.
This is so exciting. Would love to have an AI instance that has read every one of our posts and is available for questions. Tell me what x user said about this event in 2021.
Big dreams, I know. 🙂
I still haven't received a response. My primary email never receives them and I am not sure why. I put an alternate email on file, can someone send the ticket info and response to my secondary email? Thanks.
This is the exact same experience for us. We never had issues on our dedicated server. I love the idea of being able to scale with cloud hosting for our bigger traffic days. So far that hasn't been the experience and I am hearing it from the community.
Thank you, I had sent an email but I will do it this way going forward. Please add my alternate email to the ticket, for some reason my primary email never receives them. Much appreciated.
So last night, we experienced an outage. It looks like that was related to the other issue that was posted. But we are an NFL football site and users are telling me that they see this message often on game day.
Game day is our biggest day of the week \ year.
I am not sure how to open a ticket. But we definitely need help, we upgraded to the cloud to be able to scale better on game day. Let me know how we can get things looked at. Thanks.
I just PMed you Marc. Thanks for the update, it is good to know it is being worked out. Whatever needs to be done, deactivating all third party stuff etc. Hopefully all users can get back in soon. Thanks.
Marc,
Thanks but I still haven't received the email that was sent over the weekend
We've been down three days, please help.
Thanks,
Phil
Now people are saying they are getting server 500 error messages.