Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issue upgrading forum
- Last reply by teraßyte,
22,712 topics in this forum
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One of the challenges when managing an online forum is to make sure people get properly notified when their question receives an answer. Too often, notification emails are considered as spam and blocked before the recipient has a chance to see them. It's frustrating to keep hearing that some members had no idea someone had answered a question they'd posted on my site, which unfortunately happens on a regular basis. I believe this can be improved upon. I've experienced two types of issues with invision notification emails. The notifications emails are sent by my community in the cloud, but they go in the recipient's spam box. The notificati…
Last reply by David N., -
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- 1 reply
- 199 views
We have had the problem on our forum for quite some time that the date/time format is not correct. There will then be a %s, nothing more. I've already searched the support section, but I can't find anything. Can someone help me?
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 254 views
Hi, I try to create a block (in Pages) sort by Last updated date but the block doesn't work. Maybe I missed something (especially since I don't see anyone talking about it) but if I edit a record (regardless of the modified field) the block is not updated (If I change the title, content or anything else the record doesn't go to the top). Can you confirm to me that there is indeed a problem with this? Or maybe sorting by last update doesn't work as I think ?
Last reply by scaz, -
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- 1 follower
- 3 replies
- 335 views
Hello, I updated to the latest version 4.7.16 today. But after the update, the editor no longer works. When I try to click on the reply box or the reply button, the editor does not open. I have also noticed in the backend that all editor fields are simply displayed as an empty box (without content). How can I fix this problem?
Last reply by Apfelstrudel, -
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- 1 follower
- 10 replies
- 578 views
Is this a bug or something specific to our installation? It's really proving to be problematic!
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 465 views
I'm using the invision community server to sent email, but today can't sent out the email error log showing ""You have exceeded your messaging limits" I change sent out quantity from 1200+ to 2 people also cannot
Last reply by Jim M, -
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- 4 replies
- 293 views
When prospective Members click on "Sign Up" and fill out the form that appears and press "Create My Account," nothing happens. My Message Board was able to accept new Members up until just a couple of weeks ago. Can anyone help with this? Here is a link to the Message Board: https://ericcarmen.com/forums/ Feel free to try and Sign Up. I checked and double checked all of the preferences but I'm stumped. Thanks in advance. Bernie
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 592 views
**Self Hosted Community** Hi all, Recently, I've been getting several emails from new members saying they did not receive their access. As always, I reply asking if they've searched into all their folders (spams...). And each time, they say they've looked and there's nothing nowhere. So I did the test myself with a gmail email address and... no automatic access email nowhere. PS: I did not seem to have this kind of problem before the Google and Yahoo DMARC mess but maybe it is a completely different reason.
Last reply by teraßyte, -
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- 2 followers
- 1 reply
- 279 views
I do not get any email notifications from this site, neither support tickets. The email address is valid and in use daily. I do get notifications from accounts@invisionpower.com but not from noreply@invisionpower.com or support@invisionpower.com Can you please check, if email in my account is somehow blacklisted in your system? Thank you!
Last reply by Marc, -
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- 1 follower
- 24 replies
- 555 views
I have enabled for myself to receive an email when I receive a PM on my forum but I don't seem to be getting any. I have checked my junk but nothing there. I asked one of my admins if she gets them and she said yes.
Last reply by Buttercup, -
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- 2 followers
- 2 replies
- 263 views
Hello, suddenly we have a problem setting the thumbnail covers in the video gallery and no error is returned. It's simply no longer possible to set the thumbnail images, but the video, itself, is correctly playable by members of our community. The previous uploaded thumbnails are still there and they're all visible. The problem did not exist before the latest update 4.7.16 (update which ran without any issues). We attach a video showing the problem. cover_not_loaded_in_video_invision.mp4
Last reply by Rulex, -
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- 4 replies
- 636 views
If you go to this link, clicking page 1 in the pagination does not do anything at all. you can go to other pages, but it requires a full redirect, not a smooth content replace with javascript. Scroll down a bit before clicking, and notice how you'll end up on top of the page afterwards. https://invisioncommunity.com/forums/forum/497-technical-problems/page/3/ This will only happen if the forum you view have a sub-forum. Works perfectly fine here
Last reply by Stuart Silvester, -
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- 3 followers
- 9 replies
- 767 views
This combination to restrict link posting isn't working: Posts aren't help for moderation approval even for groups that can't bypass content moderation. Also tested on a fresh install. Not working. Thank you.
Last reply by Adriano Faria, -
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- 1 follower
- 3 replies
- 349 views
Can someone help, I'm getting a Consent requirement? There is no CMP warning in GAM for the OAL Forum. Can we please check that the CMP is firing? It doesn't seem to be on my machine. https://admanager.google.com/21784358039#admin/policy_center/issues/details/site/Zm9ydW1zLm91dGFuZGFib3V0bGl2ZS5jby51aw== Thanks <!-- InMobi Choice. Consent Manager Tag v3.0 (for TCF 2.2) --> <script type="text/javascript" async=true> (function() { var host = window.location.hostname; var element = document.createElement('script'); var firstScript = document.getElementsByTagName('script')[0]; var url = 'https://cmp.inmobi.com' …
Last reply by Marc, -
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- 2 followers
- 5 replies
- 435 views
In Google Search Console, my sitemap isn't detected? Under status, it simply says: Couldn't fetch When I submit it manually, Google Search Console says: Sitemap could not be read
Last reply by David N., -
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As per the title, the implementation of the extension's EditorLocations::attachmentLookup() method is inconsistent when you don't allow attachments. No matter how I implement it, or which exception I throw, it won't work for all locations. 1) \applications\core\extensions\core\EditorMedia\Attachment.php (lines 140-156): The code checks if the method exists before calling it. The code checks for 2 exceptions being thrown: \LogicException \BadMethodCallException if( method_exists( static::$loadedExtensions[$map['location_key']], 'attachmentLookup')) { try { $url = static::$loadedExtensions[$m…
Last reply by Marc, -
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- 6 followers
- 21 replies
- 968 views
I have set the constant BULK_MAILS_PER_CYCLE to 100, however bulk emails are still being sent out at 400 a time. \define( 'BULK_MAILS_PER_CYCLE', 100 ); Thus my emails are getting temporarily deferred due to unexpected volume. Is this correct or am I missing something here? 🙂
Last reply by Cach Doan, -
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When the OP starts the topic as anonymous, the last commenter name shows as anonymous regardless it doesn't post as anonymous in the topic lists Expected: Only show anonymous name when the Last Poster, posted indeed as anonymous. Default template I tested in original theme, however the problem still exists. I disable 3rd party app and plugin first then through test
Last reply by Allan - TheTechTribe, -
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- 3 followers
- 16 replies
- 787 views
I just noticed a notice on my Board for a Patch. It says to go to System-Support and apply the Patch from top left box. Ive gone to AdminCP -System-Support and can’t for the life of me find said Patch box. Assistance please.
Last reply by Jim M, -
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- 3 followers
- 45 replies
- 1.8k views
Yesterday i set that IP addresses of members shall be deleted after 30 days. But even today, when in downloas PII data, older IPs are still there. How to fix this?
Last reply by Matt, -
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- 2 followers
- 1 reply
- 224 views
The ip address purge appears to be working fine on a live site for members, however the nexus transactions ip appears to be kept So I am wondering if this is a known issue, working as intended or a setting that I may have missed?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 287 views
Hello. The navigation on the forum does not work; when you try to go from page 5 to the first, it is impossible to make the transition!
Last reply by Marc, -
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- 3 followers
- 7 replies
- 381 views
Hi IPS Support, One of my users reported that a JPG photo uploaded to the Forums becomes very saturated. He sent a ZIP of the photos and I tested it myself by uploading the same JPG photo to a test forum tpoic. I can confirm that the JPG does get saturated when uploaded. When I uploaded other random photos, they were not saturated. Link to topic can be privately provided due to personal content. Please advise
Last reply by Randy Calvert, -
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- 2 followers
- 1 reply
- 232 views
On my Invision Community, I use the Events feature extensively. There is an annoying 'bug' on the "Overview" page of the events section. On this page the events are shown in order that they occur that month. When you have an event which repeats multiple times that month, the next occurrence of the event is shown in the correct position relative to the current date. However the date label shows only the first time the event occurs that month. See my screenshot below for an example. The event which I have highlighted with an arrow repeats on 07 Mar, 14 Mar, 21 Mar, 28 Mar that month. The position of the event is correct, because today is 18 Mar and the next …
Last reply by Marc, -
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- 1 follower
- 7 replies
- 286 views
Hello everyone, Since around mid-January we've been experiencing a problem with the number of views displayed on certain topics. Some topics randomly go from 50 views to over 1k views in a matter of hours. Some are even at over 4k. However, when I look at visits to the community via Google Analytics, I don't see anything unusual. I've reset the caches, disabled all plugins and installed applications, but it still doesn't help. Thanks for your help.
Last reply by Olmyster, -
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