MaNiAc LRSC Posted February 15 Share Posted February 15 Yesterday i set that IP addresses of members shall be deleted after 30 days. But even today, when in downloas PII data, older IPs are still there. How to fix this? Link to comment Share on other sites More sharing options...
Daniel F Posted February 15 Share Posted February 15 Are your background tasks working? Have you applied the latest patch? Link to comment Share on other sites More sharing options...
MaNiAc LRSC Posted February 15 Author Share Posted February 15 Usually they work. Yes. Can you have a look? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 15 Share Posted February 15 Please could you provide an example user where IPs have not been removed? Link to comment Share on other sites More sharing options...
MaNiAc LRSC Posted February 15 Author Share Posted February 15 Have a look at User "sloth" in my community for example Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 15 Share Posted February 15 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
MaNiAc LRSC Posted February 18 Author Share Posted February 18 Hi, i updated and doublecheck the Admin CP Access access deatils. htacess and ssh detail not needed and not working. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 9 hours ago, MaNiAc LRSC said: Hi, i updated and doublecheck the Admin CP Access access deatils. htacess and ssh detail not needed and not working. Should this need escalating, we will need those details. I have taken a look at that user, and while they do indeed have a few email addresses showing, all of those have been used in the last 30 days, so would not be deleted under the rules you have set up Link to comment Share on other sites More sharing options...
MaNiAc LRSC Posted February 19 Author Share Posted February 19 I'm talkink about stored IP addresses, not email addresses at this point. According to the Member History ******** was last used at 04/17/2023 ******* was last used at 04/17/2023 ******** was last used at 06/05/2022 So it's stored longer than 30 days. Or do i misinterpret something ? This user has e.g. a even longer "history": Member History Besides that, it would be interesting how to delete certain PII data after 30 days like the IP addresses. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 I have removed the IPs there, but I have them hidden so we can see them. Please update your ftp access details also as this will need to be escalated Link to comment Share on other sites More sharing options...
MaNiAc LRSC Posted February 21 Author Share Posted February 21 ssh access details have been updated. Link to comment Share on other sites More sharing options...
Jim M Posted February 21 Share Posted February 21 I have transferred this to a ticket. Please watch your email for further correspondence. Link to comment Share on other sites More sharing options...
Canis Posted February 22 Share Posted February 22 We have the same problem. Pruning is set to 3 months, but IP's are still kept up to more that 2 decades ago. As far as I can tell it's the same for all members. Link to comment Share on other sites More sharing options...
MaNiAc LRSC Posted February 22 Author Share Posted February 22 i got feedback on my ticket that it is a bug in the software. I told them, that i have to stress out that violating current laws regarding PII can mean severe penalties for those running a community. That's why i urge invision to bring up a quick solution and not wait for an upcoming release. Answer was: I'll see if we can release a patch for this once my code changes were reviewed and merged for the next release. Link to comment Share on other sites More sharing options...
DawPi Posted February 22 Share Posted February 22 For anyone interested I have something like this: https://forum.invisionize.pl/files/file/920-dp45-delete-ip-addresses-device-history/ Link to comment Share on other sites More sharing options...
Canis Posted March 7 Share Posted March 7 On 2/22/2024 at 2:05 PM, MaNiAc LRSC said: I told them, that i have to stress out that violating current laws regarding PII can mean severe penalties for those running a community. This is a serious problem, especially for us in the EU. Will it be fixed in 4.7.16? Link to comment Share on other sites More sharing options...
Solution Jim M Posted March 7 Solution Share Posted March 7 6 minutes ago, Canis said: This is a serious problem, especially for us in the EU. Will it be fixed in 4.7.16? I have pinged our developer team to get an exact answer here. However, it should be in a coming release. 1 minute ago, Jim M said: I have pinged our developer team to get an exact answer here. However, it should be in a coming release. Got an answer. This is indeed in our upcoming here and currently is in 4.7.16 Beta 3. Link to comment Share on other sites More sharing options...
Canis Posted March 7 Share Posted March 7 Many thanks Jim. Jim M 1 Link to comment Share on other sites More sharing options...
Canis Posted March 13 Share Posted March 13 On 3/7/2024 at 6:05 PM, Jim M said: This is indeed in our upcoming here and currently is in 4.7.16 Beta 3. Can't find it the the 4.7.16 Release Notes? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 13 Share Posted March 13 5 minutes ago, Canis said: Can't find it the the 4.7.16 Release Notes? I assure you the fix is there 🙂 Link to comment Share on other sites More sharing options...
DawPi Posted March 13 Share Posted March 13 1 hour ago, Canis said: Can't find it the the 4.7.16 Release Notes? Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 13 Share Posted March 13 1 hour ago, DawPi said: Just to make sure that @MaNiAc LRSC does think they're going crazy, I added that after they pointed it out! DawPi 1 Link to comment Share on other sites More sharing options...
DawPi Posted March 13 Share Posted March 13 I know. I have own copy of each release texts and noticed it too. Link to comment Share on other sites More sharing options...
Canis Posted March 14 Share Posted March 14 Thanks Stuart, I thought I was going crazy.. 🙂 Looks like there still are IP's that are not pruned: Registration Poll votes Member history Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 14 Share Posted March 14 2 hours ago, Canis said: Thanks Stuart, I thought I was going crazy.. 🙂 Looks like there still are IP's that are not pruned: Registration Poll votes Member history I cannot reproduce any issues with these being pruned. The IPs are being removed as expected. We still have two settings for this that are becoming redundant, make sure that you have AdminCP > Settings > Posting > Prune IPs configured. We'll be looking to simplify this in future. Link to comment Share on other sites More sharing options...
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