Buttercup Posted March 17 Share Posted March 17 I have enabled for myself to receive an email when I receive a PM on my forum but I don't seem to be getting any. I have checked my junk but nothing there. I asked one of my admins if she gets them and she said yes. Link to comment Share on other sites More sharing options...
Jim M Posted March 17 Share Posted March 17 Unfortunately, we cannot comment what is happening after our software hands it off to your email provider, but I can confirm that your notification settings are set correctly. Could you please let us know your display name or ID? Buttercup 1 Link to comment Share on other sites More sharing options...
Buttercup Posted March 17 Author Share Posted March 17 8 minutes ago, Jim M said: Unfortunately, we cannot comment what is happening after our software hands it off to your email provider, but I can confirm that your notification settings are set correctly. Could you please let us know your display name or ID? Catsmother is my username 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted March 17 Share Posted March 17 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Buttercup 1 Link to comment Share on other sites More sharing options...
Buttercup Posted March 17 Author Share Posted March 17 5 hours ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Updated my details 🙂 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 18 Share Posted March 18 Please ensure you have provided the email used to log in. At present you have display name, however your site uses email Link to comment Share on other sites More sharing options...
Buttercup Posted March 18 Author Share Posted March 18 5 hours ago, Marc Stridgen said: Please ensure you have provided the email used to log in. At present you have display name, however your site uses email Why am I not receiving them? any idea? Link to comment Share on other sites More sharing options...
Jim M Posted March 18 Share Posted March 18 29 minutes ago, Buttercup said: Why am I not receiving them? any idea? We have not been able to login to your ACP yet so we are unable to determine that. Buttercup 1 Link to comment Share on other sites More sharing options...
Buttercup Posted March 19 Author Share Posted March 19 On 3/18/2024 at 3:42 PM, Jim M said: We have not been able to login to your ACP yet so we are unable to determine that. Is there a problem with you logging in? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 19 Share Posted March 19 2 minutes ago, Buttercup said: Is there a problem with you logging in? Yes. As previously mentioned, you have added a display name into the login details on file. Your site uses email to log in, so we dont have the details for this Link to comment Share on other sites More sharing options...
Buttercup Posted March 19 Author Share Posted March 19 11 minutes ago, Marc Stridgen said: Yes. As previously mentioned, you have added a display name into the login details on file. Your site uses email to log in, so we dont have the details for this Ok should be fixed now 🙂 Link to comment Share on other sites More sharing options...
Solution Jim M Posted March 19 Solution Share Posted March 19 Thank you, I was able to login now. Looking at your profile, you have Push notifications active for receiving message notifications. With that active, the push notification would win, and you would not receive an email. You would need to disable push notification if you want only emails. Buttercup 1 Link to comment Share on other sites More sharing options...
Buttercup Posted March 19 Author Share Posted March 19 49 minutes ago, Jim M said: Thank you, I was able to login now. Looking at your profile, you have Push notifications active for receiving message notifications. With that active, the push notification would win, and you would not receive an email. You would need to disable push notification if you want only emails. Thank you. It seems this was indeed the issue. Thanks again with this, much appreciated 🙂 Link to comment Share on other sites More sharing options...
Buttercup Posted March 21 Author Share Posted March 21 @Jim M I am not receiving emails again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 21 Share Posted March 21 Have you disabled the above as mentioned? Link to comment Share on other sites More sharing options...
Buttercup Posted March 21 Author Share Posted March 21 13 minutes ago, Marc Stridgen said: Have you disabled the above as mentioned? Yep. They were working and now they are not Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 21 Share Posted March 21 Please provide me with an example user, and example item you believe you should have received notification from. We can then take a look for you Link to comment Share on other sites More sharing options...
Buttercup Posted March 21 Author Share Posted March 21 Just now, Marc Stridgen said: Please provide me with an example user, and example item you believe you should have received notification from. We can then take a look for you I only have 4 members altogether including myself. When we have PM'd each other I don't get any email to say that I have received a PM. when I originally made this post Jim said it is because I had push notifications and emails on so I would receive the push notification than an email. I turned the push notifications off and I was receiving emails but now I am not receiving them again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 21 Share Posted March 21 Are you all on the site testing this as you are online? If so, you would get the notification while you are on the site and wouldnt get the email Link to comment Share on other sites More sharing options...
Buttercup Posted March 21 Author Share Posted March 21 Just now, Marc Stridgen said: Are you all on the site testing this as you are online? If so, you would get the notification while you are on the site and wouldnt get the email I am now yes. but through the night I wasn't online and I had a PM but had no email. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 21 Share Posted March 21 I need to know who you are on the site pls Link to comment Share on other sites More sharing options...
Buttercup Posted March 21 Author Share Posted March 21 1 minute ago, Marc Stridgen said: I need to know who you are on the site pls Catsmother Link to comment Share on other sites More sharing options...
Buttercup Posted March 21 Author Share Posted March 21 I seem to be receiving them again 🙂 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 21 Share Posted March 21 Glad to hear things are working for you. I suspect this is more likely an issue on the side of your email, given what you are describing Buttercup 1 Link to comment Share on other sites More sharing options...
Buttercup Posted March 21 Author Share Posted March 21 36 minutes ago, Marc Stridgen said: Glad to hear things are working for you. I suspect this is more likely an issue on the side of your email, given what you are describing Yeah it does feel that way. Thanks for your help. Marc Stridgen and Jim M 2 Link to comment Share on other sites More sharing options...
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