Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Remove test installation that doesn't exist
- Last reply by georgebkk,
22,548 topics in this forum
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- 4 followers
- 22 replies
- 1.2k views
Hi. About 10 hours ago a member joined our community: there are two instances of the username, with the same email address. I had assumed that the account was duplicated somehow, but each accounts have their own posts and they are not the same. This appears to be a genuine member, so I do not wish either account to be summarily deleted without understanding the consequences of this. I've double-checked the username and email address - they are identical. When I view 'Member History', both accounts appear in the list, with registration actions duplicated for each account. Thanks.
Last reply by Aiwa, -
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- 2 followers
- 8 replies
- 608 views
My forum is currently running on v5.5.5-10.3.35-MariaDB-cll-lve I have upgraded my test forum to 4.7.2.1 and all seems to be fine so is this the recommended version of MariaDB? Currently running PHP 7.4 and IPS v4.5 on live board and will change to PHP 8 after the upgrade Anything else I should be aware of going from 4.5 to 4.7 (went from 4.6 to 4.7 on test board with no issues) Thanks
Last reply by teraßyte, -
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- 2 followers
- 1 reply
- 170 views
Hey 👋, anyone know if choosing Minimal UI in the Web App settings will show a Navigation bar on the bottom of IPhones when people have the web app set up on thier phones? I am doing some testing and don’t see a difference between standalone and Minimal. I love the idea of push notifications, but not having a back button when someone is viewing the forums is not great. secondly if I set the display mode to browser, would push notifications still be available? thanks
Last reply by Marc Stridgen, -
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- 1 follower
- 5 replies
- 324 views
Hi there, I have just realised that apparently admins should have the ability to "sign in as" any of the users of the forum. I don't seem to have this option available to me for some reason. Do you have any idea why that might be? From what I can tell it should be an option on their profile in Admin CP correct?
Last reply by Michael Collins, -
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- 3 followers
- 9 replies
- 441 views
I'm not sure why when I add my website to my home page on my iPhone, it just creates a bookmark to Safari instead of a PWA. I've tried without creating a manifest, I've tried creating a manifest and choosing Full Screen mode, both create a regular bookmark. Is there another setting I'm missing in my ACP? When I add this InvisionCommunity.com site to my home page on my iPhone, it creates a PWA as expected.
Last reply by Marc Stridgen, -
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- 3 followers
- 10 replies
- 344 views
Once you remove Commerce items from public menu, you can't reuse them? Direct links (External Links) works fine, but (sub)menu will disappear after click.
Last reply by Marc Stridgen, -
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- 1 follower
- 5 replies
- 346 views
Sorry for the dupe post (could not move topic from other forum)... my first non ticket-system request for help. Ref: TL;DR I've been chasing what caused a significant slow down on our site for unread content searches (nothing else appears slowed down) starting this Weds.... We have made no changes to anything on IPB. I did note that MySQL 8.0.36 may have been updated that day from 8.0.35. (ref: https://dev.mysql.com/doc/relnotes/mysql/8.0/en/news-8-0-36.html). example of slow query. www.yoursite.com/discover/unread/ Nothing else on the site seems to have obviously slowed down on our site except this query. I've tried flushing caches, rebui…
Last reply by Fast Lane!, -
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- 3 followers
- 3 replies
- 405 views
Spammers appear to have picked up a new trick by undoing hyperlink formatting in their posts making it harder for people to report those spam posts. The links look like normal inline text. Is there a way to prevent users from changing the default <a> formatting on the forums so they can't mask hyperlinks?
Last reply by The Britain, -
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- 1 follower
- 4 replies
- 251 views
Am trying to translate the lang key activity_member_reacted Text <img src="<fileStore.core_Reaction>/%s" width='20' height='20' data-ipsTooltip title="%s" alt=''> %s reacted to %s: %s Have try with chrome, safari, and when its save take me to index translation page every time, I also tried translate the lang key direct in file and import it without success so something is going on here . seems this <fileStore.core_Reaction>/%s get blocked in browser but is strange because I can't even import it after edit the core file either. Any help would be sweet 🙂
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 266 views
We host all our internal and external knowledge base articles in our databases and for some reasons those are all gone and in the admincp it is saying I have to upgrade to see the feature? Even though we definitely shouldn't have to. Help please! Our support team is having a meltdown 😅
Last reply by Marc Stridgen, -
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- 6 followers
- 83 replies
- 5.1k views
Something just happened. My community (in the cloud) was down (error 504 - see below) and this website (invisioncommunity.com) was giving me a gateway error. Now my site is working but very, very slow.
Last reply by Marc Stridgen, -
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- 2 followers
- 13 replies
- 594 views
Hi there. Have a problem with downloading images on forum. Options is without restrictions. Why users can't download images on forum?
Last reply by Marc Stridgen, -
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- 4 followers
- 11 replies
- 578 views
How can I prevent a banned user from reacting to posts? I don't want them to be able to do a darn thing actually. Not read forums. No change his password. Not respond to private messages. Etc.
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 583 views
Hello, I would like to disable archiving (Cloud). Well over 3m posts. This is causing us very significant problems. I have upped the limit to 12 years (the maximum allowed), but this is not good enough. Content goes back 19 years, and we still have active members who joined from that period. We also have some members who return many years later and most (or even all) of their content has disappeared from their profile and searches. Other members cannot seek out the old content from a member they find interesting or useful. I have a member who returned just today - only 803 of her 3,281 posts are practically accessible. I am also planning to soon send a…
Last reply by Marc Stridgen, -
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- 1 reply
- 285 views
Can someone help with this error? thank you! TypeError: array_values(): Argument #1 ($array) must be of type array, null given (0) #0 /home/admin/public_html/init.php(931) : eval()'d code(60): array_values(NULL) #1 /home/admin/public_html/applications/cms/sources/Fields/Fields.php(1358): IPS\cms\stopshouting_hook_stopshoutings_noformatter->applyFormatter('Camel Spins') #2 /home/admin/public_html/applications/cms/sources/Records/Records.php(1782): IPS\cms\_Fields->displayValue('Camel Spins') #3 /home/admin/public_html/system/Patterns/ActiveRecord.php(335): IPS\cms\_Records->get__title() #4 /home/admin/public_html/applications/cms/sources/Records/Records.php(168…
Last reply by Daniel F, -
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- 2 followers
- 3 replies
- 277 views
Not sure this is a bug or intended behaviour, but I set up a Rule on my community to award Points and a Badge whenever the following conditions are met: Content is Promoted (Promoted to Our Picks) Content is a Topic Topic was posted in [X, Y and Z] Forums I saved it, tried Promoting two such topics to Our Picks and didn't see the Badge being awarded. I checked AdminCP and it seems the correct number of Points were automatically rewarded (50 for this new Rule, +10 for triggering a separate Rule for any content being Promoted), but the Badge was not. The users in question have already been awarded this Badge. The idea is that the same Ba…
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 302 views
Hello. I want to turn off my club forums. I've disabled them in the AdminCP but they're still showing on the front end. I've cleared my cache and still no change. Is there a way I can get rid of them on the front end please? Thanks
Last reply by Marc Stridgen, -
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- 2 followers
- 16 replies
- 844 views
It has to be something simple - I had it working last night, but I can't remember what I did. I have a database named API - Image Hosting. I use Zapier to create a record in this database. I see Database and Author only - where are the fields for title and content? When I test I get the obvious error "TITLE_CONTENT_REQUIRED".
Last reply by Daniel F, -
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- 2 followers
- 8 replies
- 456 views
I uploaded yesterday Commerce module/folder (/public/applications/nexus/*) but I can't find Support features. Did I miss something? Also Stripe webhook is not working if it has anything to do with this.
Last reply by sulervo, -
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- 5 replies
- 258 views
Google cant find Analytics or Tag code even its installed. Anyone else has this problem?
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 425 views
Is there a Database Record Size limit? I am creating an article on our site that is longer than most that we have done in the past, but it is getting truncated every time I save in a specific spot. Is this intentional or a bug? Thank you, Steve K.
Last reply by Jim M, -
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- 8 replies
- 351 views
I cannot move posts anymore to my "Archives" subcategory. For instance, if I wanted to move a post from how to remove a Japanese rifle barrel into, "Archives", subcategory, "Barrels", it, along with everything under "Archives" is grayed out. In Admin CP I cannot find a way to fix this. Thanks.
Last reply by 319997_1415821693, -
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- 2 followers
- 9 replies
- 539 views
I publish article at 6.00 am. Later I found a typo, and change one letter in 5pm. After that, article says its published at 5pm. Why I can't choose orginal publish time? Article is published at 6am, not 5pm.
Last reply by Jim M, -
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Something I observed on another site where the grid display is the only option - just tested it on here, and same behaviour Switch to "Grid" view on the Forum index On a forum that has unread content, click the "Mark Forum as Read" icon You will observe that the strong effect on the forum title is removed, however the icon doesn't change from unread to read until a refresh is performed. Tested on desktop versions of Firefox, Edge, Chrome. I'll upload a video once someone replies to something on here.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 298 views
Dear Team, Please help us in solving that in invasion community Same user can log on to multiple devices at the same time .
Last reply by DawPi, -