sudo Posted March 7 Share Posted March 7 Hi We use opensearch and are on the latest ipb version. When I search as an admin I see 9 results for a term but when I use a test account with permissions (currently guest has no access) to read that forum, they can browse threads and see the thread I am searching for, they get no results. Is there something obvious I am missing? The test account primary group is "Member" but that group doesnt have read/write of the forums but they are part of a secondary group that has full access. Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 7 Share Posted March 7 I would need an example of the items they cannot see, and the name of the users, so we can take a look for you. sudo 1 Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 (edited) 1 hour ago, Marc Stridgen said: I would need an example of the items they cannot see, and the name of the users, so we can take a look for you. Hi Marc, I just thought I would ask if there was anything obvious that could be causing it. The group with access permissions was created after the searchdb rebuild on initial import. Edited March 7 by sudo Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 If they can't read the topic, they can't search for the topic currently. Search would search content and show snippets so may expose information you don't want those who don't have access to see. You can suggest a change to this in our Feedback forum 🙂 . Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 @Jim M the user can see the thread (and most threads) that should be in the search results, I also just confirmed by using the sign in as feature. Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 1 minute ago, sudo said: @Jim M the user can see the thread (and most threads) that should be in the search results, I also just confirmed by using the sign in as feature. I'm a little confused, you stated that they don't have access to read the forum and therefore don't have access to the topic. Could you please clarify? Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 (edited) 10 minutes ago, Jim M said: I'm a little confused, you stated that they don't have access to read the forum and therefore don't have access to the topic. Could you please clarify? I said when I use a test account (in this case a tester we have) with permissions to read that forum and thread the result doesn't show. If I go into the forum and see the thread I can read the thread but when I search that forum with a word in the title there are no results. I also said the default *guest* aka not logged in, does not have permissions to anything as a FYI really. Their primary group is Members which also has no read permissions but they are a member of a secondary group called dev testers which has permissions to nearly all area's. They also have moderator permissions as well but the moderator group does not have any permissions set for it yet. This is an importer test for testing before migrating. Hope that clarifies. As no one else is mentioning this I just figured I had misconfigured something so I was looking for pointers. Edited March 7 by sudo Link to comment Share on other sites More sharing options...
Solution Jim M Posted March 7 Solution Share Posted March 7 If you have permissions set correctly so that they can view top -> down each forum category, forum, topic, etc... then I would try rebuild your search index. Maybe something is wrong but if you continue to see a search for the same term available on one account but not another, we would need to review that further with the term, the accounts, and the topic(s) you believe they should see. sudo 1 Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 This is the permission the group has for the forum The weird thing is search does work a little for the user, they do get some results but I specifically know there is a topic there and it shows no results. Jim M 1 Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 49 minutes ago, sudo said: The weird thing is search does work a little for the user, they do get some results but I specifically know there is a topic there and it shows no results. If you'd like to share the user, topic you're expecting, and search term we can take a closer look for you 🙂 . Otherwise, we're at a stalemate moving forward, I'm afraid. Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 (edited) 33 minutes ago, Jim M said: If you'd like to share the user, topic you're expecting, and search term we can take a closer look for you 🙂 . Otherwise, we're at a stalemate moving forward, I'm afraid. No problem, I will PM you, like I said I just wanted to double check initially if I had missed something. EDIT: I cant PM you, can you open a conv for me as I need an extra detail to go along with the secure area details. Edited March 7 by sudo Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 28 minutes ago, sudo said: No problem, I will PM you, like I said I just wanted to double check initially if I had missed something. EDIT: I cant PM you, can you open a conv for me as I need an extra detail to go along with the secure area details. You can add these to the notes section of the access details are of the Client Area. That way all technicians who need to assist you can access 🙂 . Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 (edited) 27 minutes ago, Jim M said: You can add these to the notes section of the access details are of the Client Area. That way all technicians who need to assist you can access 🙂 . Yeah its not that, I need an email address you/all can access for the Cloudflare Zero Trust sign in. Edited March 7 by sudo Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 Just now, sudo said: Yeah its not that, I need an email address you/all can access for the Cloudflare Zero Trust sign in. That would not be something which we can provide. Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 3 minutes ago, Jim M said: That would not be something which we can provide. Are the IP's I was given a while ago still valid to whitelist? ENDING .32 .99 .137 .251 .142 .154 Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 2 minutes ago, sudo said: Are the IP's I was given a while ago still valid to whitelist? ENDING .32 .99 .137 .251 .142 .154 The .32 and .142 are still valid. Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 (edited) I have updated the notes area with what would basically be in a pm/ticket as I cant PM you and I dont want to put it public. Edited March 7 by sudo Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 43 minutes ago, sudo said: I have updated the notes area with what would basically be in a pm/ticket as I cant PM you and I dont want to put it public. Thank you. I do not see that the search index was rebuilt there. Could you please perform that first before we troubleshoot? sudo 1 Link to comment Share on other sites More sharing options...
sudo Posted March 7 Author Share Posted March 7 10 minutes ago, Jim M said: Thank you. I do not see that the search index was rebuilt there. Could you please perform that first before we troubleshoot? I didnt trigger it as I thought you may want to see it in its current state. It rebuilt at the point of completing the import. If you want I can retrigger now? It will take a few hours I suspect. Link to comment Share on other sites More sharing options...
Jim M Posted March 7 Share Posted March 7 Please rebuild it and let us know once it is done. Link to comment Share on other sites More sharing options...
sudo Posted March 11 Author Share Posted March 11 On 3/7/2024 at 9:39 PM, Jim M said: Please rebuild it and let us know once it is done. Rebuild worked, not sure why but the initial build after the converter seems to have gone a bit borked. I will see if it happens again when I do a fresh import test later but thanks again for your help. Link to comment Share on other sites More sharing options...
Jim M Posted March 11 Share Posted March 11 Glad to hear that resolved the issue 🙂 . sudo 1 Link to comment Share on other sites More sharing options...
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