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Can't unarchive topic?


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Hello, I am trying to unarchive a topic. I clicked the Moderation Actions drop down and chose "Unarchive". The topic still shows as archived. Now "Unarchive" is no longer displayed in the drop down. 

Edited by David N.
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Great, thanks Daniel. 

Is there a way for me to unarchive all the archived topics? I didn't realize that moving to the Cloud would archive all those topics and I surely still want them showing up in search results. 

The user guide states that archiving "is a power-user option designed for communities with millions of posts and a long history" — my community is only 140k topics and 850k posts.

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  • 2 weeks later...
On 2/7/2023 at 10:04 AM, Marc Stridgen said:

It can take quite some time, as it runs with traffic on your site, and is intentionally a gradual background process. 

The topics are still not unarchived. I suppose I must have a wrong setting somewhere? 

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32 minutes ago, David N. said:

The topics are still not unarchived. I suppose I must have a wrong setting somewhere? 

This process can take some time, especially if there is a large amount of records to go. The background tasks purposely takes it's time not to cause any inadvertent issues on your community. However, if you would like to provide the URL to the topic, we can verify what is happening.

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