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stoo2000

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stoo2000 last won the day on August 29 2014

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About stoo2000

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Community Answers

  1. I didn't get a ticket submitted so I could look at it on your site, but I did manage to reproduce the issue. A fix for it will be available soon.
  2. That does not sound right. If you can submit a ticket on my site with AdminCP access, I will look into this. - http://ipb.silvesterwebdesigns.com/support
  3. You're more than welcome to submit a support ticket with access information and I'll take a look. I doubt it's related though. All the background task does is read data from one location and insert it into another.
  4. Ah, I see why that is. I deleted the files that contains these instructions, but you still have it because it wasn't overwritten. I can push out an update with a blank file to fix this.
  5. If you were to click 'check for updates' in your AdminCP, you may be in for a pleasant surprise.
  6. Very soon ™ No, they're not. The delay is completely my fault and I am sorry for that. It will be available soon.
  7. I'm sorry I missed your reply. but again I'll say (like I have on every reply I've made here recently) Please go ahead and submit a ticket and we'll get your issue fixed 🙂
  8. That is specific to the addon author, with the 4.5 marketplace change we were given an entire page to put any additional information such as install guides etc. It doesn't look like many people are using it as intended though. Support topics are not really an 'official' thing or required, it's up to the author if they want to create one and link to it. Here's what I have and I'll continue to add items to the FAQ if they come up.
  9. Hmm okay, I've opened a bug report to make sure I review that and fix. The issue with Gmail is really an issue with Gmail, as noted above in the topic @Paul E. linked to, Gmail was sending out error messages indicating a permanent error (account does not exist). SES saw that and added that to their bounce statistics, then passed on the 'hard' bounce to SNS. All-in-all the software side of things worked very well and acted on that data. Unfortunately, GMail was sending out bad data.
  10. I have sent you an email 🙂 I'm waiting to get further access to look at SJ77's site to see what the exact bounce messages were from the Gmail incident. It seems odd (although I guess not unexpected if it thought those accounts did not exist) that Gmail would send out hard bounces when experiencing a temporary global outage.
  11. On the statistics page, each user has an 'unblock' button. You'll need to do them one by one though. I will add a feature suggestion to allow you to do more at a time, however some email platforms will also lower your reputation for removing addresses from the providers own block list.
  12. As always, you're more than welcome to submit a support ticket on my site for assistance. @SJ77 I would recommend submitting a ticket with access information so I can look at that, in all likely hood the provider you're using has been temporarily blacklisted with Gmail/Microsoft (this tends to happen fairly often with SendGrid when using their shared IPs). The 4.5 version should be approved available sometime this week.
  13. AdminCP > System > Support > System logs should give you more information about what's going on. I wouldn't expect it to be the latest update though, it was really quite minor.
  14. This is an issue with Invision Community, not this application (you're missing a column that should be there) - Running the support tool may offer to fix it for you. If you need technical support, please follow the link on the file listing 🙂
  15. Yes it is fully supported, if you're having an issue you're more than welcome to contact me for assistance. I am sorry for not replying as often as I should have, the application is very nearly done and should be available this week. You should see the feedback on the user hovercard, this has been a feature for years. Please feel free to submit a ticket if this is happening for you.
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