Rulex

I've sent you directly in private chat a VAT code to use for testing

Nope, we are on 4.7.16 and recently a customer experienced this same error message “The VAT number provided is not valid.”

Hi @Marc Stridgen, any update on this issue? We are currently experiencing the same problem and this is not allowing some customers to make a purchase on our Community.

Thanks Marc, I look forward to your update

Hello, suddenly we have a problem setting the thumbnail covers in the video gallery and no error is returned. It's simply no longer possible to set the thumbnail images, but the video, itself, is correctly playable by members of our community. The previous uploaded thumbnails are still there and they're all visible. The problem did not exist before the latest update 4.7.16 (update which ran without any issues). We attach a video showing the problem. cover_not_loaded_in_video_invision.mp4

Ok, Invoice ID 272, member ID 207

What information do you specifically need? I cannot share the community link publicly, the product I'm referring to on our store is "Academy Subscription"

Hi all, In our Store there is a product that was automatically renewed once a year. For internal reasons we disabled the renewal on that product and when asked by the options we also applied the change to products already purchased. Despite the change, in the following days we saw that the invoice for the renewal was still generated for one of our customers. We proceeded to delete it by hand but since other products are due to be renewed in the next few days we would like to understand how to avoid this. Thank you in advance

Ok, Thanks

Hi all, we noticed that there is the Allowed file types option with the allowed file extensions, there's a way to maintain all file types but just exclude a couple? (The non-Allowed File Extensions 🙂) Hi

Ok, thank you, my doubt now is a "different" one... why in both case we received only one?

Sorry if I explained me not in a clear way, I meat that both messages were received for a renewal (of the same product) #236 in October and the other one is for the invoice #223 of September, but we received them with 2 different format. We wanted to understand how it is possible

Thank you. But what we wanted to underline is that we received for the same thing 2 different messages, both email were received for the renewal of the same product, no one created the invoice, and no one marked as paid

Hi all, we are seeking for help in other to understand if there is a reason why the title of Invoices changed from the last month: In the following screenshots there are the title of the last 2 renewal of the last 2 moths: The product is the same, the customer is the same and to us seems to be just a renewal as the previous. Let us know if there is something we are missing. Additionally, is there a webhook to receive a notification every time an invoice got paid? Thank in advance

Hi all, when you are in the Client Area and go in My Details -> Alternative Contacts there is the chance to add an Email that has access to opening tickets and pay invoices: Will this contact also receive emails related to the original profile regarding that product (such as invoices notes or generic alerts on the selected product)? Otherwise, there is a way to receive emails not only at the address in section Account setting -> Email Address? Can we change the Display name in the Client Area? At the moment it is different from the one with which we can open the topics on the community (and we would like it to be Rulex for both). Thanks for your time.