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Rulex

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Everything posted by Rulex

  1. Rulex
    I've sent you directly in private chat a VAT code to use for testing
  2. Rulex
    Nope, we are on 4.7.16 and recently a customer experienced this same error message “The VAT number provided is not valid.”
  3. Rulex
    Hi @Marc Stridgen, any update on this issue? We are currently experiencing the same problem and this is not allowing some customers to make a purchase on our Community.
  4. Rulex
    Thanks Marc, I look forward to your update
  5. Rulex
    Hello, suddenly we have a problem setting the thumbnail covers in the video gallery and no error is returned. It's simply no longer possible to set the thumbnail images, but the video, itself, is correctly playable by members of our community. The previous uploaded thumbnails are still there and they're all visible. The problem did not exist before the latest update 4.7.16 (update which ran without any issues). We attach a video showing the problem. cover_not_loaded_in_video_invision.mp4
  6. Rulex
    Ok, Invoice ID 272, member ID 207
  7. Rulex
    What information do you specifically need? I cannot share the community link publicly, the product I'm referring to on our store is "Academy Subscription"
  8. Rulex
    Hi all, In our Store there is a product that was automatically renewed once a year. For internal reasons we disabled the renewal on that product and when asked by the options we also applied the change to products already purchased. Despite the change, in the following days we saw that the invoice for the renewal was still generated for one of our customers. We proceeded to delete it by hand but since other products are due to be renewed in the next few days we would like to understand how to avoid this. Thank you in advance
  9. Rulex

    Allowed File type

    Rulex replied to Rulex's topic in Feedback

    Ok, Thanks
  10. Rulex

    Allowed File type

    Rulex posted a topic in Feedback

    Hi all, we noticed that there is the Allowed file types option with the allowed file extensions, there's a way to maintain all file types but just exclude a couple? (The non-Allowed File Extensions 🙂) Hi
  11. Rulex
    Ok, thank you, my doubt now is a "different" one... why in both case we received only one?
  12. Rulex
    Sorry if I explained me not in a clear way, I meat that both messages were received for a renewal (of the same product) #236 in October and the other one is for the invoice #223 of September, but we received them with 2 different format. We wanted to understand how it is possible
  13. Rulex
    Thank you. But what we wanted to underline is that we received for the same thing 2 different messages, both email were received for the renewal of the same product, no one created the invoice, and no one marked as paid
  14. Rulex
    Hi all, we are seeking for help in other to understand if there is a reason why the title of Invoices changed from the last month: In the following screenshots there are the title of the last 2 renewal of the last 2 moths: The product is the same, the customer is the same and to us seems to be just a renewal as the previous. Let us know if there is something we are missing. Additionally, is there a webhook to receive a notification every time an invoice got paid? Thank in advance
  15. Rulex
    Hi all, when you are in the Client Area and go in My Details -> Alternative Contacts there is the chance to add an Email that has access to opening tickets and pay invoices: Will this contact also receive emails related to the original profile regarding that product (such as invoices notes or generic alerts on the selected product)? Otherwise, there is a way to receive emails not only at the address in section Account setting -> Email Address? Can we change the Display name in the Client Area? At the moment it is different from the one with which we can open the topics on the community (and we would like it to be Rulex for both). Thanks for your time.
  16. Rulex
    I found the culprit, it's iubenda privacy and cookie code, the new one is blocking everything
  17. Rulex
    Hi Marc, it's not a theme, but a simple custom CSS and all was perfectly working before. It seems something related to the new update v4.7.12
  18. Rulex
    Hi all, We have some product that manage licenses and when a member pays for the month, we renew his license. We were wondering if there was a way to get notified when member cancels the monthly payment of a product. Thank in advance,
  19. Rulex
    Hello we have a problem that has never occurred before. During the user registration process the captcha is not loaded and prevents the completion of the operation. The captcha, whatever it is - google, hcaptcha and others - appears only occasionally and randomly and, in this case, allows registration correctly. We do not have any captcha plugins installed and the Invision Community version is v4.7.12 I kindly ask for your assistance Regards Enrico
  20. Rulex
    Hi all, we noticed that a guest can host and be a moderator of a live topic (first image) but they can't attend a Live topic (second image) In case, wouldn't the opposite be more useful? Thank you in advance for your time
  21. Rulex
    Hi everyone, we would like to use live topics to share live from YouTube (and comment the live on the Topic). Is it possible for Guests to participate at least as watchers? Thank in advance for your time and reply
  22. Rulex
    Hi Marc, thanks for your reply, we've been able to identify and fix the issue.
  23. Rulex
    Hi all, when a member tries to press on the three dots of a comment in blog or gallery section the drop-down menu disappears (see the image below). This doesn't happen in forum section (we are in 4.7.10) Thank you in advance for your help
  24. Rulex
    Hi Lindy, thank you for the quick reply, there is a specific email where we can reach you to ask for the documents related to the ISO27001?
  25. Rulex
    Hi all, does anyone know if Invision has any security certification (ISO27001, SOC1, SOC2, SOC3, etc.)? In case, which? Do you know if they have any SAR (security assessment report)?
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