VahnPetit Posted March 22 Share Posted March 22 **Self Hosted Community** Hi all, Recently, I've been getting several emails from new members saying they did not receive their access. As always, I reply asking if they've searched into all their folders (spams...). And each time, they say they've looked and there's nothing nowhere. So I did the test myself with a gmail email address and... no automatic access email nowhere. PS: I did not seem to have this kind of problem before the Google and Yahoo DMARC mess but maybe it is a completely different reason. Link to comment Share on other sites More sharing options...
opentype Posted March 22 Share Posted March 22 I would suggest: go here and copy the email address https://www.mail-tester.com Open the email settings in the ACP and sent a test email to that Mail Tester email. Check the results. Which score do get and which recommendations? Link to comment Share on other sites More sharing options...
VahnPetit Posted March 22 Author Share Posted March 22 Thanks @opentype! It seems someone needs to authenticate... Is it something I have to do? I did it for my own email address (ConvertKit and Gsuite). Forgot to say several members are still not receiving notifications (when someone replies for example) but not all of them. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 22 Share Posted March 22 That is something you will need to take up with your mail provider, to ensure you have everything set up as you should have. Link to comment Share on other sites More sharing options...
VahnPetit Posted March 22 Author Share Posted March 22 1 minute ago, Marc Stridgen said: That is something you will need to take up with your mail provider, to ensure you have everything set up as you should have. Hi @Marc Stridgen! Do you where I can find the spf and DKIM info to verify the Invision emails? I may have missed an email from Invision about that? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 22 Share Posted March 22 As you are using your own email service, thats not something that would be provided by ourselves. Its something that would be provided by your email provider Link to comment Share on other sites More sharing options...
VahnPetit Posted March 22 Author Share Posted March 22 For the GMAIL/YAHOO thingy, I had to verify: ConvertKit (which sends emails on my behalf with my domain) Google (which sends emails on my behalf with my domain via Gsuite) For that, ConvertKit and Google both provided me with spf, dkim and dmarc to add to my domain DNS. Am I wrong thinking Invision sends emails on my behalf with a no-reply@vocalize.fr email address and that it should also be verified? Sorry if I'm completely mistaken. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 22 Share Posted March 22 It sends email from whatever you have set up in system->Settings->Email on your admin CP. It would indeed be that which would need to be set up correctly, and you would need to contact whoever sends the mail for that email address VahnPetit 1 Link to comment Share on other sites More sharing options...
VahnPetit Posted March 22 Author Share Posted March 22 Thanks @Marc Stridgen, do you recommend using something other than PHP for the email delivery method? Link to comment Share on other sites More sharing options...
Solution opentype Posted March 22 Solution Share Posted March 22 (edited) The initiation method isn’t the most important part. The optimization methods apply to all of them. Looking at the screenshots, your system mails go out directly from your server. So you need to make sure your DNS settings are optimized for that as well, not just for the external services like ConvertKit you use. In fact, it could be that adding DNS settings for those external service actually deligitimized sending mails from your own server. You need to make sure that all sending options are included in your DNS settings. You can check with your host. They probably have settings and information directly relating to SPF/DKIM/DMARC … I always optimize this stuff using the Mail Tester website. By the way: You can do 3 tests for free per day. You should end up with at least of score of 9. Edited March 22 by opentype SeNioR-, Marc Stridgen and VahnPetit 2 1 Link to comment Share on other sites More sharing options...
VahnPetit Posted March 22 Author Share Posted March 22 3 minutes ago, opentype said: The initiation method isn’t the most important part. The optimization methods apply to all of them. Looking at the screenshots, your system mails go out directly from your server. So you need to make sure your DNS settings are optimized for that as well, not just for the external services like ConvertKit you use. In fact, it could be that adding DNS settings for those external service actually deligitimized sending mails from your own server. You need to make sure that all sending options are included in your DNS settings. You can check with your host. They probably have settings and information directly relating to SPF/DKIM/DMARC … I always optimize this stuff using the Mail Tester website. By the way: You can do 3 tests for free per day. You should end up with at least of score of 9. Thank you for your reply and about the Mail Tester website! I'll ask my host right away and test once the DNS settings are correct. 🙂 Marc Stridgen 1 Link to comment Share on other sites More sharing options...
teraßyte Posted March 22 Share Posted March 22 I had the same issue recently. I received errors that Gmail rejected my emails because they did not pass DKIM/SPF. Switching from the PHP mail method to SMTP increased my score on https://www.mail-tester.com/ and the emails started being delivered again. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
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