Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- I can't connect to Redis
- Last reply by Joey_M,
22,928 topics in this forum
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- 2 replies
- 486 views
when i go on my website is says "upgrade so click on it, it would then take me to an error page can anyone help because i would like to keep my website updated but i am unable to do so.
Last reply by AndyF, -
- 0 replies
- 328 views
Hi, After succesfully recovering my old ipboard database, I get broken links to all uploaded files which is obvious because I don't have a backup of my old files. The profile photo's are broken aswell and it shows like this (see attachment). Is there any way to mass replace the broken profile photo's with say, a standard avatar or something?
Last reply by Baddd, -
- 3 replies
- 289 views
Hi, I just installed and restored my old website database (3.4.9) (+ sucessfully upgraded to 4.1.10). In ACP I want to edit the descriptions of the forums, but it doesnt work. See: https://youtu.be/wCEuhNpU7QY Also the menu for "parent forum" isnt clickable, as many other fields mission & not clickable (in theme settings etc).
Last reply by Daniel F, -
- 0 replies
- 240 views
Is there a hook or a plugin to display at he bottom of each topic similar subject, proposed from the titles? Thank you, Théo.
Last reply by Théophraste, -
- 2 followers
- 2 replies
- 299 views
Hello, While it is very easy to add a CKEditor plugin or a custom button in the ACP, I couldn't find how to remove a specific plugin or button (without removing everything by restoring the default configuration). Is there a way to do that? Thanks,
Last reply by vedatis, -
- 0 replies
- 239 views
Hello, my forum, it is possible to publish video in a message. But she appears that a link, it is to download. Is it possible to play a video directly into a message? Thank you. Best regards.
Last reply by Théophraste, -
- 2 replies
- 271 views
Just noticed on my board today that when clicking on a "x birthdays today", on the results page the age doesn't display but rather the code to determine it. ({# [1:year][?:years]} old) Any ideas? 4.1.9
Last reply by tAPir, -
- 1 follower
- 0 replies
- 237 views
in discover/unread/, there are pages with replyes from same topic. How can i show only one title per topic, like before? That is rediculous at the moment
Last reply by Owdy, -
- 0 replies
- 236 views
Hello, I create several topics with REST API. Everything is OK except the username displayed in topic list, it is wrong. "Jacques75" is the real post creator but it is "Nash" (????) who is show is topic list. Why? How to fix the problem? Thanks.
Last reply by DreamOn, -
- 2 replies
- 236 views
I checked all the settings under Members -> Moderators, yet, mods still can't post articles i.e. under "Create" menu, there is no "Article" option? What did I miss here? Thanks.
Last reply by Breadfan, -
- 1 follower
- 4 replies
- 294 views
Hi, I got a problem on my forum, that the block "upcomming events" is not working. He keeps saying that there are no events, but there really are events.. The first upcomming event: http://www.rubbermadness.be/index.php?/calendar/event/70-pirelli-chinese-grand-prix/ And the main page with the next event block: http://www.rubbermadness.Be Anyone elles had this problem? (the block itself is correctly configured with no day limits to display)
Last reply by Timothy Vinckier, -
- 2 followers
- 10 replies
- 1k views
Just a couple days ago my website stopped sending emails for PM's and all that fancy stuff. I am using a gmail account to send emails. The error I am receiving is HELO (using: HELO)501 501-5.5.4 HELO/EHLO argument ssl://smtp.gmail.com:465 invalid, closing 501 5.5.4 connection. k139sm4490919ioe.42 - gsmtp I have tried tls://smtp.gmail.com:465 tls://smtp.gmail.com:587 tls://smtp.gmail.com ssl://smtp.gmail.com:465 ssl://smtp.gmail.com:587 ssl://smtp.gmail.com All with 465 and 587 ports. Override SMTP host Default is 'localhost' Revert …
Last reply by Windwalker222, -
- 1 reply
- 247 views
Hi there, maybe I'm just stupid right now ... but where can I enable that certain members (team members with mod permissions in the calendar app) will get mails about approving new content? Thanks, Admon
Last reply by Admonstrator, -
- 0 replies
- 186 views
I am creating a java based multiplayer game and would like to allow my users to log into the java game using their IPS username and password. I have the password hash and seed hash from the IPS database but since IPS 4.1.x no longer uses MD5 hashing I was wondering if anyone has some java code to combine the password string with the hash seed to create the password hash that is stored in the database?
Last reply by Zissis Trabaris, -
- 2 followers
- 1 reply
- 292 views
Hello I was trying to implement the REST API forums/topics POST on my site, I just have a problem... If I try to post a new topic WITHOUT the tag or prefix works, but with the prefix or tag no, why? and it returns me the error: " array(2) { ["errorCode"]=> string(6) "EX1048" ["errorMessage"]=> string(13) "UNKNOWN_ERROR" } " This is the code I am using: var_dump( \IPS\Http\Url::external( $url . "api/forums/topics" )->request()->login( $key, "" )->post( array( 'forum' => 5, 'author' => 1, 'title' => 'Test titolo discussione', 'post' => '<p>Proviamo se funziona</p>', 'tags' => 'test' )…
Last reply by Askancy, -
- 3 followers
- 9 replies
- 351 views
Is there a list of supported browsers for 4.x? I have a user who claims to have cleared their cache, but the screenshots they sent imply they have not. They are using IE9. Thanks
Last reply by Nathan Explosion, -
- 2 followers
- 2 replies
- 198 views
Is it possible to set which types of attachments a group can upload? For instance, I want Admins and Mods to be able to upload ANY type of attachments, but I want Members to only be able to attach and upload images (png, jpg, gif, bmp). The way it is now, it's a global setting. If I set attachment types to images only, it applies to EVERY group. Now Admins and Mods can't upload any file other than images. I would think this is an option and I am just not seeing it. I've searched long and hard but can't find a setting for this.
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 247 views
Hi. We will be moving the DNS for our Wordpress frontend ftom Hostgator to another hosting company. They won't let us install IP Board - so what i'm trying to find out is - is it possible to still run the board from the server it's on with the domain name still attached? eg website.com for the Wordpress side - then website.com/boards for the Invision end - on deifferent hosting. Sorry if this seems an obvious question...
Last reply by sudo, -
- 1 reply
- 289 views
I have a custom field that is suppose to have negative and positive numbers. I have setup the custom field with the type as number. However, the record input form only has the ability to enter positive numbers. If I manually enter a negative number I get a message saying to check the field for an error. Any ideas on how to best record negative numbers? I want to do some calculations on these numbers using php in a template. I also want to sort by these numerical values. The range of the numbers will be -100 to 1000 or more. Should it be possible to enter negative numbers into a number custom field? Is this a bug in the IPS software? If the number field is not th…
Last reply by Action_Builder, -
- 3 followers
- 6 replies
- 308 views
Hi I'm trying to create an additional way for people to login using the "External Data" base under "Login Handlers" I filled out everything correct and matched it to the data base but now I am getting this error message. IPS\Db\Exception: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1 (1064) What I don't understand is if the problem is in IPB4 or something in the Actually MYSQL data base that i'm trying to reference. Any insight? I feel like I'm really close and this shouldn't be that hard.
Last reply by Jason Brown_41238, -
- 2 replies
- 529 views
Hi folks, I run a forum for militaria collectors, and I use a military rank structure for members. Validating members are recruits, then when they join they rise through the ranks according to posts. I've set each rank as it's own group. That way worked better for me. Private/Lance Corporal/Corporal etc. They stop at a certain rank, to progress beyond that they have to pay a subscription, and above that it's admins only. What my issue is that I wanted to use secondary groups, so in effect I could lump all the ranks into 4 groups of ranks as it were. So, Private/Lance Corporal/Corporal etc. would be part of OTHER RANKS secondary group. 2n…
Last reply by Lenny Warren, -
- 1 follower
- 2 replies
- 294 views
I'm a noob when it comes to stuff like this. I know the id of the field, I just need to check if it's set to yes. This is what I've come up with, which I doubt is right. {{if $pf=$member->profileFields(pfield_2) == 1}} ... {{endif}}
Last reply by Doublezero, -
- 1 follower
- 0 replies
- 214 views
Hello everyone can set up with 4.1.x pricing table with option for example paid plan like file hosting webs A, silver pro B, gold pro C, master pro etc How to setup ? scan required IP Page ? yes or not if yes how to setup with page any help ?
Last reply by Black Zero, -
- 1 reply
- 199 views
Hi, Can you tell me how I can see which moderator banned a member? Thanks
Last reply by Adriano Faria, -
- 1 follower
- 1 reply
- 257 views
Hi - I'm hoping someone might be able to help me with an issue that's come up following the last IPB upgrade. Prior to the last update I was able to click the "source" button in a WYSIWYG block, add code to create an embed-container which would allow me to add an iFrame which was responsive to the size of screen that the page was being viewed on. Last Friday I tried to create a page with the exact same code but each time I clicked save, all the styling wass removed and I ended up with an iframe that is tiny and sits in one corner of the page. The code had been using is: <style>.embed-container { position: relative; padding-bottom: 56.…
Last reply by Nathan Explosion,
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