Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,826 topics in this forum
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- 2 followers
- 9 replies
- 293 views
Morning all, I just moved my forums from one server to another. Other elements of the site transferred without a problem and display just fine, and the Invision ACP works perfectly in the new location. When trying to load the front end, however, I get the following error: The error logs from the times of attempted access are as follows: [Thu Sep 14 05:53:24.007579 2017] [ssl:warn] [pid 3163] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name [Thu Sep 14 05:53:24.008654 2017] [ssl:warn] [pid 3163] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name [T…
Last reply by Pupper Puppet, -
- 2 followers
- 10 replies
- 464 views
My Moderator's are able to hide Gallery Albums, but despite an extensive look, can't find the setting to allow Moderator's to DELETE Gallery Albums. Am I having a senior moment or is it not possible?? Many Thanks Bill
Last reply by jair101, -
- 2 followers
- 2 replies
- 734 views
Hello everybody I moved to Invisionpower forums since few years ago and I used to use Vbulletin before this and I'm always facing issue in InvisionPower forums with the indexing in google the problem can be from my side and I need the best practice to make one topic indexed in the google search engine within 3 to 7 days maximum as it was when using VBulletin forums I will start describing what I have Suppose my main domain is mydomain.com and I installed the forums and pages in folder "forums" so when somebody type mydomain.com it will forward to mydomain.com/forums in the root in Public_HTML there is two files htaccess and robots htaccess in…
Last reply by hameedacpa, -
- 1 reply
- 221 views
Hi all, Is there an option to change the order of messages when merging multiple messages? Let me explain When I merge two, three, four ..... messages, the comments are inserted between the merged topics according to the date of publication. Title1 Comment 1 Comment 2 Title2 (Merged) Title3 (Merged) Comment 1 Comment 2 Comment 3 Title4 (Merged) My question is whether there is an option in order to have only the Principal topics in firsts of the merged topics and comments following the merged topics: Title1 Title2 (Merged) Title3 (Merged) Title4 (Merged) Comment 1 Comment 2 Comment 3 Whatever the order of th…
Last reply by NNZF.IO, -
- 1 follower
- 0 replies
- 200 views
Hi, I have 6 albums with lot of images and try to create an album feed block in the sidebar. I've started with default settings for the block on the default theme in version 4.2.4. The block is empty and not shown. I have tried different block settings, but not one album is listed in the block. How can I debug the query of the block to see why the block is empty? I can see all 6 albums on the start page of the gallery. I do not have any permissions issues as the albums are public. I have also tried to reload the page after the block settings have been changed. What can be the reason for the empty block? Thank you.
Last reply by Sonya*, -
- 2 followers
- 4 replies
- 247 views
Hey Guys, so I am moving my very very old PERL driven database with news articles stored in a sort of CSV file to the invisionpower cms While I figured that i simply could import a CSV with all the necessary fields via phpmyadmin to the cms_custom_database_x table directly I am wondering how to recount the items to have the categories display the correct numbers. Or is there a better way altogether? Thanks -DR
Last reply by DReffects2, -
- 2 followers
- 3 replies
- 240 views
When I use the promote feature to promote articles to facebook they don't come out as intended. I am not sure what I am doing wrong. Sometimes they are shared correctly like in this screenshot: However most of the time they end up being shared as an album instead, and I have to manually insert the link to the article: What am I doing wrong?
Last reply by Steve Bullman, -
- 7 replies
- 724 views
In the admincp, the "permanently delete content" option says: "Deleted content can be viewed and restored in the ModeratorCP until it is permanently deleted. Does not apply to content deleted through the AdminCP." Where are they supposed to be in the ModeratorCP? I don't see them.
Last reply by Hezeber, -
- 4 followers
- 8 replies
- 342 views
Got the attached trying to report a bug under the 'create' menu. Maybe that's not how we're meant to report bugs now...
Last reply by Adlago, -
- 3 followers
- 5 replies
- 545 views
Please please does anyone have any idea what this is? I have been trying to get an answer from several locations including priority support. In the meantime my freshly converted vbulletin to IPS 4.2 forum has gone from 800 members logging in daily to 250. This page is being displayed directly after logging in. If you navigate from here you will find you are logged in anyway, trouble is a lot of users don't realise this and just click off the page and give up.
Last reply by thompsone, -
- 1 reply
- 242 views
With the default theme; when I hover my cursor over a menu tab in Firefox or Edge, the tab changes. It doesn't in Chrome (giving me quite the headache with my theme). You can try it out on my site landing-page, if you enable the default theme in the bottom. Here you can see the issue; in both instances I've clicked the first tab and am hovering my mouse cursor over the tab ringed in red. Chrome - the tab just highlights: Firefox (and Edge) - the tab shifts: It's close to a non-issue in the default theme, but results in users having to click twice when using the non-default theme, every time they use a different menu.tab. However, …
Last reply by thompsone, -
- 2 replies
- 257 views
I have link item configured as follows: It's displayed correctly: but when I click this item ("test") - it's effect like it want to open "submenu" for this link. Only after second click link is opened correctly. Is it normal behavior?
Last reply by Andrzej Pindor, -
- 1 follower
- 1 reply
- 212 views
We want to ask for feedback from users or ask them to review the site... Do we have any app for this
Last reply by Joel R, -
- 5 followers
- 15 replies
- 843 views
Upgraded to 4.2, from 4.1.x changed nothing else. Uploads were working fine for all file sizes big or small. NOW: (after 4.2) Uploading files to downloads app bigger than say 250MB the upload progress bar won't start, it turns to upload failed and I get this error " there was a problem processing the uploaded file -200 " can't upload!!! Any ideas? some information before you ask. ACP Max file size 1171.88MB NGINX client_max_body_size = 2048m PHP.INI max_execution_time = 3000 max_input_time = 120 memory_limit = 1024M post_max_size = 2…
Last reply by Numbered, -
- 1 reply
- 314 views
I am looking for the following: Ability to store credit card on file so the customer does not have to re-enter it for each purchase. Automatically charged subscription that does not require the customer to re-enter card or make a purchase again themselves. Which payment gateways will best support this usage?
Last reply by Tom S., -
- 0 replies
- 192 views
face can something be done - that face is not trimmed
Last reply by Saurabh Jain, -
- 2 followers
- 2 replies
- 278 views
Seeing signatures in my forum. I leave the option "Allow users to purchase more than one?" Disabled. Because it does not make sense for the user to buy more than one. After the subscription ends, some users take more than 30 days to renew. So they can not renew the subscription because the invoice has already been canceled and they can not buy the product again because the user can not buy more than one. Can I turn off invoice cancellations after 30 days?
Last reply by Keith Smith_105067, -
- 2 replies
- 301 views
Aloha! I would love to setup Paypal payment method in Nexus. To get Client ID and Secret i need to create app in this page https://developer.paypal.com/developer/applications that is available only for US. Non-US must use "Classic App" where can't get Secret. Am I doing something wrong? Thanks!
Last reply by crackingbg, -
- 1 follower
- 3 replies
- 281 views
My family is big and getting bigger, and I'm well beyond the point of being able to remember people's birthdays. That's not a problem with in-laws etc, but it won't go down very well with my niblings if the man masquerading as their favourite uncle forgets their birthday. No problem: I've just created a calendar called Birthdays, set the events to recur yearly, and will have a widget of upcoming events from that calendar. Phew. The next problem is that I don't necessarily know how old they are unless I do the maths. And considering I got my own brother a card with the wrong age on it once, there's scope for problems. (Not really my fault: He and I share a birthd…
Last reply by Ryan Ashbrook, -
- 0 replies
- 198 views
I'm looking for a plugin that inserts the last photos posted by a user within an album I want to advise you this idea, latest photo block profile, for users in their profile please the images inside the gallery, I would like a block that will show me in the profiles the last profile user
Last reply by Virgo81, -
- 3 followers
- 10 replies
- 314 views
Hello! I am currently messing with security, and setting the site up to run with https i am getting an error on the browser though, that this site is not entirely secure because of things like images. Can you help me out with this?
Last reply by Steph Jensen, -
- 0 replies
- 214 views
I want to disable the "renewals" option for paid files. I don't want to deal with third-party subscriptions at this time. Is there any way to do this?
Last reply by Interferon, -
- 2 followers
- 13 replies
- 404 views
Hi folks, I'm trying to convert a huge kunena forum 5 to IPBoard 3.4.9 using the standalone ips converter. The converter works fine except because it not link the members with topics/posts. I edited a little bit Kunena.php (from the IPS converter) in order to adapt it to Kunena 5 but i don´t find the way to link members and posts. Does anybody have any idea about how to solve it? Thanks in advance! PS: I uploaded Kunena.php in case someone what to chek it. kunena.php
Last reply by DawPi, -
- 1 follower
- 1 reply
- 235 views
Hi All, I opened a ticket with support but they were unable to provide any support regarding the issue, so I'll try here as I have had success here in the past. We have a group of user sin the community registering multiple accounts and spamming posts with thousands of characters, usually arabic (have since blocked arabic chars) or some form of graphical based text. What this usually does it create massive load times to open up those topics and delete the resulting spam. The server also throws bytes exhausted errors when this kind of thing occurs. What I have been looking for is a way to limit the amount of characters or even limit the size of a post, but such a…
Last reply by Aetherdan, -
- 1 follower
- 3 replies
- 359 views
Hello, Recently I received a notification from Adsense. I have problem with Adsense Ads on Login page because Login page has no content. How I can place Adsense ads globally except login page? Please help me Thanks Tran Anh
Last reply by trananhls,
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