Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,917 topics in this forum
-
- 5 followers
- 10 replies
- 676 views
Has anyone else noticed the huge decline in visitors and members on there forums over the last couple of year. Page hits and ad impressions have dropped dramatically . Theres now a 1/3rd of the visitors who use to use the forum now active, adsense revenue is now a 1/3rd of what it used to be... Is there an answer to sort this, its purely down to Facebook groups... My forum is 14 year old and I'm considering options..
Last reply by ParkerPhoto, -
- 8 replies
- 315 views
2 of my 3 communities got the upgrade notification across the top of the site , how can i access the upgrade on the site that did not get the message and how do i turn the message on?
Last reply by AmericanRev2, -
- 1 follower
- 2 replies
- 518 views
I can't seem to be able to download my member list, no matter what parameters I enter. I don't want to enter special parameters for the member list, I want to download the entire list. So when I leave everything as is and continue on, I get a blank list download. So then I try entering 01/01/2000 to 03/24/2018 as the join date parameters.but then when I hit continue it just refreshes back to the first page where I started or gives me a progress bar and then refreshes back to the first page where I started and nothing happens.Is this a bug or is this a problem with mine i need support on?
Last reply by Ryan M, -
- 1 follower
- 2 replies
- 278 views
I am working on a Marketplace in Pages and would like to have the following to make it easy to contact the person who posted the record/marketplace ad. Email: when creaitng a fiedl, you can set the data type to email. But that displays the email address in plain text on the page. And this may be a magnet for spam bots. I would like to have a button the visitor can click so their email client opens up with a new emails where the email address and subject field is automatically filled in. PM: You can hover over the member's user name and you will see a small window open where you can click Message to start a new PM to that person. I would like to have a button sim…
Last reply by NordWulf, -
- 0 replies
- 232 views
I am running 4.3 beta 2 and noticed that changing or even turning off the Featured Color of a forum is not working. Is this unique to me or are other 4.3 beta 2 clubs seeing the same issue?
Last reply by Josiah Wallingford, -
- 2 replies
- 273 views
I just noticed that after clicking "Edit" button if the post contains some text inside code box that text can't be edited. Why is that? I found a way around it by using "Source" button but why I can't edit code text normally?
Last reply by broni, -
- 4 replies
- 683 views
So I did a local test, kinda did a preconversion of my old board before migrating everything to my webhost, same urls with the execption of apache locally, I use nginx, imported my database, kept forum structures however now I'm basically getting no theme displayed. Anyone mind lending a hand with this? forum is located at http://vba-m.com/forums if you want to see the damage.
Last reply by steve00, -
- 1 follower
- 0 replies
- 226 views
I am trying to setup the PayPal Withdrawal Method in Account Credit Settings but the URL on that page for "Request API Credentials" is sending me to a PayPal page that does not provide me with any option of allowing IPS to produce the credentials it is looking for. My PayPal account is setup for Payouts so that is not the issue. Anybody know where in PayPal I can get the API username pass and signature this is looking for?
Last reply by Josiah Wallingford, -
- 1 follower
- 0 replies
- 218 views
....Default Avatars appear when sharing a Topic to Facebook. I have a private Facebook Group only used as a supplement to my main IPS Board. Only Members of the Board are Members and activity is modest by design. Occasionally I will Share an interesting Topic from the Board to that FB Group. It seems that the link always has a default Member Avatar as part of the linked Topic; The square colored block with a letter Avatar. Other times there is no Avatar at all in that Link. Many Members that participated in a particular Shared Topic have loaded personal Avatars, which would look more attractive and in context in that FB Topic link. It doesn't seem to matter if …
Last reply by Allen Bradford, -
- 4 replies
- 315 views
Hi there, I'm having trouble setting up PayPal and would love some help if anyone has any suggestions. I am offering a recurring subscription and am happy to have this occur either via a BIlling Agreement or Direct Card payment. I have checked my Paypal developer account and my LIVE app is eligible and active for recurring payments. PayPal is added as an option in IPS AdminCP and my API LIVE credentials are entered successfully. For some reason, the payment option for PayPal does not appear on the checkout. I have tried different option combinations in the PayPal payment page in IPS. No luck. Any help is appreciated, if possible.
Last reply by AlexWright, -
- 2 followers
- 1 reply
- 255 views
Greetings! I want members to be able to buy a product, let's say product X, in commerce, and after buying, they get access to view a specific page or post that they only access if they purchased that product. I know I can create this by making individual groups, but we plan to have a lot of products along the way, and making a special group for each one is going to be tedious of there are hundreds of products. Does anyone have an easy way to simply give a user access to a page or post vs group specific permission to make this easier after buying?
Last reply by PrettyPixels, -
- 8 followers
- 9 replies
- 402 views
We have always had paid subscribers to our site to assist with our finances. There hasn't been any advantage to subscribing, we've always relied on members just doing the right thing. I would like to give subscribers more and wondered what other sites give subscribers as incentives? I know I can restrict parts of the site to "paid only", but I'm nervous because those who haven't paid anything HAVE submitted content for these areas and it seems a little unfair to now exclude them from the content they helped create. What do you give your supporters? Many thanks Bill
Last reply by gabs007, -
- 3 followers
- 22 replies
- 1k views
Dear, I can't find any help article about this. Hope somone can help me out. A long time ago i started Duken.nl with Joomla en SMF forum. Later i upgraded joomla to Wordpress and SMF to IPB. At the moment i have a wordpress installation on Duken.nl in the root and a IPB installation in /forums I redirected the frontpage of duken.nl to https://www.duken.nl/forums/home/ (ipb pages) I want to remove Wordpress on the root and move IPB from /forums to the root. IPB Pages should be the startpage and IPB forums URLs should stay on /forums . At the moment we have news on: https://www.duken.nl/forums/nieuws/ this should be https://www.duken.nl/ni…
Last reply by Rhett, -
- 1 follower
- 1 reply
- 246 views
Hi, I just want to add a canonical meta tag to the club pages because this part doesn't have one yet. I already got the condition to filter those pages in globalTemplate: $location['app'] == 'core' and $location['module'] == 'clubs' and $location['controller'] == 'view' ... but I didn't find the right param to get the current page url or canonical (if available). Could somebody please give me a hint? Thanks
Last reply by bfarber, -
- 1 reply
- 249 views
Hey, I think that there is a bug for the imported rss feeds. For some reason Google alerts rss feeds are entered in twice for their rss feed.
Last reply by bfarber, -
- 1 reply
- 242 views
1. In order to proceed with the upgrade, please ensure all relevant access information, including FTP and AdminCP is provided and current within your license details. Please note, if your access information is not provided or not current, your request may lose its position in the upgrade queue. 2. Additionally, please carefully review the following changes for your community and provide us with your preference for each option: USER / DISPLAY NAMES Usernames and display names have been merged in IPS4. As the administrator, you may select which to keep during the upgrade process. Please note that this field will be the publicly displayed field for the user. Would you like t…
Last reply by bfarber, -
- 2 replies
- 291 views
Hi, I installed a news ticker plugin I got from the marketplace. Something went wrong during install and now my website is running extremely slowly and even timing out in some cases. I fear it's some sort of script problem but I have no idea how to fix it. The website is running so slow I couldn't even get to the admin CP until I uploaded a blank index.php temporarily. I tried disabling the plugin and then I tried uninstalling the plugin -- no luck. I tried uploading an original theme (I suspected it was a theme issue) and setting is as default, still the problem persists. I've also tried going to System -> Support and disabling all plugins. I'm not…
Last reply by Adlago, -
- 1 reply
- 253 views
Album link field is not working in my community.... The developer said... he needs FTP access he is not able to reproduce in any other sites..... How to get this solved....
Last reply by Daniel F, -
- 1 follower
- 1 reply
- 248 views
Hi, afaik calendar events can only be edited by the author and/or admins/moderators. Is there any solution known to specify another member group to be allowed to edit calendar events in a defined calendar? Thanks.
Last reply by Daniel F, -
- 1 follower
- 19 replies
- 470 views
I just tried upgrading to 4.3 beta via the ACP installer and no issues while it ran. However upon receiving the completion message I returned to my forums to see the site entirely down. Called webhost and they turned on page-side error view which showed the following PHP error: They suggested I restore the backup I took from prior to the upgrade. Has anyone else had this issue while trying to upgrade to 4.3 beta?
Last reply by Nebthtet, -
- 0 replies
- 220 views
I want to have a club block displaying clubs in two columns Currently it shows a single column in block widget
Last reply by Saurabh Jain, -
- 1 reply
- 279 views
Hello, a bug which Emoticons does not load(charge) ?
Last reply by Ryan Ashbrook, -
- 1 follower
- 1 reply
- 266 views
Hello fellow Invisioncommunity members. I'm an old, impatient, busy man. I run 50 websites on 5 servers and decided to move an old SMF forum here. I swear I think if I could get 20 minutes at one stretch with a competent tech, my issues would be over. Unfortunately, the ticket system here doesn't seem to agree with me. After 3 frustrating days, my forum is moved and everything is visible. The last unsolved issue is critical, all my forum members are listed as "Guest (Old Member name)" by their posts. There are no members listed under member groups and the "Guests" are not listed under the Guest group. Apparently, it's scotch time in Forest, VA and everyone has gone for th…
Last reply by Bill Wyatt, -
- 1 follower
- 2 replies
- 266 views
Hi folks, we have a copy of our forums as development/testing environment, where we make changes before going prime. How can I make sure that his testing board doesn't send E-Mails to my members, i.e. weekly digests etc.? At the moment we disable tasks all together, which isn't really good. Thank you, Thomas
Last reply by Thomas P, -
- 1 follower
- 27 replies
- 1.6k views
I cant edit the Globaltemplate, it comes This theme file could not be saved why? How can i fixx that?
Last reply by milan122,