Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Error upgrading from v. 4.7.6 to 4.7.18
- Last reply by Salvatore Torsi,
22,826 topics in this forum
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- 1 reply
- 231 views
Various users keep telling me (and I've experienced it once) that the editor bar icons get "off"... meaning if you mouse over, the description of what the button does, is not what it actually does.
Last reply by bfarber, -
- 1 reply
- 233 views
I'm trying to put an iframe in a block to include in a forum. However, when i try to save, I get this error: Why does this happen? EditL Nevermind! I know what the issue is now!
Last reply by Daniel F, -
- 2 replies
- 268 views
my whos online block wont show guests , i can see them when i click "view full list" but how can i see the amount of guests with out having to do that?
Last reply by AmericanRev2, -
- 2 replies
- 250 views
i have staff thats also VIP members , i want to show both user group icons how can i do that?
Last reply by AmericanRev2, -
- 1 follower
- 0 replies
- 216 views
I'm looking for something, even a paid plugin is good - I just haven't found what I'm looking for. I'd like to be able to add someone to a secondary group for special access for a pre-determined period (30 days, a year or whatever I want). Is there such a way and/or plugin to do that? Willing to pay to develop if someone can do it.
Last reply by joshpet, -
- 2 replies
- 267 views
I must be missing something, but on my forum, when viewing posts and you see the user name next to it - where it says "Location" there's no space or colon or anything after it, it just runs into whatever they put for their location. Never mind! I found where I could edit the field name!
Last reply by joshpet, -
- 0 replies
- 228 views
Got a weird problem If I add php/html into globalTemplate or create a block and add same code into it and then reference the block in globalTemplate then the code works and shows 100% using either option However, if I enter the same code into a new template and reference the template in globalTemplate then get error 'Something went wrong' (code EX0 and message UnexpectedValueException: (0) ) So can anyone explain why code works if using block or adding directly into globalTemplate but not if adding into new template ? Meant to add if I revert the globalTemplate so it is as per default (so there is no reference to new template) and remove the new templ…
Last reply by steve00, -
- 4 replies
- 229 views
Hi, I've recently upgraded from 3.4.5 to 4.2.7. I have thousands of subforums and while it has been less of a problem than what I imagined to deal with them for 4.2.7 in terms of loading the forum index, etc. I've just run into a tricky one using the ACP. My forum has a deep structure with few subforums at the top levels, and most of them in the deepest ones. Tonight I created a new subforum as a child of one the biggest ones, and when I went to reorder it, I got a nasty message: "Request-URI Too Long The requested URL's length exceeds the capacity limit for this server." Indeed the url I copied from the browser's address bar is over 10,000 characters. I …
Last reply by PPlanet, -
- 2 replies
- 218 views
Is there a way to do this? I want to send out a group pm but I don't want everyone to see everyone else. Thanks!!!
Last reply by Thomas Surgent, -
- 2 followers
- 6 replies
- 273 views
After upgrading to 4.2.7 there are now two skins in the ACP Default 4.2 Which is the actual default IPB skin and which one should be deleted or do they both keep coming back after each upgrade? Thanks
Last reply by Genestoy, -
- 2 replies
- 280 views
Hi, over the last week we have had a high number of spam accounts getting through the defences. I'm running CAPTCHA2 and have spam def on. it seems to come in bouts. nothing for ages, then 3-4 new accounts each day for the last few weeks. I've just updated all my security questions (hobby topic related, so you need to know the topic to pass the quiz) but that seems no barrier. any more suggestions? http://tga.community
Last reply by Ant__, -
- 3 followers
- 4 replies
- 538 views
Hello, I have found numerous topics about this two items, but no answer to the correct size of the image. Is there a set px size that would make the perfect size or are these a "fluid" box and things will fit better depending on the theme and screen size? Obviously, I know any image technically works, but is there a "perfect" size. Thank-you
Last reply by opentype, -
- 1 follower
- 2 replies
- 225 views
I have new ipb forum files and my old forum files are infected. I simply need to copy over the old forum design (the forums theme which should work if the images are copied over idfk what image folder though) I have an old database file, and I need an admin account created in my database manually the skid hacker deleted all my admins. My skype: unrivaled_gods WILL BE DOING SRVICE IN TEAMVIEWER, I DO NOT TRUST OTHERWISE. If this is wrong section forum moderator please show me correct.
Last reply by AlexWright, -
- 1 follower
- 3 replies
- 230 views
It's blank Thanks
Last reply by Cronus Emulator, -
- 1 follower
- 0 replies
- 191 views
I’m setting up a Commerce store to sell software licenses, which come with product-specific EULAs, which might change over time. Therefore I would like to save a version number with the purchase, so every order gets something like an “EULA Version 1.5” tag, and when the EULA changes future orders (and only those!) will all get “1.6” and so on. The custom fields come to mind to do this, but they are for selections/input from the user, not admin-defined information. Is there a stock option to this? I played around with it for a couple hours but I can’t find any way. The information should be added automatically, be easily visible/accessible (like Commerce custom fi…
Last reply by opentype, -
- 2 followers
- 10 replies
- 289 views
Almost two weeks ago I asked how i could re assign the group a new member of the forums is assigned to. As they are currently assigned to the "Member" group when they should be assigned to the "Applicant" group. We have a few days until we're expecting a large amount of new sign ups and I would like them to be placed into the correct group ie. "Applicant" automatically when they sign up, because at the moment i have to manually go through the list of new sign ups and change their group from "member" to "applicant" (VERY TEDIOUS!) Please help!!
Last reply by Pete T, -
- 1 follower
- 0 replies
- 294 views
I have my calendar on a rss scroller feed and I am having problems with all date events and one-day past events showing on calendar. Image below shows an 8pm start for an all day event the next day. The time zone are both correct for the calendar and the RSS feed from Feedwind.com I'm not sure if it is the RSS Feed or from the calendar itself. Is anyone else having problems with the caledar rss?? Thanks for any help or tips...
Last reply by GoDuBois, -
- 2 replies
- 391 views
Hi all, My members have been after a "random thread generator" for some time, we lost it when we changed from VB to IP. Would this be a perticualrly difficult thing to acheive? Essentially it would just look at all the forums, and display a random thread at set time intervals.
Last reply by Steve_W, -
UTF8 Icons
by Li3D- 2 followers
- 19 replies
- 631 views
Hi, I can't use UTF8 icons (? for example) on my IPS setup. But on the same server it works with WordPress. Do you have any idea to make it possible with IPS ? Thx
Last reply by Li3D, -
- 1 follower
- 1 reply
- 236 views
I was looking for an option to use Google's Invisible Recaptcha in 4.2, but apparently this is not possible (yet)? At least I haven't found such an option in the AdminCP. Can the Invisible Recaptcha already be used in 4.2, or am I correct that I have to wait until 4.3 is out?
Last reply by David.., -
- 1 reply
- 220 views
how to reduce this extra gap between header and first content element
Last reply by Saurabh Jain, -
- 1 follower
- 5 replies
- 277 views
Menu behavior "Create -> Topic -> Select Forum" Many topics are created in the wrong sub-forum because of the way this menu works. The menu does not close if the user selects a main forum. In this case, the user needs to select Notebooks and then click the area in blue below. If the user selects a sub-forum, the menu closes and he understands that he is in the correct area. Is there any way to change how this menu works? Maybe tweaking the theme or creating a plug-in.
Last reply by Adlago, -
- 0 replies
- 191 views
Is there a way to restrict container access in the store to a specific group(s)?
Last reply by Kuma, -
- 1 follower
- 4 replies
- 272 views
Could you help me to install lemp on debian8 and make ipb4 to work?
Last reply by asrfsaafafsafa, -
- 1 follower
- 1 reply
- 227 views
Hi, I just setup CloudFront in front of my EC2 instance to help with performance, but I noticed the devices for every user are now set to Amazon, instead of their browser information. I assume its because I am not passing certain headers to my origin. Is anyone aware of what headers i need to pass? Am i right in assuming its a header issue?
Last reply by bfarber,