Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 0 replies
- 228 views
How do I force guests to register an account when they purchase anything (during checkout) from my site? I other words, disable guest checkout.
Last reply by Josiah Wallingford, -
- 2 followers
- 1 reply
- 234 views
I want to hide some information about users from their profiles on the topics pages. Such as group, reputation, status, number of messages. This can be done from the admin panel in the settings or only by fixing the template (HTML/CSS)?
Last reply by Aiwa, -
- 3 followers
- 2 replies
- 242 views
Hello, there. I'm receiving a lot of complaining about gmail users not receiving the confirmation email. The problem is that some users do receive and others dont. The email don't even go to the spam folder, some times do and sometimes it gets to the inbox like anything else. Maybe I'm hitting some type of gmail quota ??? How do I increase the rate of email delivery. Since my community is quite big, I can't use a thirdparty service to deliver ALL the emails, it becomes quite expensive (more than my dedicated server for example). Any help would be appreciated.
Last reply by BomAle, -
- 2 replies
- 209 views
anyone made a social media share block for the side bar?
Last reply by AmericanRev2, -
- 3 replies
- 505 views
Hello everyone, Let me start off by saying that I am very new to Invision as well as to HTML, CSS, etc in general, so I'd like some help when it comes to figuring out how to change the layout on my community's landing page. I've already taken a look at pages and something like that would be perfect, however, I don't see an option anywhere to edit the layout of the main page like that... I basically just want some widgets on the right side next to the forums, like a discord widgets, upcoming events, that sort of stuff. Can someone help me?
Last reply by Luuk van den Doel, -
- 1 reply
- 207 views
registry error (Urgent help) error when a user wants to register by the registration form
Last reply by Daniel F, -
- 2 followers
- 11 replies
- 387 views
Just tested a URL in google to see how it was performing. The second 2 listings contain content that is not actually in the topic that is listed. What would cause this anomaly?
Last reply by Steve Bullman, -
- 1 follower
- 3 replies
- 270 views
I don't know if it's the correct forum, sorry if not. Promoted content from forums in Our Picks does not show reactions, unlike content promoted from blogs with shows reactions, It's normal? Much thanks!
Last reply by Daniel F, -
- 2 followers
- 5 replies
- 272 views
Greetings, I am installing IP.Board 4.3.4 for the first time and am running into an issue following installation where I cannot log into the Admin CP. I am able to log into the forum, yet when attempting to log into the Admin CP, the login box redirects back to the same login. I've tried clearing cache/cookies, and cannot make it into the panel. I've not been able to locate any other posts with this issue and otherwise the installation seems to have gone without issue. I'm using nginx as my web server on Debian Stretch. Thanks for your help! ~p
Last reply by Numbered, -
- 1 follower
- 6 replies
- 418 views
Hey, just bought my license and installed the package on my server. Everything went fine, i can login to the forum. But not to the admincp. It just clears the login fields and nothing happens.
Last reply by CoffeeCake, -
- 3 followers
- 23 replies
- 745 views
I have two questions about GDPR settings/compliance, and I have read all blog posts here that cover this. 1) If I turn on the bar to guests which notifies them of my site's cookie usage (Guest Options -> Show terms of service confirmation bar to Guests?), but do not force Guests to accept this, will the fact that the bar is always showing to guests, including google spider, interfere in any way with the spiders when they index my site? (I think I know the answer, but want to be 100% sure here). 2) Are we sure that it is not GDPR compliant to have the opt-in newsletter box checked by default?
Last reply by Mark, -
- 2 followers
- 22 replies
- 568 views
I was wondering if there is anything that will break when I upgrade, for example, I noticed there seems to be a different set of instructions for the social login setup between the two versions--will my social logins like Facebook, Google+, Twitter, etc. break when I upgrade? Will my sitemap break? I read that I should rebuild my sitemap after upgrading...are there other things I should check, watch out for, fix? Is there a list of issues/fixes, etc., somewhere that I can access before I run the upgrade?
Last reply by Mark, -
- 3 replies
- 304 views
The other day I had IPB support help me with an issue, they created a temporary admin account and we go things fixed. The problem is that ever since then the time zone on my site are many hours off. My Pages site is publishing articles in the middle to the night instead of during the day. How can I fix this??
Last reply by sadams101, -
- 1 follower
- 3 replies
- 259 views
Hi all, I've made a Pages Database, with a lot of custom fields and formatting on them for a star catalog (astronomy related), but since there's a lot of catalogs I need to re-use the structure and fields of a created database. Asked support and there's no such functionality out of the box. I'm able to use phpmyadmin for copying databases and fields and see if that works but, is there a better way to clone or make a new copy of an existing database structure (not mysql structure, ipb structure) ? I can start a new one from scratch, but since I need to use this db structure for several catalogs it would be great to know if someone was successful doing this. …
Last reply by rfcontreras, -
- 1 follower
- 4 replies
- 328 views
Whenever I seem to make a change like adding a plugin or tweaking the theme's HTML/CSS, the MySQL database gets flooded with queries of this type: /*IPS\Data\Store\_Database::set:90*/ REPLACE INTO `ibf_core_store` ( `store_key`, `store_value` ) VALUES ( ?, ? ) What exactly is going on, and what can I do to make this faster? It feels like it's a recent problem since we shifted server as well as upgraded to the latest version.
Last reply by Sergey_SV, -
- 2 followers
- 4 replies
- 220 views
I would like to change the diameter and color of the "unread" dots and stars on just the topics list page and the unread content page and nowhere else? Anybody know what code to use in the custom css to accomplish this? This is for 4.2.9 for now. Thanks
Last reply by Genestoy, -
- 2 followers
- 1 reply
- 227 views
Short and sweet of this is, I run a video game magazine website. We use our Gallery to collect cover images of video game magazines from across the world. For magazines in the USA this is not really an issue, but some Japanese gaming magazines have very risky covers with nude anime characters. I am looking for a way to put these categories as an opt in, where maybe each user needs to specify they wish to see these covers. Either as a one time setting, or each time they enter the category, any ideas? Or should I look for someone to code a mod?
Last reply by Joel R, -
- 3 followers
- 8 replies
- 544 views
I have read about the implementation of ElasticSearch and I have some doubts. Among other things, I saw that it is difficult to stipulate the ideal configuration, it is necessary to get some data from it in order to be able to configure it correctly. But before doing anything I hava some questions... We have 133k active users per month in the forum, our database does not have 2GB at the moment .. When is it worth using it? Should I hire a new hosting service for it or can I use the same server with more memory? Follow our current configuration vCPUs: 4 Memory: 8 GB
Last reply by rgf100, -
- 1 follower
- 4 replies
- 262 views
Hello everyone.. I have a page developed with html, css and js, which I can see correctly if I publish it as a web page http://lek-go.cl/foro/home/index.html without wanting to integrate this development into pages or blocks javascript actions do not succeed that these work well, http://www.lek-go.cl/foro/index.php?/lek-go/ Any suggestions to use javascript in pages or blocks? Right view Incorrect view
Last reply by Mercury Forever, -
- 2 replies
- 223 views
Hi! Can anyone direct me to where I can execute a SQL query after a successful registration? I'd like to basically create an account in one of my other databases with the IPB entered username, e-mail, and password information. This is after a user registers on the forums. Additionally, I know that once a user updates his/her password, I would also like to update it in my other database as well! Thanks!
Last reply by Saad92, -
- 1 follower
- 2 replies
- 576 views
Dear, I found this in my database. Im running 4.3.4 A tabel ipb_core_search_index with a size of 309 MiB. Is this still in use for 4.3.4? Can i change it to InnoDB? Or can it be cleaned? Thank you guys :)
Last reply by bfarber, -
- 1 follower
- 0 replies
- 218 views
Hello I am migrating my PHPBB 3.2 forum to IPS Community 4. I was advised to use Cron for the conversion to be done correctly. It's been over 45 minutes that I look at the advanced, and for example on private messages, in 45 minutes I converted 5000 messages (65k left...). Is this normal? Note that on the monitoring of my server, I use barely 10% of the power, ram 10% too, and apache / mysql 30% approximately. Should I continue with Cron or do you have any advice to give me? Regards, Sandrine
Last reply by Sandrine RAULT, -
- 1 follower
- 8 replies
- 484 views
Just did a v3 to v4 upgrade, but no recurring member can see the forum index unless they do a full cache clean. F5 and normal reloading doesnt change anything (for windows browsers like Chrome). Where is the setting to make IPB force reload content without caching? Its a serious issue because all members will not know why the forum index is not displaying.
Last reply by bfarber, -
- 3 followers
- 7 replies
- 356 views
Some years ago, I built a bespoke CMS for the website associated with our community that authenticated its logins against the v3 IPB member database. This enabled me to leverage IPB's user management features, which were applicable to the CMS too (user roles and permissions, etc). This broke completely with the introduction of v4, and I've been holding off upgrading until I can figure out how to make it work again in a dev environment. Sadly, I'm having no luck whatsoever! I've been trying to grok the information provided in the Developer Documentation, but my PHP skills are rusty, and none too advanced these days, so I thought I'd ask for some guidance here. Also, m…
Last reply by bfarber, -
- 3 followers
- 4 replies
- 284 views
How to fix it? https://gtaforum.pl/ Fatal error: Uncaught IPS\Db\Exception: No such file or directory in /var/www/vhosts/gtaforum.pl/httpdocs/system/Db/Db.php:205 Stack trace: #0 /var/www/vhosts/gtaforum.pl/httpdocs/system/Db/Db.php(118): IPS\_Db::_establishConnection('IPS\\Db', Array, true) #1 /var/www/vhosts/gtaforum.pl/httpdocs/system/Data/Store/Database.php(88): IPS\_Db::i() #2 /var/www/vhosts/gtaforum.pl/httpdocs/system/Data/Store/Database.php(104): IPS\Data\Store\_Database->loadIntoMemory(Array) #3 /var/www/vhosts/gtaforum.pl/httpdocs/system/Data/Store/Database.php(158): IPS\Data\Store\_Database->get('settings') #4 /var/www/vhosts/gtafo…
Last reply by bfarber,
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